Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying a annual subscription for the last four years more or less, this morning. I woke up with a message from my bank with a different amount. My usual annual subscription amount was $99 plus taxes, today May 6, 2023, the charge was for $224. I got a hold of chat help and the person who help me told me that this was my new charge. I told him that I have never agreed to such an increase of almost 3 times as much. I was so upset that I asked them to cancel my subscription and refund me , the charges that I did not agree to. The person attempted to tell me that they sent me an email letting me know of the new changes. At the same time I was on the website checking my emails carefully and they were not an email sent to me in this regard. This is totally unacceptable, after being such a loyal customer, and purchasing most of the pay-per-view events that I originally subscribed to. This is no way to treat a loyal customer.

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.
  They have provided a full refund, but they created a problem by not having access to the sport that I originally wanted to have access to view. At this moment I would like to end any type of complaint, or proceed with any other way. I definitely would not like to have any business with DAZN ever again.
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:05/08/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/23/2023, I purchased a *** fight on DAZN. I had to subscribe to the channel, then purchase the fight. The subscription cost $24.99 and the *** cost $66.15. Upon purchase I was not able to access the ***, I kept getting a message saying it was unavailable at this time, and to check back later. There is no customer service number for DAZN and all I could find was an email address, which I contacted, but to date have received no reply. I want a refund of the *** purchase and the subscription.

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *NEED REFUND ASAP FROM DAZN* This is a complete robbery. On 4/22 downloaded the app, paid $25 subscription & $60 for ********************* *************** fight. The fight was never accessible through the mobile or TV app. TRIED MULPTIPLE TIMES TO CONTACT DAZN. No customer service number anywhere. The chat feature excuses of customer service hours closed AND agents are busy. Chat feature pushed me to send emails. I sent multiple. Finally got 1 email response back that said do not reply. All they said was sorry. Check ****** play. Many others have left bad reviews as well for same issue.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the Tank and ****** fight on 04/22. The special was you can subscribe and by the fight for $60. I was charged $91, $101, and $55 all that same night and the fight would not play, giving me an error. I reached out to the company to get a refund that same night and no one was available via chat. I sent an email and got an auto reply that I would get a response within 72 hrs. On Wednesday after not hearing anything I sent another chat (the only way to get through) and the representative said to "kindly allow 72hrs for them to investigate". He would not give me an update on the refund or didn't get any information from me. Do not order a fight or get a subscription from this company, poor customer service and takes more money than what is first requested.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction happened 04/22/23, it was a PPV boxing event. That u was charged for but never got to watch. I was charged $65.45(chase acct), ************ Card), $72(chase acct; declined by chase deemed fraudulent).I was charged those three different amounts, fight was advertised for $60 to existing members, but I was never able to watch the fight. Kept telling me to give it a moment. Then it kept telling me to restore event. I did then it would tell me your purchase was successful. Enjoy the the fight. But when I would press play on the fight it would ask me to restore event again, it did this all night until I stopped trying well into the main event.(I have a screen recording of this occurrence) Next day I reached out to DAZN, the only way possible was via online message and they would get back to me via email. I filled out a message. Got a reply saying they would reach out soon. Next day(Monday) tried them again during office hours. Got the same response but nothing else. 4 days later I finally disputed the charges through chase and apple, *** still not heard back from DAZN. I am asking this page for no settlement requested because my banks are disputing the charges and will let me know their decision, but I do want a refund. I know a couple of other people who were charged more than once and different amounts.

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a boxing Pay Per View on 4/22/23 in the **** app on my Roku device. After completing my purchase, the **** app did not recognize that I had completed my purchase and did not allow me to view the *** that I had ordered. After waiting for some time and troubleshooting my device, I then purchased the *** in the **** app on my Android device instead. Again, the **** app on my Android device did not allow access to watch the *** after completing my purchase. I waited for approximately 30 minutes to see if I would eventually get access, but I was not able to view the *** on either my Roku device or my Android device. I ended up finding another method of watching the *** that did not use ****.After confirming that both attempted purchases were billed to my credit card, I filled out a request through **** asking for a refund of both of my purchases (enquiry ID: *********. It has now been 12 days, and I have received no response. No refunds have been issued.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a fight from DAZN, and the service was never provided. I purchased the fight twice, thinking that maybe there was something wrong with my card. I used a debit card and they charged my checking account $64.95 on 4/23. Then I tried my credit card and they charged $64.05. They never provided the service. I kept getting a message that the service was not available. I tried contacting them, but they only have an email address. They do not have a customer service phone number. I sent them several emails, but they do not respond and the fees have already been paid from my accounts.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dazn was providing access to a pay per view fight on april 22nd. As someone who already is subscribed to their streaming service I had a reduced price of $60. Myself, and I soon found out hundreds of others paid for this fight, and then were not given access to *******. I purchased it again thinking it may not have gone through, and was again shown the image saying I do not have access to this fight. I check my back account and see I was charged twice for this, and received nothing. One of these purchases was on ****** play, they promptly provided a refund when I brought up the situation with their support. The other being directly from Dazn's website On the other hand Dazn support has been a nightmare. I have gotten nothing but the run around, of them either not responding, making false promises, and not being able to get any information from a single representative from them. I have gone on may forums, reddit pages, and it seems a large majority of those looking to watch the fight that night were not given access nor refunds for their purchases. Dazn support has no phone number and forces the use of an online chat, however out of the seven times I attempted to speak to an agent I was able to get to one, only to have it disconnected within 5 minutes. Every other time I get a message saying no agent is avaiable and to submit a ticket in which they will reach out to me. Only once have they gotten back to me, and they said to speak to ****** as "I did not purchase it through them".

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 22nd I paid $26.17 for **** monthly subscription to be able to pay for a *** event that was $62.85 for a total of $89.02 on an Android device (and a few dollars more for taxes). Well the *** event I paid for wasn't able to play on the **** app, it just did not work. Then a few moments later tried with an Apple device (on the same **** account) to purchase the fight, another $62.85 was charged onto the Apple device. Again, the *** event wouldn't play on the **** app on the Apple device that was on the same **** account. It would only give an error message on both the Apple device and android device. Then tried to get a hold of customer care through their website to request a refund, but no representative was available so a case number was provided by the chat bot to my email address. The only email I got from them days later was about them acknowledging that there was an issue with customers experiencing issues streaming the *** event but nothing further after that. Not another email to follow that till this day of the time of this report. After this I tried getting a refund through Apple and ******* I was successful in getting a refund from Apple for the purchase made with the Apple device but not from ****** with the Android device. It wasn't until yesterday I tried again to use the chat bot through ****.com to get a hold of a customer representative which I was successful in doing. I chatted with "*****" and explained the entire situation to her to no avail. She explained there was nothing she could do for ****** not being able to provide a refund even though it was **** who's platform failed to provide a product I fully paid for. No other option or solution was given.... This just seems wrong how anyone can purchase a product from them but if that product isn't delivered to the customer then (****) is pretty much absolved from any responsibility and the customer is only left to the mercy of their device's OS customer support to make a decision on wether that service that wasn't provided should be refunded or not. I believe that burden should be on the actual company providing such service, in this case ****.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a boxing fight 2 weeks ago. The ***** vs ****** fight on the Dazn app. I have prof I purchased it along with the subscription. Once I purchased it it would not play. We even tried reaching out to customer service and emailed them but we got nothing. It was a waste of my money and time. We spent an hour trying to figure out why the fight wasnt playing after we purchased it. I want my money back now.