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Business Profile

TV Program Distributors

DAZN Group Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 363 total complaints in the last 3 years.
  • 92 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept. 8, I renewed my **** subscription through ***** Subscriptions. When I attempted to log in to the **** app on my TV, my entitlement wasnt recognized. In order to avoid missing any live content, I signed up for a subscription via the **** website.The following day, I reached out to support to cancel the additional subscription. I was told that I would receive a refund in 2-3 days.Assuming everything was handled, I didnt check to see if the refund was issued until I noticed in January that I had been getting charged twice monthly (one from ***** and one from DAZN). I have attached receipts from my credit card statement and ***** payment history showing the duplicate payments from September-January.I made several attempts to rectify this in conversations with **** support agents. Each time, they claim a refund for two months was processed in January. I reached out to my credit card company (****************) twice and they confirmed a refund was not issued from ****. I was able to get a two-month refund from ***** (applied in January).Ultimately, I ended up paying $79.08 per month ($39.54 x2) from September to January along with a single fee for February ($39.54), totalling $434.94 for the season. I should have been charged $237.24 ($39.54 x 6 months) for the season. Accounting for the refunds issued by ***** ($79.08), I still ended up being charged $118.62 ($39.54 x 3 months) more than what I owed for the ********** is only fair that **** refund me $118.62 for subscription costs (3 months) I should have never incurred had they processed the cancellation, as they informed me they did, when it was first requested.Additionally, **** said an email address that is not mine was associated to my account. The card associated to that address is also an Amex Cobalt and we share the last 4 digits, according to the cards owner, who **** erroneously looped into our support email thread (screenshot attached). I suspect this could be related.

    Customer Answer

    Date: 07/27/2025

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    ********* *******

  • Initial Complaint

    Date:06/19/2025

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 11th My mother in law dog sat for us in January and accidentally subscribed to **** - thinking we were already subscribed - so she could watch the **************** football game my husband and I were at. I never received a copy of the contract or Terms and Conditions that she agreed to upon making this purchase On January 13th I canceled the subscription and received a confirmation email I continued to be billed monthly by **** and only noticed in June I chatted with **** online **** today, June 19th, to find out why I was continuing to be billed They stated I was signed up for an Annual billed Monthly plan and would continue to be billed, and that all I canceled was the auto renewal of the plan, and that I could not get a refund and would continue to be billed Eventually they offered to cancel the contract if I paid $100. I did not find this reasonable.

    Customer Answer

    Date: 07/14/2025

    At this time, I have been contacted directly by DAZN Group Ltd. regarding complaint ID ********, however my complaint has NOT been resolved because:

    I received an email stating my subscription had been canceled and no further payment would be taken however I also removed my payment method from file so Im unsure if I got this email because of my complaint or because I removed their way to take money from me. I have not received any refund for the payments taken after I canceled the subscription 6 months ago. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:06/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5-3-2025 Purchased *** event from DAZN.Cost: $97.41 DAZN forced me into a subscription without my knowledge. I was charged:$32.46 on 5-10-2025, $32.46 on 6-9-2025.I was never emailed a receipt or charge notice. I had no idea I had a subscription.And now they won't give me a refund or cancel the subscription. They require a 30 day notice before cancellation.During the purchase of the *** it wasn't made clear of the 30 day notice before cancellation.

    Customer Answer

    Date: 07/14/2025

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a trial with **** September 15 2024, and cancelled right away. I had noticed they were still taking money and again cancelled October 5th. I never went into the account and used the subscription at all. It wouldn't work properly. I didn't watch one thing. My husbands credit card has been charged $210.10 over the last 8 months. He didn't realize as he was not home , he was away serving with no access to his account. The amount went from 20.** that was taken from the account the first two months then $28.** the next 6 months. Not once was the subscription used and I definitely didn't sign up for a year as **** is saying. I asked for a refund and explained the situation and that I have screen shots for proof showing no usage and the attempt at cancelling and I was denied a refund and given no empathy or explanation. This is theft and fraud. The charges were $210.10 but I also have interest occurring from the charges which amounts to $38.90 so I'm looking to get $249.00 refunded from DAZN.

    Customer Answer

    Date: 06/29/2025

    At this time, I have been contacted directly by DAZN Group Ltd. regarding complaint ID ********, however my complaint has NOT been resolved because:

    The company **** is not being honest. They are saying that myself and thousands of others agreed to a year long subscription but really it was a free trial with no strings attached. The app wasn't even working so it was useless anyway but even more I did not agree to a year subscription, I never would and I always read everything before. 
    I've read many many complaints about this same issue. They are scamming people. They're taken hundreds of dollars and should have to refund. 
    the "supervisor" is even trying to charge me a fee for canceling which is absurd. 
    I have the message. 

    thank you so much,

    ******

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ****** *****

    Customer Answer

    Date: 07/14/2025

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:05/28/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a fight through **** with the understanding that there was a 7 day trial period before I get charged for their monthly service. I canceled the subscription the next day, well within their trial period and they still charged me $29.99. I have sent many emails regarding this matter and they keep giving me the runaround despite giving them my information. They are ripping people off hoping everyone will let it go.

    Customer Answer

    Date: 06/23/2025

    At this time, I have been contacted directly by DAZN Group Ltd. regarding complaint ID ********, however my complaint has NOT been resolved because:

    Dazn keeps asking for the same information over and over. This is clearly a tactic to frustrate customers. see attached correspondence where I give them the information they requested but do not acknowledge the information. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:05/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged $13.99 on 5/13/2025. Asked for refund and they told me I must pay $10 in order to cancel.

    Customer Answer

    Date: 06/07/2025

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:05/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a fight and they charged me a subscription with out my permission. It has been charging my card for 4 months.

  • Initial Complaint

    Date:05/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a subscription to ****. It was a monthly subscription I purchased every year during *** season. I canceled in January or February 2025. I rejoin when football season commences. I realized money is still being taken from my account.When speaking to chat, i told them the issue and they informed me my plan is annual monthly and in order to stop getting charged I owe the *****. I am very frustrated. I feel scammed.

  • Initial Complaint

    Date:04/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding ****'s continued billing of my account despite my cancellation of their service over eight months ****** mid-2024, I accidentally subscribed to DAZNs Monthly Saver plan, which I later realized was a 12-month installment contract. I canceled the subscription shortly after realizing the mistake, under the assumption that cancellation would stop all future charges. However, I have continued to be charged monthly, even though I have not used the service since the cancellation.When I contacted **** customer support, I clearly explained the situation and asked for a refund or cancellation without further billing. They refused, repeatedly citing their terms and conditions, and offered only one solution: pay an $80 cancellation fee to stop the charges early.This is unacceptable. **** is a billion-dollar company profiting off customers who make honest mistakes. There was no effort to resolve the issue amicably or even offer partial consideration. I have since canceled my card to prevent further charges and am seeking a full refund of all payments made since my original cancellation.I believe this practice is unethical and predatory, and I hope the BBB will assist in holding DAZN ****************: ****** ******* Email: ********************** Account email: ********************** Date of first cancellation attempt: October 10, 2024 Amount disputed: $168 total total of 8+ months at $21/month Last 4 digits of card:5115

  • Initial Complaint

    Date:04/15/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to what I thought was a month to month term with **** to watch boxing matches. They have this thing called "Fan Zone" where you can chat and muted me after I rebutted the comments insulting the fighters saying simply "these men are putting their lives on the line show respect" and my opinion that "women should not box" I then logged out after this erroneous muting and did not watch the match and asked for a refund. They now day that I have to pay every month for a year!! and will not cancel and refund my account of the ***** I gave to them for services I did not use (watching boxing and chatting)

DAZN Group Ltd. is NOT a BBB Accredited Business.

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