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Business Profile

TV Program Distributors

DAZN Group Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 373 total complaints in the last 3 years.
  • 87 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against ************************* for misleading advertising practices and unauthorized charges. **** falsely advertises its subscription as a monthly plan, deliberately omitting or obscuring any mention of a binding 12-month contract during the sign-up process. This misrepresentation leads consumers to believe they are signing up for a flexible, cancel-anytime monthly service.However, once signed up, customers are unknowingly locked into a ******** commitment. When attempting to cancel, **** imposes early termination fees or continues to charge for the full annual planregardless of the customers consent or intent. I was automatically enrolled in an annual plan without my clear knowledge or agreement, and additional charges were applied without proper disclosure or authorization. I did not agree to a yearly contract and would not have subscribed had this information been made clear upfront.This practice is deceptive and unfair, and I am requesting a full refund for the unauthorized charges and the immediate cancellation of the annual contract without penalties. I urge the BBB to investigate ***** subscription and billing practices to protect consumers from further harm.

  • Initial Complaint

    Date:07/15/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a one month subscription. After carefully following their hidden and impenetrable subscription cancellation procedures, during the one month period, I was informed I would be charged for an additional 26 days at a higher rate. I was not informed of this condition when I signed up. I feel the entire cancellation process is unethical, unfair and deliberately designed to prevent and discourage the customer from canceling their subscription. The additional charges are dishonest and basically theft.

    Customer Answer

    Date: 08/09/2025

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    **** *********

  • Initial Complaint

    Date:07/14/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against ************************* for misleading advertising practices and unauthorized charges. **** falsely advertises its subscription as a monthly plan, deliberately omitting or obscuring any mention of a binding 12-month contract during the sign-up process. This misrepresentation leads consumers to believe they are signing up for a flexible, cancel-anytime monthly service.However, customers are unknowingly locked into a ******** commitment once signed up. When attempting to cancel, **** imposes early termination fees or continues to charge for the full annual plan, regardless of the customers consent or intent. I was automatically enrolled in an annual plan without my clear knowledge or agreement, and additional charges were applied without proper disclosure or authorization. I did not agree to a yearly contract and would not have subscribed had this information been made clear upfront.This practice is deceptive and unfair, and I am requesting a full refund for the unauthorized charges and the immediate cancellation of the annual contract without penalties. I urge the BBB to investigate ***** subscription and billing practices to protect consumers from further harm.

  • Initial Complaint

    Date:07/13/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a month which was supposed to expire on 7/16/25. I went to cancel on 7/13 because I did not want to renew, and they signed me up until 30 days after the cancellation, and will charge me until 8/13. This is a complete scam.

    Customer Answer

    Date: 08/07/2025

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    *** ********

  • Initial Complaint

    Date:07/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the 7-day free trial and was charged for some ppv event instead. I asked for a refund but was denied saying that those events were non-refundable. I repeatedly told their customer service representative that I did NOT select that ppv event, especially since it was already over (according to them) and asked for my money back. They refused so I am filing this complaint.

  • Initial Complaint

    Date:07/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/21/2024 I ordered a sports broadcast on ******************************************* Svcs in **. Since then, **** without my knowledge, has been charging money every month from my American Advantage Aviator Red Master card number ***** for six months. On may 29th when I received the next statement from credit card I completely accidentally noticed the theft of money from my card by ****, I called in customer service on credit card and open SIX disputes about each unauthorized charge. Charges was made: December 21 st 2024 for $ ***** ( one charge for boxing match coast which was authorized)`. December 29 th 2024 for $ ***** - unauthorized January 29 th 2025 for $ ***** - unauthorized February 28 th 2025 for $ ***** - unauthorized March 30 th 2025 for $ ***** - unauthorized April 29 th 2025 for $ ***** - unauthorized May 29th 2025 for $***** - unauthorized Dispute Cases numbers are: CIS *******, CIS *******, CIS *******, CIS *******, CIS *******, CIS ******* for total amount of fraudulent charges $193.74. All cases were opened on May 29, 2025 but tooday only three transactions have had money returned from **** to my credit card. Attached below are letters received from my credit card regarding the return of funds to my account by the **** company for four dispute cases: CIS ******* - $*****, CIS ******* - $*****, CIS ******* - $*****, and CIS ******* - $*****. In fact, out of the four cases, only three cases resulted in the receipt of funds in my account. One credit from this four cases for the amount $ ***** is still missing (as evident from the attached statements). Based on these findings, I strongly suspect that the **** company is engaging in fraudulent activities and defrauding its clients accounts. Refunds for the two cases, numbered CIS ******* and CIS *******, totaling $***** each, were never received. In addition, despite the theft of $193.74 from my credit card by ****, I only received a refund of $95.97. Therefore, the company still **** me $ 97. 77

    Customer Answer

    Date: 08/05/2025

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    **** *********

  • Initial Complaint

    Date:07/09/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** is misleading to Free Upgrade the membership from the free view; but once hit the free upgrade it takes the member to a payment plan. There has been other users complaining about this misleading kind of advertising

  • Initial Complaint

    Date:07/02/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept. 8, I renewed my **** subscription through ***** Subscriptions. When I attempted to log in to the **** app on my TV, my entitlement wasnt recognized. In order to avoid missing any live content, I signed up for a subscription via the **** website.The following day, I reached out to support to cancel the additional subscription. I was told that I would receive a refund in 2-3 days.Assuming everything was handled, I didnt check to see if the refund was issued until I noticed in January that I had been getting charged twice monthly (one from ***** and one from DAZN). I have attached receipts from my credit card statement and ***** payment history showing the duplicate payments from September-January.I made several attempts to rectify this in conversations with **** support agents. Each time, they claim a refund for two months was processed in January. I reached out to my credit card company (****************) twice and they confirmed a refund was not issued from ****. I was able to get a two-month refund from ***** (applied in January).Ultimately, I ended up paying $79.08 per month ($39.54 x2) from September to January along with a single fee for February ($39.54), totalling $434.94 for the season. I should have been charged $237.24 ($39.54 x 6 months) for the season. Accounting for the refunds issued by ***** ($79.08), I still ended up being charged $118.62 ($39.54 x 3 months) more than what I owed for the ********** is only fair that **** refund me $118.62 for subscription costs (3 months) I should have never incurred had they processed the cancellation, as they informed me they did, when it was first requested.Additionally, **** said an email address that is not mine was associated to my account. The card associated to that address is also an Amex Cobalt and we share the last 4 digits, according to the cards owner, who **** erroneously looped into our support email thread (screenshot attached). I suspect this could be related.

    Customer Answer

    Date: 07/27/2025

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    ********* *******

  • Initial Complaint

    Date:06/19/2025

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 11th My mother in law dog sat for us in January and accidentally subscribed to **** - thinking we were already subscribed - so she could watch the **************** football game my husband and I were at. I never received a copy of the contract or Terms and Conditions that she agreed to upon making this purchase On January 13th I canceled the subscription and received a confirmation email I continued to be billed monthly by **** and only noticed in June I chatted with **** online **** today, June 19th, to find out why I was continuing to be billed They stated I was signed up for an Annual billed Monthly plan and would continue to be billed, and that all I canceled was the auto renewal of the plan, and that I could not get a refund and would continue to be billed Eventually they offered to cancel the contract if I paid $100. I did not find this reasonable.

    Customer Answer

    Date: 07/14/2025

    At this time, I have been contacted directly by DAZN Group Ltd. regarding complaint ID ********, however my complaint has NOT been resolved because:

    I received an email stating my subscription had been canceled and no further payment would be taken however I also removed my payment method from file so Im unsure if I got this email because of my complaint or because I removed their way to take money from me. I have not received any refund for the payments taken after I canceled the subscription 6 months ago. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:06/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5-3-2025 Purchased *** event from DAZN.Cost: $97.41 DAZN forced me into a subscription without my knowledge. I was charged:$32.46 on 5-10-2025, $32.46 on 6-9-2025.I was never emailed a receipt or charge notice. I had no idea I had a subscription.And now they won't give me a refund or cancel the subscription. They require a 30 day notice before cancellation.During the purchase of the *** it wasn't made clear of the 30 day notice before cancellation.

    Customer Answer

    Date: 07/14/2025

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    ****** *******

DAZN Group Ltd. is NOT a BBB Accredited Business.

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