Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 7/1/2025 Amount Paid: $15.70 monthly starting 7/1/2025 until 7/1/2026 Business Provided: DAZN streaming TV service Nature of Dispute: **** does not work on ********* I spent 2 months uninstalling and reinstalling the app and it never worked on ********. It works on the website and phone but not ********* They advertise that it works on ******** and they have an ******** app. I only want to watch it on ********. on 8/28/2025 I spent 2 hours working with their representative and supervisor to solve the issue. They tried 3 password resets, changing my email address, and other background things to solve the problem. They were unable to solve the problem. They will not provide a refund and say that I have to pay through 7/1/2026 even though their service does not work as advertised. I'm not even asking for a refund for the 2 months that the service didn't work, I just want them to stop payment, and they refuse.

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction on 08/21/2025, unauthorized transaction in the amount of $18.06, I have canceled a month to month subscription and this company is trying to force me into a contract the keeps charging me for a year even though they are not providing me any service, I have submitted a request for cancellation, I have not authorize any more transaction and they keep on trying to charge my account.

  Customer Answer

  Date: 09/16/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.
  
  Sincerely,
  
  ******* ****
  

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear **** Support Team, I have been a **** subscriber in ******* since 2018, always maintaining a *******-based subscription up to the present date. During a one-week trip to *****************, **** permanently changed my registered home location from ******* to ***************** without my consent or prior notification. This caused immediate loss of access to my contracted German programming. In addition, **** charged me for the *** Game Pass, which I never requested, authorized, or consented to. Upon contacting **** customer support, I was informed that: 1. No refund would be issued; 2. I was allegedly required to notify **** before traveling, or cancel my subscription, to prevent the location change; 3. This was considered my responsibility, despite no such requirement being disclosed in the terms and conditions available at the time of subscription. After conversation with DAZN suppor, I was told there would be no refund at all. Only after an employee, in the presence of a supervisor, committed to granting a one-month refund did the supervisor agreestating that the employee had made an error but that she would honor that single month. However, the supervisor refused to commit to refunding all the months I had paid for the service I was not receiving. It is unreasonable and unfair to expect a customer to cancel their subscription to avoid losing their home location due to short-term travel, and it is equally unfair to refuse reimbursement for the full period during which the contracted service was not provided. I request: - Immediate restoration of my German home location; - A full refund of all subscription payments from the date my home location was changed until the date it is restored, not limited to a single month;A full refund of the *** Game Pass charges in addition to the above. I am willing to continue my subscription with **** if my home location is restored to ******* and I receive the full refunds described above.

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint:DAZN charged me R ******** for the *** Game Pass (2025 season) without my consent. I only purchased the last 4 games of the 2024 season and had not used the platform for 7 months. I have not streamed any content. I contacted **** the next day requesting a refund, but they refused.Under South Africas Consumer Protection Act (CPA) and ************************* and Transactions Act (ECTA), I am exercising my right to cancel an online transaction within the statutory cooling-off period. I am therefore requesting a full refund and that no further charges occur on my *************** Info:Name: ***** ******** Phone: *************** Email: *************************

• Initial Complaint

  Date:08/13/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ did not make auto renewal obvious when signing up. Have now charged my account $200 and are refusing to cancel or reimburse even though no service rendered yet. Also the link on their email for customer service never works ******************************* . I filed a complaint with ************ ID: #********. and they redirect me to their help page.

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to customer service to cancel my active subscription 2 months ago and was told it was cancelled. I find out two months later that wasnt the case and was still getting charged. Upon reaching out again to request a refund, I was told they were unable to due to their 30-day notice policy. Its not fair to me that I cant receive a refund for a service that I wasnt using and was informed it was cancelled when it wasnt.

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.
  
  Sincerely,
  
  ******* ******
  

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Out of the blue on July 31, 2025, my ****** account was charged $21.39 by ****. I have not used **** in YEARS. I do not even have the app on my phone. I have not visited the site. Nothing. I hate the site so I stopped using it many years ago. Not to mention, I don't watch pool anymore--my only reason for using it then. I saw the notification as it happened. So I reported the transaction as unauthorized within 15 seconds of it going through. Clearly, I did not receive any service even if I had made the purchase.. which I clearly did not. I even went to the site, logged into my account, and it was not subscribed. IT WAS NOT SUBSCRIBED. I log back on today and see the "case" is closed. It said the transaction was found to be authorized. I sit on the phone with ****** customer service for 40 minutes. ***** and **** were useless as can be. Ultimately, they said that my ****** account has been on my **** account since 2021 but it has not been charged any other time in the last few years, outside of this one. ***** even told me "you did not receive the service either." I then talk to "supervisor" **** (equally useless) and she admits to me that the charge was random, the first one in years. She acknowledges it was weird and likely fraudulent and yet said she can't do anything but reopen the claim under a different reason. She said their system automatically approved it before because my account was on their platform. How unethical is that in itself?!?! The kicker is, when I emailed DAZN to air my grievances, I was asked to provide a slew of very personal, identifying details. They wanted six+ digits of my credit card number, my expiration date, zip code, and every detail of the transaction. The messages were very odd and disturbing. And they did nothing whatsoever to help me. They are simply scamming people out of money left and right. There are around 350 BBB Complaints out there of people reporting scams. WHEN WILL SOMETHING BE DONE!?!??!?!

  Customer Answer

  Date: 09/01/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.
  
  Sincerely,
  
  ***** *********
  

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1st, my **************** credit card was charged $21.82 by **** for a monthly subscription plan that I never signed up for. I did not sign up for this subscription. I was never sent a confirmation email for signing up for this subscription plan. My credit card was randomly charged this amount by **** and my account was automatically signed up for this plan that charges $21.82/month.I did not sign up for this service. I demand DAZN immediately cancel the unauthorized subscription, refund me the $21.82, and cancel any future scheduled payments.

  Customer Answer

  Date: 08/29/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding DAZN Group Ltd. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***** ****-*****

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a subscription to **** streaming service on 6/28/2025 and canceled it the same day, so that I would have the service for just one month. I have a screenshot from my phone saying that I canceled. But they say I didn't and charged me for a second month starting on July 28.

  Customer Answer

  Date: 08/22/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

  After filing the BBB complaint and after disputing the charge with my credit card company, I did receive an email from **** on August 2.  The email stated, "Your subscription for **** has been cancelled." But as I stated in my complaint, I had canceled online on June 28.
  
  Sincerely,
  
  ***** ****

  
  

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $70 via Apple Pay for the **** vs ****** PPV event on July 19, 2025, via ****. The event was advertised as available to stream on smart TVs. However, the stream did not work on the TV just a black screen. I tried accessing from phone, laptop, and TV separately, but the TV stream never worked which was the reason for the ************ can verify through my email that I attempted to log in multiple times from the TV. We purchased this event specifically to watch it on a big screen with friends it was an important night for us. A large group gathered, and it was especially meaningful because our friend was fighting.**** customer support refused to help, did not escalate the issue, and dismissed it as policy. The core issue was completely ignored.The service was not delivered as promised. Im extremely disappointed and respectfully request a full refund of $70 for the failed service.

  Customer Answer

  Date: 08/13/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.
  
  Sincerely,
  
  ***** ******