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Business Profile

TV Program Distributors

DAZN Group Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 374 total complaints in the last 3 years.
  • 88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for DAZN to watch a *** boxing event on 4/22/23. With the order you had to get the subscription. I completed the transaction and was charged $84.99. When I proceeded to watch the event, it would not work. It even indicated that I was not a subscriber. I kept refreshing but it would not work. The application showed nothing was purchased and I was unable to view the *** event. It did show a charge on my credit card. I sent them a message and two days later received the following email distribution:(We apologise unreservedly to any customer who experienced a delay which may have impacted their ability to watch last nights fight. We are investigating the issue and will be in touch with affected customers in due course).It is now May 13, 2023 and I have not received any response. I contacted them by chat and they refused to acknowledge that I wanted a refund. There was never a delay, I was never able to watch the *** fight. I eventually had to purchase it through another provider that night. When you pay for a service, you expect to have that service. I did not receive the service I paid for, I am requesting a full refund. There is no delay when you have to pay for something, the payment is automatically expected. Therefore, when you dont receive the service, an automatic refund is required. It doesnt matter what happened. The company is responsible for any mistakes etc.. not the consumers. I am requesting an automatic full refund immediately.

  • Initial Complaint

    Date:05/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Successfully purchased a Pay-per-view Event with this company.(proof shown on bank statement)The Event ***** vs ****** boxing match.Said Event started but The event never played or changed off the purchase screen. (Still prompted us to "Buy Now"). Refreshed screen every 10 min. Where it would show me a Error code and a message "I owned the fight" Till 10:40 CT time the Purchase screen changed directly to "Event has Ended". During the event I was trying to contact customer service reps to help fix the problem. But only was able to "send a message" though their "chat" assistance. Which was a email. I sent 2 emails that night. Even till today 05/15/2023 I have not got a response to them... I have got a response to 2 of the 6 other Emails I sent days after the fight. Which 1 said only " sorry I was Unable to successfully purchase the fight" and the other stating that they are investigating the issue and I will receive a email in 72hrs. I still have not got a email in that 72hrs and still have no refund. Today is 05/15/2023. I will attach screenshots I took of my chat conversations and emails along with the error code message the night of the fight. Also my conversations will when I supposedly was chatting with live agents how they would just leave the conversation with no response to questions.

    Customer Answer

    Date: 06/08/2023

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:05/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription with DAZN months ago and they have continued to charge my paypal account and have now over doubled the charged amount. They have no way to contact customer service on their website and the robot chat will stop responding. I cant not log into my accnt to prove the cancellation as it says I am not subscribed even though I have a sub charge two days ago

  • Initial Complaint

    Date:05/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First issue with the company is that I ordered a fight through my cell phone but was unable to watch it due to a technical error on their end. I requested a refund which they agreed to but told me to go through different channels to obtain it ******* pay). That company told me that they do not issue refunds and to contact DAZN directly. I did so but they again said they cannot help. 2nd issue is that they charged me automatically for an annual subscription that was not only $125.00 higher than the previous years but gave me no notice. The same day it was charged I contacted them which took forever since they don't even list a contact number and it all has to be done by a chat feature to tell them to reverse the charge but they said no, they would not be doing that even though I haven't used any of their services and i'm stuck with the payment they never advised me was coming out of my account.

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to watch the ***** boxing fight , never was able to watch the fight. They charged me ****** and ***** from two different cards. I only received my 63 dollars back and my 11 dollars but they wont refund my ***** I requested and was told I would get refunded back. Still havent received nothing its been a month

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $91.26 on April 23rd for a PPV fight on April 22nd. I did not receive the service I paid for. Their site was down the entire night and keep asking me to purchase it again. I have chatted with Dazn multiple times since April 23rd and I get told to wait a few business days as they see the refund has been processed I have waited nearly 3 weeks now and I have yet to get a refund. They claim they dont have confirmation numbers so they cant provide me with one. I need a refund ASAP.

    Customer Answer

    Date: 06/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    I reached out to DAZN customer support and they "promised" me a refund for the 5th time now. This time I requested a confirmation email per my credit card company however, it's been a week (last Friday (May 26th) and I have not seen a refund. 


    Sincerely,

    *************************


  • Initial Complaint

    Date:05/09/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the *** ********************* vs ******************** fight through DAZN. This fight was 85$ in total (60 for fight and 25 for forced subscription to DAZN). They had a streaming issue that everyone had that night and I could not watch any of the fights I paid to watch. They admitted to having issues but have refused to do anything about it l. I sent countless emails and the responses never answer my questions or meet my demands of a FULL REFUND. They do not have a phone number to call so you just contact them through email. Thousands of others had the same issue. They have not sent me a refund and I do not believe they plan to refund everyone who bought the fight through their streaming service.

  • Initial Complaint

    Date:05/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying a annual subscription for the last four years more or less, this morning. I woke up with a message from my bank with a different amount. My usual annual subscription amount was $99 plus taxes, today May 6, 2023, the charge was for $224. I got a hold of chat help and the person who help me told me that this was my new charge. I told him that I have never agreed to such an increase of almost 3 times as much. I was so upset that I asked them to cancel my subscription and refund me , the charges that I did not agree to. The person attempted to tell me that they sent me an email letting me know of the new changes. At the same time I was on the website checking my emails carefully and they were not an email sent to me in this regard. This is totally unacceptable, after being such a loyal customer, and purchasing most of the pay-per-view events that I originally subscribed to. This is no way to treat a loyal customer.

    Customer Answer

    Date: 06/01/2023

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.
    They have provided a full refund, but they created a problem by not having access to the sport that I originally wanted to have access to view. At this moment I would like to end any type of complaint, or proceed with any other way. I definitely would not like to have any business with DAZN ever again.
    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/23/2023, I purchased a *** fight on DAZN. I had to subscribe to the channel, then purchase the fight. The subscription cost $24.99 and the *** cost $66.15. Upon purchase I was not able to access the ***, I kept getting a message saying it was unavailable at this time, and to check back later. There is no customer service number for DAZN and all I could find was an email address, which I contacted, but to date have received no reply. I want a refund of the *** purchase and the subscription.

  • Initial Complaint

    Date:05/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *NEED REFUND ASAP FROM DAZN* This is a complete robbery. On 4/22 downloaded the app, paid $25 subscription & $60 for ********************* *************** fight. The fight was never accessible through the mobile or TV app. TRIED MULPTIPLE TIMES TO CONTACT DAZN. No customer service number anywhere. The chat feature excuses of customer service hours closed AND agents are busy. Chat feature pushed me to send emails. I sent multiple. Finally got 1 email response back that said do not reply. All they said was sorry. Check ****** play. Many others have left bad reviews as well for same issue.

DAZN Group Ltd. is NOT a BBB Accredited Business.

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