Reviews

This profile includes reviews for BooksRun's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BooksRun

  150 Broadway, Suite 700 New York, NY 10038

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  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromBooksrun scam !

  Date: 05/04/2023

  1 star
  They stole 4 medical textbooks from me claiming "counterfeit". Like anyone will believe 4 different large distributors all sold fake books at the same time. They then banned my account with zero communication and updated their inventory in each of those books to one more than than last week.

  BooksRun

  Date: 07/21/2023

  Greetings! 
  
  We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.
  
  We are really sorry to hear that you have a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, several counterfeit copies were detected within your buyback order. 
  
  We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, our representative provided a detailed explanation of the issue in question. The images clarifying the counterfeit detection points were provided as proof of our words and indication of our honesty. Unfortunately, the high season affected our regular response rate, however, we can assure you that the measures to minimize and where possible avoid such issues in the future were taken from our side. We are indeed grateful to receive your feedback which includes what we are to work on to become a better company. 
  
  We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation and, unfortunately, sometimes we have to suspend cooperation and block the users' accounts who are seen as the suppliers of the counterfeit goods. Nevertheless, we do believe that counterfeit items were sent by you unknowingly. 
  
  Regrettably, the payment for counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with those items can be resolved as a refund may be requested from the sellers who initially sold counterfeit copies.
  
  Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, however, due to a high season, some issues might have indeed occurred.
  
  Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.
  
  Respectfully,
  BooksRun Team 
  
  

• Review fromSandie G

  Date: 04/19/2023

  1 star
  BEWARE!!! TOTAL SCAM!!!!Sent in a new book that I ended up not using for class and they said it was worth nothing and wanted to charge me $10 to return it to me!!!!

  BooksRun

  Date: 07/20/2023

  Greetings,
  
  First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work. 
  We are really sorry to hear that you have had a negative experience of doing business with us.
  
  We stick to our transparent Terms & Conditions, which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide. Price quotes may be adjusted in case the item's condition is different from quoted, when the condition of the book received is different from the one that was initially quoted, which is exactly the matter with your buyback order, since you initially quoted item Mathematical Ideas 12th Edition (Annotated Instructor's Edtion) (ISBN: *************), however, what we actually received was Mathematical Ideas (12th Edition) (ISBN: 9780321693815).
  
  The books  Vector Calculus (ISBN: *************), General Chemistry 142 (7e12) (ISBN: 9781305753648)  had their quotes adjusted automatically due to such main reason: we received the textbooks with the signs of wear that did not correspond to the "Used - Very Good" condition initially quoted by you. In order to determine which category the textbooks we receive fit, we use Amazon guidelines. Our processing department carefully inspects each and every book and distinguishes the items in accordance with a wide range of features.
  
  Your buyback order was processed in accordance with the existing Terms & Conditions, which implies that books with a condition that does not correspond to the one initially stated, get their quotes adjusted. 
  The check for your order was issued on 04/28/2023.
  
  Once again, we are grateful that you brought this matter to our attention. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.
  
  Respectfully,
  BooksRun Team 
  
  

• Review fromChristy N

  Date: 04/12/2023

  1 star
  Theres no fast communication and I would like to return a book that I didnt use but I will have to pay for shipping it back. They say they give you a barcode when you order to ship back, but they do not.Awful customer service lies about return and you do not get your money back nor a return shipping label. Scam

• Review fromBA H

  Date: 04/10/2023

  1 star
  Terrible customer service and experience. I had some books I sold to them and after I sent them in they notified me they were only going to give me about 40% of their original quoted price, or if I wanted them back, I could pay shipping to get them back. WHAT A SCAM, DO NOT BUY OR SELL FROM HERE, THEY WILL CHEAT YOU. And there is no way to talk with customer service, they just send you scripted emails and won't answer when you email back.

  BooksRun

  Date: 07/20/2023

  Greetings,
  
  Thank you for expressing your concerns regarding the matter in question. We do apprehend how frustrating the situation can be and we are really sorry to hear that you had a negative experience when dealing with our services.
  Please, allow us to explain the issue with your orders.
  
  Your buyback order #******* was processed in accordance with the existing Terms & Conditions, which implies that books with a condition that does not correspond to the one initially stated, get their quotes adjusted. According to the policy each customer agrees to be bound by, items with excessive water damage  *** have their quote adjusted or be not eligible for buyback at all. One of the items within your order had  water damage and liquid stains of unknown origin throughout the book, please kindly note that the  images showcasing damage were also provided. The quote was adjusted in accordance to our guidelines. 
  
  Your order was placed "On Hold" for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the books received and the opened disputes were sent to your email address. During this time, it was possible to request the return of the disputed item after the compensation of the shipping fee. Once you contacted us, our representative provided a detailed explanation of the issue in question.  In further correspondence our representative offered a free return of the book in question, but this offer was declined. 
  
  Since no decision was made in the order details, the adjustment was accepted automatically by our system and the order was reprocessed on 04/16/2023. At this point, according to our Terms and Conditions (section "Buyback", subsection "Shipping and Returns"), the item of the order is no longer eligible for a return under any circumstances, since it has been processed and paid for.
  
   The order was processed and the payment was issued by check as requested. 
  
  The opportunity to insure the package was provided during order placement, as we do offer the insurance for buyback orders with value higher no more than $300 that *** be purchased manually. However, the insurance was not purchased, which implies that their initial quote could not be restored. 
  
  As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies regarding any inconvenience caused. We hope for your understanding of the matter at hand.
  
  Respectfully,
  BooksRun Team
  
  

• Review fromJill V

  Date: 03/30/2023

  1 star
  I ordered a book described as Very Good with no mention of writing in the book. There is pen highlights through the book and 1 recipe totally crossed out. I have left them 3 emails now and none of them have been answered. I just want to send the book back for a full refund.

  BooksRun

  Date: 07/20/2023

  Greetings!
  
  We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.
  
  We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team so that the issue could be avoided and no such discrepancies occur again.
  
  Please, allow us to explain the issue with your order. According to our records, within the order in question the item **** ************ ************* ***** ** ***** ******* ******* ******* *** ***** **** ***********, ISBN ************* was purchased in Used - Very Good condition on 03/24/2023. This particular condition implies that there may be minor signs of wear; however, all the text should be legible and all pages included. A well-cared-for item that has seen limited use and remains in good working condition. Pages with markings and/or highlighting may be present. Thus, books with slight cosmetic defect and slight markings do fall into this category. 
  
  
  
  We understand how frustrating it may be to receive a damaged item, however, we always inform our customers about the condition of items to purchase by leaving an appropriate description in listings. Our processing department carefully inspects each and every book before they are sent to our customers and after they are received at our processing facility, and distinguishes the items condition in accordance with a wide range of features.
  
   
  
  The first time you reached out to us was on 03/28/2023, concerning the condition of the book, our representative requested images of the book in question to prevent such issues in the future and offered a 15% refund which was declined accordingly. In further correspondence, you were offered a 30% discount on the transaction to make up for the inconvenience, but as this offer appeared to be inappropriate for you either. Thus, return guidelines were provided to the contact email address you used to reach out to us. Unfortunately, we have not heard back from you with your decision, neither have we received a desirable resolution. We are always eager to cooperate and resolve any issues our values customers might have. It can be considered as a refusal to cooperate, since no opposite intentions were expressed.  
  
  Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused, since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, and for that reason, we are available via email, phone and LiveChat. We have taken all the information mentioned by you into consideration and we will continue working on improving our services.
  
  Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.
  
  Respectfully,
  
  BooksRun Team

• Review fromCrystal T

  Date: 03/17/2023

  1 star
  I sold them a book and they told me it has signs of being counterfeit. They say they will get back to you within 3 to 5 weeks. It's been 10 weeks and I have heard nothing. Can't call. The phones don't work. The live contact never gets live agents. Absolute garbage. I have made several email attempts with no response. And of course it's the most expensive book I sold them.

  BooksRun

  Date: 07/20/2023

  Greetings! 
  We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.
  We are really sorry to hear that you have a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. 
  We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, our representative provided a detailed explanation of the issue in question. Unfortunately, the high season affected our regular response rate, however, we can assure you that the measures to minimize and where possible avoid such issues in the future were taken from our side. We are indeed grateful to receive your feedback which includes what we are to work on to become a better company. 
  We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation and, unfortunately, sometimes we have to suspend cooperation and block the users' accounts who are seen as the suppliers of the counterfeit goods. Nevertheless, we do believe that counterfeit items were sent by you unknowingly, therefore our processing department reviewed your case once again and, as of today, decided to enable your account in order to make up for the inconvenience and change your impression about our company. 
  Regrettably, the payment for counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with those items can be resolved as a refund may be requested from the sellers who initially sold counterfeit copies.
  Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, however, due to a high season, some issues might have indeed occurred.
  Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.
  Respectfully,
  BooksRun Team 
  
  

• Review fromCarlos P

  Date: 03/03/2023

  1 star
  Received a like new book. I never used the book and I returned it in the same condition using the same packaging I received the book. BooksRun claimed there was a damaged page and charged me full price of the book, my rental, and kept the book. If you're going to charge me full price for the book at least let me keep it. Shady BooksRun will now continue to rent the book to others for a book I paid for. Shady garbage company.

• Review fromPaul M

  Date: 03/02/2023

  1 star
  I ordered a book, they sent the wrong version, and they are refusing to cooperate with its return. They cite absolutely irrelevant details in the order to justify sending the wrong book.

  BooksRun

  Date: 05/05/2023

  Greetings,
  
  Thank you for sharing with us your concerns regarding the matter in question. We do apprehend how frustrating the situation may be and we are really sorry to hear that you had a negative experience when dealing with our services.
  Please, allow us to explain the issue with your order. It seems that you purchased an item Architectural Graphic Standards , ISBN ************* from us in "Used - Good" condition with the comment International edition, ISBN: ************* with regular method of shipment back on 01/10/2023.
  
  The estimated delivery period stated in your order details 01/03/2023 - 01/12/2023 was provided in concordance with the mail carrier's delivery rates. Please kindly note that in the book description inside the listing there was a comment stating "International edition. *************", thus, as a seller, we have provided the necessary comment regarding the item in question along with the condition of the book in the product description directly. Thus, we indeed shipped the international edition of the book as was initially ordered by you to the address stated.
  
  Upon contacting us via email on Jan 9, 2023 with the concern about the book ordered, one of our representatives provided clarified the situation regarding the case. It was also specified in a reply that the additional information about the book was stated in the product description directly, and this information as always available for our buyers and can be checked before the order placement. We have also provided a prepaid shipping label on Mar 2, ************************************************************************************************************************** case of discretionary returns according to the current policy. A full refund for this purchase was issued on Mar 30, 2023, as soon as the book was returned to our facility.
  
  We would like to apologize for the difficulty with your order and thank you once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements, as we strive to sustain our earned reputation among other established companies. Thank you for your understanding.
  
  Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. 
  
  Respectfully,
  BooksRun Team
  
  

• Review fromClinton L

  Date: 02/23/2023

  1 star
  I sold 2 books to Booksrun, I printed the shipping labels THEY provided and sent them using the shipping service THEY requested - ***** One package arrived at which time they deducted 20% of the offer due to minor notes in the margins of the textbook. The other book was lost in transit, their customer service was unresponsive for almost a month, and then told me to contact my local post office and that there was nothing to be done. So, I lost my book and did not get payed because I used the shipping process they required and they failed to insure. Buyers and sellers beware.

  BooksRun

  Date: 04/19/2023

  Greetings,
  
  Thank you for expressing your concerns regarding the matter in question. We do apprehend how frustrating the situation can be and we are really sorry to hear that you had a negative experience when dealing with our services.
  Please, allow us to explain the issue with your orders. According to our records, you placed 2 orders on the same date with us which were shipped out under different tracking numbers.
  
  Your buyback order #******* was processed in accordance with the existing Terms & Conditions, which implies that books with a condition that does not correspond to the one initially stated, get their quotes adjusted. According to our Terms & Conditions, items with excessive markings  in the order *** have their quote adjusted or be not eligible for buyback at all. The book we received had excessive markings in pen and the quote was adjusted in accordance to our guidelines. 
  
  Your order was placed "On Hold" for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the books received and the opened disputes were sent to your email address. We can see according to our records that you accepted the adjusted quote on 02/03/2023, the same day when the dispute was opened. The order was processed and the payment was issued by check as requested. 
  
  
  Book quoted in order #******* was not received at our warehouse as of now, and the tracking information attributed to the package still shows "In transit", you *** still check it in the order details. The opportunity to insure the package was provided during order placement, as we do offer the insurance for buyback orders with value higher no more than $300 that *** be purchased manually. However, the insurance was not purchased by the customer, which implies that their order is not eligible for payment. Once you contacted us, our representative provided a detailed explanation of the issue in question.
  
  As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies regarding any inconvenience caused. We hope for your understanding of the matter at hand.
  
  Respectfully,
  BooksRun Team

• Review fromE. K.

  Date: 02/16/2023

  1 star
  I purchased my medical book from a reputable dealer as brand new. Like so many others on this site, I was informed that the book was likely counterfeit. After sending multiple emails to Booksrun on the status of their claim, I was met with zero response....repeatedly. Given that fact that the consumer has a choice on where to sell their books, it is reasonable to expect the company purchasing your book for x price should have a relationship with a publishing house that verifies that a book was, indeed, counterfeit. After all, we, the sellers, are accused of being thieves. It is absolutely unacceptable that one is accused and yet has no recourse of even discovery. Should we not be able to seek restitution from the party who sold ** the book, or even inform them of the discovery? If we're trying to mitigate/eliminate counterfeiting, why is the process not helpful in doing so. Personally, I would never sell to Booksrun again and have advised my students and colleagues of the same.