Reviews

This profile includes reviews for BooksRun's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BooksRun

  150 Broadway, Suite 700 New York, NY 10038

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  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromKim M

  Date: 11/09/2025

  1 star
  They said two of the more expensive books were "counterfit copies" and that they were sending them back to the publisher who would be contacting me. That was eleven months ago and have not heard from BooksRun or the publisher. Fradulent business. Also on their contact page, there are no fillable areas to contact them. Use World of Books or ECampus to sell books back.

  BooksRun

  Date: 11/14/2025

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, counterfeit copies were detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromMelissa S

  Date: 11/01/2025

  1 star
  Absolutely horrible and lies. I did the buy back and now they are saying I didn't send a book however it is not in my office and I have not gotten rid of any other books anywhere. So I know I sent it they just want to lie to not have to pay out.

  BooksRun

  Date: 11/14/2025

  Greetings!Thank you for reaching out and sharing your concerns. We appreciate your feedback, as it helps us improve our service and better address situations our customers may encounter.We are sorry to hear about your disappointment regarding the buyback order. After reviewing the case, we would like to clarify that one of the books listed in your shipment was not received at our facility. All incoming packages are thoroughly inspected, and every item is logged in our system to ensure accuracy. We understand this may be frustrating, and we want to assure you that we do not withhold payments without reason.We would also like to note that the payment for the items successfully received and processed was issued on 10/31/2025. If you have any issues locating this payment, we will be happy to assist you further.We apologize for any inconvenience caused and appreciate your patience, especially during the high season when processing delays may occur. Thank you for being our valued customer. We remain committed to transparent service and maintaining the trust of those we work with.Respectfully,BooksRun Team

• Review fromPriscilla W

  Date: 10/24/2025

  1 star
  This is a scam! They have said that 3 of my textbooks were counterfeit. Then they wont send them back. There is no way they could be counterfeit because I bought them from the publisher. I still have the receipts. I sent them brand a new book that they paid $.30 (cents) for that I paid over $100! Absolutely horrible.

  BooksRun

  Date: 11/06/2025

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, counterfeit copies were detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copies to you. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromIrma V

  Date: 10/17/2025

  1 star
  This company is a scam! Do not sell or ship your books to them!

  BooksRun

  Date: 11/06/2025

  Greetings,We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. We are sorry to hear that you had a negative experience when dealing with our services. BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. According to our records, the payment for your order #******* was successfully issued via ****** to the email address specified in your order details on 10/21/2025. We do understand the concerns regarding our delayed reply. We are working hard to process all the inquiries through all the channels of communication offered, however, due to a high season, some issues might have indeed occurred.We are really sorry to hear that you have a negative experience of doing business with us. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our ******* an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromRita W

  Date: 10/09/2025

  1 star
  So book run claims they buy books, I sent 5 books they claim one book they never received but the box weight stayed ************************************

  BooksRun

  Date: 11/14/2025

  Greetings,Thank you for reaching out and giving us the opportunity to address your concerns. We truly appreciate your feedback.After reviewing your order and the correspondence, we would like to clarify the situation regarding the additional copy of Safe *********************************** Although two copies were included in your shipment, only one copy was originally quoted and confirmed in your order. Our system registered a single quoted item, and the second copy was not included in the submitted buyback ******** accordance with our ******************* books that were not listed in the original quote are not eligible for payment at the quoted price and may be revalued based on the current buyback rate. Since the unquoted copy was received and processed at our facility, we offered a courtesy custom payment of $1.98, which reflects the current value of the title.We want to assure you that no items are removed or withheld during processing. Every shipment is scanned, documented, and its contents recorded individually to ensure accuracy throughout the intake process.We understand the importance of timely payment and apologize for any frustration this situation may have caused. Thank you for bringing this matter to our attention,we remain committed to transparent communication and to providing reliable service to all our customers.*********************************** Team

• Review fromNate R

  Date: 10/05/2025

  1 star
  BooksRun will keep your property and not pay you for it. BooksRun does not have the authority to deprive one of their property.I was quoted a couple hundreds of dollars for my books by BooksRun. After a few weeks I had to follow up with they since they were having issues processing my order. When my order was finally processed, they noted that they could not pay me for two of books. This cut my quote by more then a hundred dollars. The books that I sent to BooksRun were legally bought from either a university books store or directly from the publisher. The books were lightly used or still had their original seals on them. My books were engineering books that cost more then $200 dollars at the time of purchase. I was quoted a fraction of this but still agreed to do a trade. Booksrun initially denied me payment for my books without an explanation. I had to follow up with BooksRun for a reason they would not pay me for my books. This took a couple of days. They provided only a couple of photos that almost show no difference between my books and other books that they have. They claim my books was a counterfeit and they would not send the books back to me. They did not provide any information on how they are able to identify that the books other then minor differences that could be due to slight changes in publication. They did not provide credentials of the individual who is doing the books review. They did not provide information about the book they claim to be authentic vs my books. They did not provide information about what will now happen to my books. Even if they keep, they books how would the properly dispose of it. How could proper disposal be confirmed? I ask multiple times for my property to be returned to me. Booksrun is not an authority and should not act as an authority. My property should be returned to me if Booksrun will not accept it. BooksRun performs bad business practices where they take advantage of the consumer.

  BooksRun

  Date: 11/06/2025

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copies were detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromVivien M

  Date: 09/02/2025

  1 star
  I just rented the wrong book from this company. Their website and terms of service state that they will give a full refund if the book has not been shipped yet. My profile states that the book has not been shipped and the charge hasn't even been processed. Still, they refuse to give me the refund.

• Review fromTerrina O

  Date: 08/13/2025

  1 star
  This place will cheat you and steal your money. I paid to rent a book and I return the book. They said I damaged the book and it wasn't usable anymore. They took money out my bank account without permission. They charged me the full price of book. Turn out they continue to rent out that book. They continue charged to people rent that same book that supposed so damaged but continue to rent it out. They will scam out your money and continue to make money off of you.

  BooksRun

  Date: 10/30/2025

  Greetings!We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team as well as the seller directly responsible for shipping out your package so that the issue could be avoided and no such discrepancies occur again.Please, allow us to explain the issue with your order Assessment Procedures for Counselors and Helping Professionals (The ******* Counseling Series), ISBN 0135186021.Please be informed that, while placing an order, each customer agrees with our policy, which states that items rented may correspond to any condition between New and Used - Acceptable. In concordance with the accepted policy, the rented item in Used - Good condition was sent. This particular condition implies some general signs of tear and wear, some markings, highlighting etc.; however, all the text should be legible and all pages included. The item might show wear from consistent use, but it remains in good condition and functions properly.According to our records, the item was returned to our warehouse, however, we received it with water damage signs. In accordance with our Terms and Conditions, which all our customers agree to be bound by, if the item received exhibits signs of damage, the customer is to report the issue to the seller directly within 7 days after the items delivery. Otherwise, the customer becomes solely responsible for any condition change incurred. It is also mentioned that when you receive your rental item, it still belongs to BooksRun, unless the purchase price is charged. If a rental item is damaged by the user to the point of being unusable when returned, a purchase price will be ********** case with order #*******, the charge was automatically estimated by our system taking into account the purchase price of the book and the condition alterations since water damage automatically changed the initial condition of the book to Used - Acceptable. Since the book was returned to us in a condition which differs significantly from the initially rented condition, the charge in the amount of $40.54 was applied accordingly.We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, in order to make up for the inconvenience caused, we were happy to investigate the case and assist you in a timely fashion.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused, since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, and for that reason, we are available via email, phone, and chat.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromNick P

  Date: 08/01/2025

  1 star
  I have been selling books, including textbooks, back to another company for 2 years now. Never any major problems. Frustratingly, of the two times I used Booksrun to sell back books, I was accused of sending in counterfeits. They were not. First it was a "counterfeit" claim for a textbook, that weeks later it was changed to teacher edition. It was official and a student edition. So I received $2 rather than the $35 offered. Second, a month later. Another textbook, and they say it's counterfeit. They need to wake and fix the misidentification problem.

  BooksRun

  Date: 10/30/2025

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromDenise A

  Date: 07/25/2025

  1 star
  This company is a scam. They offer you money for books based on your ISBN numbers. You ship them to them and they claim one is fraudulent. You receive no books and no money. DO NOT send them books or rent from them. This appears to be a very common problem.

  BooksRun

  Date: 10/30/2025

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copies were detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the items in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team