Reviews

This profile includes reviews for BooksRun's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BooksRun

  150 Broadway, Suite 700 New York, NY 10038

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  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromDenise A

  Date: 07/25/2025

  1 star
  This company is a scam. They offer you money for books based on your ISBN numbers. You ship them to them and they claim one is fraudulent. You receive no books and no money. DO NOT send them books or rent from them. This appears to be a very common problem.

• Review fromDebbie K

  Date: 07/17/2025

  1 star
  Beware! I sold back 3 books. One of them, I had bought from BooksRun and never used, and they said they would give me $14 for it, for a total of around $20. After receiving the books from me, they then told me that there were marks in that particular book and dropped their price to $.50, making my total around $6 instead of $20. What a rip-off!

• Review fromMark B

  Date: 07/14/2025

  1 star
  I rented a book from this company. it was easy and relatively simply. Now to the issue, the company claims water damage. Im like okay, lets see the "water damage" I received 1 picture X4 of the same picture. The company claims it wasn't there. Mind you, the picture doesn't show proof that it was the book I rented. No information, just a crappy picture without any book title.I was charged for the "water damage". Please BEWARE of renting a book from this company.

• Review fromNicole P

  Date: 07/08/2025

  1 star
  This company is a scam. They said 5 of my books were fraudulent, cancelled my account, and said they didnt have to return any- I sent 11. They refuse to pay me for any of them and said their policy is to destroy them even though they can prove how mine were fraudulent. I spent thousands on those books for school- DO NOT USE THIS COMPANY!!!

• Review fromJohannah S

  Date: 06/11/2025

  1 star
  They stole my books that I was trying to sell back

• Review fromNan L

  Date: 06/09/2025

  1 star
  This is a scamming company. Do not send books to them. I am thinking of filing a complain with the ************************ for their unfair trade. Buyback order #******* has never been paid. Yet, their website stated paid with the false track link. They either want to return the books or make the payment. Also, do not trust their higher buyback price. They will ALWAYS reduce the price once you send your books to them. I have emailed them multiple times requesting my books as they never pay the books that I sent. For the federal law,, they are scamming customers and have committed crime by creating the false document for payment without of signature. Again, this is a scamming company. Do not trust them.

• Review fromLinnie T

  Date: 05/21/2025

  1 star
  Ads for my book There Is No H*** have started showing up on ***** and with games I play. I did not authorize them to do this. I never heard of them until I started seeing the ads. I've tried contacting them, but they don't answer. I'm passing it off as free advertising. Besides it's cheaper to buy it on ******. :)They are charging $3.61 more than ****** and my website.

• Review fromAlexandra O

  Date: 05/10/2025

  1 star
  I had a less than great experience with this company. I was originally quoted over $18 for my book. When all was said and done, I only received $12.99. I reached out to customer service on May 2 and received an email stating I would hear back within 48 business hours. It has been 8 days and I still haven't heard anything. Very disappointing experience all around.

  BooksRun

  Date: 07/30/2025

  Greetings,First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work. We are really sorry to hear that you have a negative experience of doing business with us. We highly value your opinion and appreciate your suggestions and we will continue working on improving our services.We stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide. Price quotes may be adjusted in case the item's condition is different from quoted, which is exactly the matter with your buyback order. The book Pathophysiology of Heart Disease: An Introduction to Cardiovascular Medicine (ISBN: *************) had its quote adjusted automatically due to such main reason: we received a textbook with the signs of wear that did not correspond to the "Used - Very Good" condition initially quoted by you. In order to determine which category the textbooks we receive fit, we use ****** guidelines. Our processing department carefully inspects each and every book and distinguishes the items in accordance with a wide range of features.Your order was placed "On Hold" for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the book received and the opened dispute were sent to your email address. Since you accepted the adjustments prior to contacting us, the order was processed on 05/02/2025. Unfortunately, given the fact that you contacted us after the order processing the action could no longer be reversed. ****** for your order was issued on May 5, ******* an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromElizabeth C

  Date: 05/09/2025

  1 star
  Sent 3 books quoted at $55. All were "used" but in pristine condition. ***** says they never arrived because the business is closed or unavailable, but somehow BooksRun still gave me a revised quote of $16. Not sure how 1) the quote could decrease that much when the books were practically untouched and 2) how you could even give a quote when the books weren't received. Just a heads up for anyone else thinking of selling. It's a scam.

• Review fromMark M

  Date: 04/01/2025

  1 star
  ZERO STARS - ABSOLUTE THIEVES - THEY WILL CLAIM YOUR BOOKS ARE FAKE AND NOT PAY YOU FOR ANY OF THEM - SEND 10 BOOKS, THEY WILL CLAIM 1 IS FAKE AND NOT PAY YOU FOR ANY - GOING TO STARTING A CLASS ACTION SUIT - SO NOT USE - SO MANY OTHER GOOD BOOK COMPANIES OUT THERE TEXTBOOK RUSH, WORLD OF BOOKS, ETC. STICK WITH THEM

  BooksRun

  Date: 07/30/2025

  Greetings! We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, several counterfeit copies were detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation and, unfortunately, sometimes we have to suspend cooperation and block the users' accounts who are seen as the suppliers of the counterfeit goods. Regrettably, the payment for counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with those items can be resolved as a refund may be requested from the sellers who initially sold counterfeit copies.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, however, due to a high season, some issues might have indeed occurred.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team