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Business Profile

Textbooks

BooksRun

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for BooksRun's headquarters and its corporate-owned locations. To view all corporate locations, see

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BooksRun has 2 locations, listed below.

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    • BooksRun

      150 Broadway, Suite 700 New York, NY 10038

    • Books Run

      620 E Erie Ave Philadelphia, PA 19134

    Customer Review Ratings

    1.11

    Average of 111 Customer Reviews

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    Review Details

    • Heather A

      Date: 12/16/2022

      This place is a scam!! They quoted me $48.63 for my book and now they have my book and are telling me it is worth nothing and want me to pay $8.95 to ship it back to myself!! The book was in excellent condition. So tired of people taking advantage of others and getting away with it. PLEASE DO NOT do any business with this company!!

      BooksRun

      Date: 01/12/2023

      Greetings! Thank you for expressing your concerns regarding the matter in question.We are sorry to hear that you had a negative experience when dealing with our services. BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. Please, allow us to explain the issue with your order. We stick to our transparent ******************* which all customers agree to be bound by once placing the order. According to it, we accept only items that have an ISBN and a current quote on the market. According to our records, within the order in question the item The Personality Puzzle had its quote adjusted automatically to $0.00 since we received a different book without ISBN. The image confirming the information provided was supplied for your consideration inside the order details. Please be kindly informed that since this item could not be quoted by our system, according to our policy it is not eligible for buyback at all. Since the return of the item in question was requested, it was successfully shipped on 12/17/2023 upon your request which is right within 24 business hours after the return was initiated. According to the **** tracking number provided for the return shipment, the package was successfully delivered to your address.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding. Respectfully,BooksRun Team

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