Reviews

This profile includes reviews for BooksRun's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BooksRun

  150 Broadway, Suite 700 New York, NY 10038

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  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromSandra S

  Date: 02/10/2023

  1 star
  RUN!!!!!! THIS PLACE LIES ON QUOTES!! MY BOOKS WERE LITERALLY BRAND NEW CONDITION RATES ALL LOW!! QUOTED $156.0 SENT BOOKS .....OFFERED $79.00!! NO RESPONSE FROM CUSTOMER SERVICE!! NOW, TO GET MY ******************** RETURNED HOLDONG HOSTAGE TO THE TUNE OF I HAVE TO PAY$20.00 SHIPPING!! I LOWT MONEY ON THESE CROOKS!! DO NOT SELL THEM YOUR BOOKS!!!!

• Review fromMichelle C

  Date: 02/03/2023

  1 star
  They scam people for their books. My books were in perfect condition, and I was courteous enough to send them in a binder. They said my books were in poor condition and they werent. They dont want to pay people their money. Tried contacting customer service and never heard back. What a scam. I really needed that money. They quoted me ***** and will not be getting it because of what I said above. Sell on *****

• Review fromLaura L

  Date: 02/03/2023

  1 star
  Scam! 1 star is being generous. Do not rent/buy from them. Ordered books on Jan 9th. Got confirmation and tracking, latest delivery by Jan 23rd. Never received them. Checked tracking just says pre-shipment label created. Sent a message regarding this, received email stating they received my inquiry. Waited 5 business days/1 calendar week. Never responded even checked spam daily in case. Sent them an email. Still no response as of Feb 2nd. Now Im 3 weeks into a semester without any books. I just want my money back at this point!

  BooksRun

  Date: 09/07/2023

  Greetings!
  
  
  We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.
  
  
  We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team so that the issue could be avoided and no such discrepancies occur again.
  
  
  Please, allow us to explain the issue with your order. According to our records, within the order in question the items ************* Interprofessional Collaborative Practice, ISBN *************; *****' ********************** ISBN: ************* were rented on 01/07/2023 for 139 with the expiry date stated as 05/26/2023. As per our records, the item was indeed shipped the next business day with the tracking number (********************************************************************************). Unfortunately, the mail carrier indicated a delay on their behalf. Once the order is shipped, we cannot influence the timeframe, during which the package stays in transit. Actual delivery time depends on various factors, such as proximity of your location to mail carrier's processing facility, volume of shipments, weather and more.
  We can see that after contacting us on 01/23/2023, one of our representative kindly asked you to file a claim with the mail carrier from your side to authorize a refund, but, unfortunately, there was no cooperation from your side regarding the issue. Since the claim could not be filed from the recipient's side within 21 days after the estimated delivery period to request applicable compensation, further assistance can be limited due to the lack of actions we can do together with the mail carrier regarding the items location identification. 
  
  We do not doubt your words, but within the framework of our policy we must act according to the regulation implied by the system.
  Therefore, once you contacted us next time on 05/14/2023, in order to make up for the inconvenience caused, we assist you by preventing any charges to your account associated with rentals that were not returned by the deadline. We stopped the automatic charges for your rental order.
  
  
  Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered.
  
  
  Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.
  
  
  Respectfully,
  BooksRun Team
  

• Review fromTammy W

  Date: 01/25/2023

  1 star
  My book never arrived. They require you to fill out missing mail form with the post office to get a refund when they did not get proper tracking to ensure the mail was delivered. I would not recommend. Textbooks are time sensitive and this has caused me to have to order another book. I am not going to be 5 weeks into class before I can get my workbook.

  BooksRun

  Date: 02/09/2023

  Greetings!
  
  We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.
  
  We are really sorry to hear that you have had a negative experience doing business with us.
  In order to make up for the inconvenience caused, we have issued a full refund for your order that was not delivered to you.
  
  Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, however, due to a high season, some issues might have indeed occurred.
  
  Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.
  
  Respectfully,
  BooksRun Team

• Review fromLaShonda A

  Date: 01/22/2023

  1 star
  Booksrun STOLE MY BOOKS (almost $300) and will not pay me. ANYTHING after they tried taking $70 off of the total. I wouldn't agree to their reduction so I was told I would not be paid anything. HOW IS THIS COMPANY ALLOWED TO OPERATE AND SCAM PEOPLE IN 2023! They've blocked me on social media, will not answer my emails or instant messages (before blocking me). I WILL TAKE LEGAL ACTION! They picked the right person to scam, because I will not stop until I get justice from these scammers. People work too hard to be SCAMMED and times are too hard to be taken advantage of. Booksrun does not care that they are cheating people who have bills to pay and groceries to buy to survive and this money is nothing to wink at and dismiss. I will fight until my last breath like a dog on a bone. You will not get away with STEALING MY PROPERTY BOOKSRUN!!!!

  BooksRun

  Date: 02/09/2023

  Greetings!
  We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.
  We are really sorry to hear that you have had a negative experience doing business with us. Please, allow us to explain the issue. According to our records, several counterfeit copies were detected within your buyback order.
  We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, our representative provided a detailed explanation of the issue in question. The images clarifying the counterfeit detection points were provided as proof of our words and an indication of our honesty. Unfortunately, the high season affected our regular response rate, however, we can assure you that the measures to minimize and where possible avoid such issues in the future were taken from our side. We are indeed grateful to receive your feedback which includes what we are to work on to become a better company.
  We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation and, unfortunately, sometimes we have to suspend cooperation and block the users' accounts who are seen as the suppliers of the counterfeit goods. Nevertheless, we do believe that counterfeit items were sent by you unknowingly, therefore our processing department reviewed your case once again and, as of today, decided to enable your account in order to make up for the inconvenience and change your impression about our company.
  Regrettably, the payment for counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with those items can be resolved as a refund may be requested from the sellers who initially sold counterfeit copies.
  Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, however, due to a high season, some issues might have indeed occurred.
  Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.
  Respectfully,
  BooksRun Team

• Review fromDarci B

  Date: 01/19/2023

  1 star
  I wish I had read these reviews prior to "selling" my book to this company. I experienced the same thing... I received a quote and sent in my book which was in excellent condition and they adjusted the quote to less than half of the original quote saying the book was in poor condition. I will definitely no longer use this company and urge others to do the same.

  BooksRun

  Date: 02/09/2023

  Greetings,
  
  Thank you for expressing your concerns regarding the matter in question. We do apprehend how frustrating the situation can be and we are really sorry to hear that you had a negative experience when dealing with our services.
  
  Please, allow us to explain the issue with your order. Your buyback order was processed in accordance with the existing Terms & Conditions, which implies that books with a condition that does not correspond to the one initially stated, get their quotes adjusted. According to our Terms & Conditions, items with heavy wear in the order may have their quote adjusted or be not eligible for buyback at all.
  
  Your order was placed "On Hold" for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the books received and the opened disputes were sent to your email address. However, since no decision was made, the adjustment was accepted automatically by our system and the order was processed on 11/25/2020.
  
  We are always happy to assist customers with any arising issues in a timely manner and have no interest in deceiving or holding the payment from clients. We strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.
  
  Respectfully,
  BooksRun Team

• Review fromMaria G

  Date: 01/17/2023

  1 star
  Returned their book, which was wrapped in plastic wrap only to be charged and sent blurry images of the book stating there was water damage. BEWARE of this company!

  BooksRun

  Date: 02/09/2023

  Greetings,
  Thank you for expressing your concerns regarding the matter in question. We do apprehend how frustrating the situation can be and we are really sorry to hear that you had a negative experience when dealing with our services.
  Please, allow us to explain the issue with your order. Please note that the item Davis Advantage for Maternal-Newborn Nursing: The Critical Components of Nursing Care, ISBN: 9780803666542 was rented by you in “Used - Good” condition. However, on 01/17/2023, we received the book with water damage.
  Our processing department carefully inspects each and every book before they are sent to our customers and after they are received at our processing facility, and distinguishes the item’s condition in accordance with a wide range of features.
  According to our Terms and Conditions, which all our customers agree to be bound by, when you receive their rental item, it still belongs to BooksRun, unless the purchase price is charged. Moreover, if the item received exhibits signs of damage, the customer is to report the issue to the seller directly within 7 days after the item’s delivery. Otherwise, the customer becomes solely responsible for any condition change incurred. If a rental item is damaged by the user to the point of being unusable when returned, a purchase price will be charged. In case with the order in question, the charge was automatically estimated by our system taking into account the purchase price of the book and the condition alterations since water damage automatically changes the initial condition of the book to “Used - Acceptable”. Since the book was returned to us in a condition that differs significantly from the initially rented condition the charge was applied accordingly.
  We would like to mention that you did not contact us when you first received the book to report the damage, nor did you contact us during the rest of the rental period, and, we do not have any opportunity to check and know for sure what happened with the book while in your possession, however, our system indicates that the book was shipped to you in "Used - Good" condition and received back at our facility in "Used - Acceptable" condition with water damage. Therefore, 40% of the purchase price was charged.
  We are really sorry to hear that you have a negative experience of doing business with us. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.
  As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established textbook companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.
  Respectfully,
  BooksRun Team

• Review fromGreg M

  Date: 01/12/2023

  1 star
  Horrible service I sent in some books, they adjusted the amount I would recieve due to damage I accepted it right away, they said within 48hrs payment would be sent they received it a week ago so its been well over 48hrs They dont answer any emails that Ive sent

  BooksRun

  Date: 02/01/2023

  Greetings,Thank you for expressing your concerns regarding the matter in question. We do apprehend how frustrating the situation can be and we are really sorry to hear that you had a negative experience when dealing with our services.Please, allow us to explain the issue with your order. According to our records, your order was put On Hold on 01/05/2023 due to the following reason: the item Teaching in Nursing: A Guide for Faculty (ISBN: *************) required a more detailed inspection. Some items are suspected to be counterfeit more often than others, and a review system has been established to make sure that an item in question is indeed an authentic copy.After the item in question has been proved to be authentic, your order was reprocessed on 01/17/2023 and after that, it was paid within 2 business days, on 01/19/2023. Please note that according to our policy, payment is usually issued within four business days after order processing, which means that your order was paid for within the allotted time for the issuing of the payment. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries. We do understand the concerns regarding our delayed reply, due to a high season, some issues might have indeed occurred. Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromDeanna P

  Date: 01/11/2023

  1 star
  I rented a textbook on Jan 10 for around $43 and then less than 12 hours later, I received an email saying the order was canceled by BooksRun. I called customer service and they said that multiple customers bought the book simultaneously. Unfortunately, my order was canceled because of a technical error but I could reorder it when it fixed itself. Well, I just went on the website to reorder and the original price was doubled. The tactic seems very scammy or at least unethical, especially after I paid for expedited shipping because I needed the book for class. Definitely going to rent my textbook from elsewhere because I already don't trust this company.

  BooksRun

  Date: 01/24/2023

  Thank you for expressing your concerns regarding the matter in question. We do apprehend how frustrating the situation can be and we are really sorry to hear that you had a negative experience when dealing with our services.Please, allow us to explain the issue with your order. According to our records, the order in question was placed for the item Ethical Problems in the Practice of Law (Aspen Casebook). Your order was cancelled due to this item being purchased right before your order placement and was no longer in stock at our facility. Our website model means that at any given point in time, thousands of different buyers are competing against each other to order the items listed at the best prices possible. Due to overwhelming demand for these prices, sometimes we may sell out of an item before we can remove that item from our site. We work hard to minimize cancellations that occur in such cases. However, in order to still provide our customers with a variety of textbooks, we do have an affiliated partner that can help us ship books for rent. Nonetheless, the prices are established by our partner and, unfortunately, cannot be influenced by us. We always strive to provide the lowest prices for our books, however. the price for the item in question could have indeed been higher at the moment, as it was supposed to be shipped from our affiliated shipping partner.We would like to thank you once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

  Deanna P

  Date: 01/25/2023

  BooksRun responded and I still stand by my original comment. Very sketchy service and price gouging tactic seems very plausible. If you cant honor the prices that you advertise then you need to make it clear that the raised price is because the book is coming from a third party and not your own warehouses. Or at least when you cancel, let the customer know the reason without them having to reach out and call themselves. Bad business model, definitely needs improvement.

  BooksRun

  Date: 01/26/2023

  Greetings,First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work. We are really sorry to hear that you have a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our technical team so that the issue could be investigated and necessary changes could be applied. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. We would like to cooperate with you more in the future as we highly appreciate an honest dialogue that allows us to become a better company. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience.Respectfully,BooksRun Team

• Review fromJHess

  Date: 01/10/2023

  1 star
  I have to agree with other reviewers. I think the reason rental fees on this site are so cheap is because they basically just keep charging you.
  I rented a book for a class. The rental window didn't fully cover the semester which is nuts to begin with, but even with the additional $15 extension it was still cheaper than my school's bookstore rental.
  I mailed the book back at a location provided by their website. I both printed the return label and shipped the book at the location. I assumed everything was fine until a few weeks later I was charged in full for the book. When I looked into it, I saw that tracking had not been updated and it had likely been lost in the mail. When I reached out to customer service, I provided them with the tracking slip and a picture of the receipt from when I dropped it off. I was told I would be given a refund. Then, nothing. I reached out again and I was told I couldn't get a refund until the book was received. I explained yet again that it had been lost in the mail. They gave me a partial refund and said they could refund the rest when the book was received. I have since reached out again and was told that I should contact the location where I had shipped it out. That "Mutual beneficial rapport is the key to a proper resolution in such a case." Of course person working at the shipping location explained to me that it was lost. Like I already knew.
  Long story short, you're gonna be paying the same price as ****** or the bookstore. Might as well just bypass the headache and just pay more to deal with a reliable company,

  BooksRun

  Date: 01/16/2023

  Greetings,First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work. We are really sorry to hear that you have had a negative experience of doing business with us.Let us explain the situation incurred once again. According to our ****************** and also the information presented in the letters that were sent to your email address, in case the rental is not postmarked before the deadline, the extension fee ($15) is charged automatically, which creates the new deadline. In case the book is not returned before the new deadline, the item's purchase price will be charged and the item will no longer be eligible for return or any kind of refund at all.Unfortunately, our system does not know if the rental order is shipped back or not if our shipping label does not indicate acceptance, and as per our records, the item was never received at our processing facility as you would have received the confirmation letter to your email address. Please be also aware that a **** return shipping label has been generated for your rental return, hence it is strongly advised to ship the book back to us through ****. If you drop off a package at a *** facility, there is a high chance that it will not be scanned and get lost. Therefore, you were advised to contact the mail carrier in order to locate the lost package as you are its shipper. At this moment, we are not affiliated with ***, therefore, we are not eligible to contact them directly regarding this matter. However, in order to have this matter resolved in the best possible way, as a one-time courtesy, which has never been done before, we have issued a 50% refund of the purchase price for your rental order, whereas the rest of the charged amount can only be issued once the book is returned to us. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

  JHess

  Date: 01/16/2023

  I used your website to find a location to drop off the book. I went back to the location where I dropped the book and they told me they no longer have it. If you don't work with *** then why did your website tell me to go to that location and why did the label print from the ** code provided? More importantly, why did *** accept the package?