Reviews

This profile includes reviews for BooksRun's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BooksRun

  150 Broadway, Suite 700 New York, NY 10038

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  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromDebbie K

  Date: 07/17/2025

  1 star
  Beware! I sold back 3 books. One of them, I had bought from BooksRun and never used, and they said they would give me $14 for it, for a total of around $20. After receiving the books from me, they then told me that there were marks in that particular book and dropped their price to $.50, making my total around $6 instead of $20. What a rip-off!

  BooksRun

  Date: 11/07/2025

  Greetings,We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. We are sorry to hear that you had a negative experience when dealing with our services.BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. However, we stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide. Price quotes may be adjusted in case the item's condition is different from quoted, which is exactly the matter with your buyback orders.Upon processing, it appears that the items:1. Making Connections Level 4 Student's Book with Integrated Digital Learning: Skills and Strategies for Academic Reading (ISBN: *************) had its quote adjusted automatically from $14.06 to $0.50.2.Q Skills for Success ********************* 3rd Level 3rd Edition Student book and IQ Online Access (ISBN: *************) had its quote adjusted automatically from $1.13 to $0.90.3. ****-***** Grammar - (AE) - 5th Edition - Student Book A with App - Fundamentals of English Grammar (ISBN: *************) had its quote adjusted automatically from $6.26 to $5.01 because we received the books with the signs of markings that did not correspond to Used Very Good condition initially ********* order to determine which category the textbooks we receive fit, we use Amazon guidelines. The simplified version of those is presented on our website. You may also see our buyback condition guide for more information. Our processing department carefully inspects each and every book and distinguishes the items in accordance with a wide range of features.For these reasons, the condition of the books in question was automatically changed from Used - Very Good initially quoted to Used - Acceptable, and the quotes changed accordingly.Therefore, by taking into account the quote adjustment, your order was placed "On Hold" for 7 days so that you could either accept the quote or decline it and have the item shipped back to your address. The notification regarding the opened disputes was sent to your email address. However, since you accepted the adjustments, the order was automatically reprocessed on 07/08/2025. The payment was issued to the ****** account stated by you inside the order details on 07/11/2025.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best ****** an experienced and established participant in the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromMark B

  Date: 07/14/2025

  1 star
  I rented a book from this company. it was easy and relatively simply. Now to the issue, the company claims water damage. Im like okay, lets see the "water damage" I received 1 picture X4 of the same picture. The company claims it wasn't there. Mind you, the picture doesn't show proof that it was the book I rented. No information, just a crappy picture without any book title.I was charged for the "water damage". Please BEWARE of renting a book from this company.

  BooksRun

  Date: 10/29/2025

  Greetings!We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team as well as the seller directly responsible for shipping out your package so that the issue could be avoided and no such discrepancies occur again.Please, allow us to explain the issue with your order. According to our records, within the order in question the item Professionalism in ************ A Primer for Career Success, ISBN ************* was rented for 35 days with the expiry date stated as 06/17/2025.Please be informed that, while placing an order, each customer agrees with our policy, which states that items rented may correspond to any condition between New and Used - Acceptable. In concordance with the accepted policy, the rented item in Used - Good condition was sent. This particular condition implies some general signs of tear and wear, some markings, highlighting etc.; however, all the text should be legible and all pages included. The item might show wear from consistent use, but it remains in good condition and functions properly.According to our records, the item was returned to our warehouse on 06/30/2025, however, we received it with water damage signs. In accordance with our Terms and Conditions, which all our customers agree to be bound by, if the item received exhibits signs of damage, the customer is to report the issue to the seller directly within 7 days after the items delivery. Otherwise, the customer becomes solely responsible for any condition change incurred. It is also mentioned that when you receive your rental item, it still belongs to BooksRun, unless the purchase price is charged. If a rental item is damaged by the user to the point of being unusable when returned, a purchase price will be ********** case with order #*******, the charge was automatically estimated by our system taking into account the purchase price of the book and the condition alterations since water damaged automatically changed the initial condition of the book to Used - Acceptable. Since the book was returned to us in a condition which differs significantly from the initially rented condition, the charge in the amount of $18.59 was applied accordingly.We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, in order to make up for the inconvenience caused, we were happy to investigate the case and assist you in a timely fashion.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused, since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, and for that reason, we are available via email, phone, and chat.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromNicole P

  Date: 07/08/2025

  1 star
  This company is a scam. They said 5 of my books were fraudulent, cancelled my account, and said they didnt have to return any- I sent 11. They refuse to pay me for any of them and said their policy is to destroy them even though they can prove how mine were fraudulent. I spent thousands on those books for school- DO NOT USE THIS COMPANY!!!

  BooksRun

  Date: 10/29/2025

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copies were detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the items in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromJohannah S

  Date: 06/11/2025

  1 star
  They stole my books that I was trying to sell back

• Review fromNan L

  Date: 06/09/2025

  1 star
  This is a scamming company. Do not send books to them. I am thinking of filing a complain with the ************************ for their unfair trade. Buyback order #******* has never been paid. Yet, their website stated paid with the false track link. They either want to return the books or make the payment. Also, do not trust their higher buyback price. They will ALWAYS reduce the price once you send your books to them. I have emailed them multiple times requesting my books as they never pay the books that I sent. For the federal law,, they are scamming customers and have committed crime by creating the false document for payment without of signature. Again, this is a scamming company. Do not trust them.

  BooksRun

  Date: 11/03/2025

  Greetings,We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. We are sorry to hear that you had a negative experience when dealing with our services. BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. According to our records, the payment for your order #******* was successfully sent to your address on 07/17/2025. Delivery of the check usually takes from 3 up to 20 business days depending on the proximity of your address to our location and the work of the mail carrier.We do understand the concerns regarding our delayed reply. We are working hard to process all the inquiries through all the channels of communication offered, however, due to a high season, some issues might have indeed occurred.We are really sorry to hear that you have a negative experience of doing business with us. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our ******* an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromLinnie T

  Date: 05/21/2025

  1 star
  Ads for my book There Is No H*** have started showing up on ***** and with games I play. I did not authorize them to do this. I never heard of them until I started seeing the ads. I've tried contacting them, but they don't answer. I'm passing it off as free advertising. Besides it's cheaper to buy it on ******. :)They are charging $3.61 more than ****** and my website.

• Review fromAlexandra O

  Date: 05/10/2025

  1 star
  I had a less than great experience with this company. I was originally quoted over $18 for my book. When all was said and done, I only received $12.99. I reached out to customer service on May 2 and received an email stating I would hear back within 48 business hours. It has been 8 days and I still haven't heard anything. Very disappointing experience all around.

  BooksRun

  Date: 07/30/2025

  Greetings,First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work. We are really sorry to hear that you have a negative experience of doing business with us. We highly value your opinion and appreciate your suggestions and we will continue working on improving our services.We stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide. Price quotes may be adjusted in case the item's condition is different from quoted, which is exactly the matter with your buyback order. The book Pathophysiology of Heart Disease: An Introduction to Cardiovascular Medicine (ISBN: *************) had its quote adjusted automatically due to such main reason: we received a textbook with the signs of wear that did not correspond to the "Used - Very Good" condition initially quoted by you. In order to determine which category the textbooks we receive fit, we use ****** guidelines. Our processing department carefully inspects each and every book and distinguishes the items in accordance with a wide range of features.Your order was placed "On Hold" for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the book received and the opened dispute were sent to your email address. Since you accepted the adjustments prior to contacting us, the order was processed on 05/02/2025. Unfortunately, given the fact that you contacted us after the order processing the action could no longer be reversed. ****** for your order was issued on May 5, ******* an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromElizabeth C

  Date: 05/09/2025

  1 star
  Sent 3 books quoted at $55. All were "used" but in pristine condition. ***** says they never arrived because the business is closed or unavailable, but somehow BooksRun still gave me a revised quote of $16. Not sure how 1) the quote could decrease that much when the books were practically untouched and 2) how you could even give a quote when the books weren't received. Just a heads up for anyone else thinking of selling. It's a scam.

• Review fromMark M

  Date: 04/01/2025

  1 star
  ZERO STARS - ABSOLUTE THIEVES - THEY WILL CLAIM YOUR BOOKS ARE FAKE AND NOT PAY YOU FOR ANY OF THEM - SEND 10 BOOKS, THEY WILL CLAIM 1 IS FAKE AND NOT PAY YOU FOR ANY - GOING TO STARTING A CLASS ACTION SUIT - SO NOT USE - SO MANY OTHER GOOD BOOK COMPANIES OUT THERE TEXTBOOK RUSH, WORLD OF BOOKS, ETC. STICK WITH THEM

  BooksRun

  Date: 07/30/2025

  Greetings! We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, several counterfeit copies were detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation and, unfortunately, sometimes we have to suspend cooperation and block the users' accounts who are seen as the suppliers of the counterfeit goods. Regrettably, the payment for counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with those items can be resolved as a refund may be requested from the sellers who initially sold counterfeit copies.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, however, due to a high season, some issues might have indeed occurred.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromMari P

  Date: 03/28/2025

  1 star
  I ordered a music book with online audio. They sent me one with CDs They could not understand that they had sent me the wrong book They kept repeating it was in line with used condition They could not comprehend they had sent the wrong book, one I had not ordered I could barely understand whoever it was I was speaking to ****************