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This profile includes reviews for BooksRun's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BooksRun

  150 Broadway, Suite 700 New York, NY 10038

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  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromAndrea Z

  Date: 10/13/2022

  1 star
  This company is a scam. They automatically reduce the amount from the original quote. When I sent a request to know why the amount was less then quoted, I received a response 9 days later with this response: Some other items in your order #*******, unfortunately, had their quotes adjusted automatically within the bound of $0.10 due to such main reason: we received the textbooks with the signs of wear that did not correspond to the "Used-Like New" condition initially quoted by you. Please note that items in "Like New" condition should have slight cosmetic defects to the original packaging, cover or spine, with all original packaging materials included.All of the books I sent were in new condition as they had not been used.One had only a slight defect.I do not recommend Booksrun and will certainly not use them in the future.

  BooksRun

  Date: 11/01/2022

  Greetings,First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work. We are really sorry to hear that you have had a negative experience of doing business with us.We stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide. Price quotes may be adjusted in case the item's condition is different from quoted, which is exactly the matter with your buyback order. The books Fresh Fruit, Broken Bodies: Migrant Farmworkers in the ************* (Volume 27) (California Series in Public Anthropology) (ISBN: *************), Sacred Rice: An Ethnography of Identity, Environment, and Development in Rural West Africa (Issues of Globalization:Case Studies in Contemporary Anthropology) (ISBN: *************) and We Do This 'Til We Free Us: Abolitionist Organizing and Transforming Justice (Abolitionist Papers, 1) (ISBN: *************) had their quotes adjusted automatically due to such main reason: we received the textbooks with the signs of wear that did not correspond to the "Used - Like New" condition initially quoted by you. In order to determine which category the textbooks we receive fit, we use ****** guidelines. Our processing department carefully inspects each and every book and distinguishes the items in accordance with a wide range of features. Please note the items in question were not shrink-wrapped, which does not correspond to the Used - Like New condition that implies that all original packaging materials should be included. Your buyback order was processed in accordance with the existing ******************* which implies that books with a condition that does not correspond to the one initially stated, get their quotes adjusted. The check for your order was issued on 10/04/2022, and according to our bank, the check in question was successfully deposited by you on 10/19/2022.Once again, we are grateful that you brought this matter to our attention. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team