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Business Profile

Online Retailer

My Comfy Pant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 85 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a purchase, needed to return, contacted the company, they asked me for me order number then never resonded. Now Im outside the window they allow returns-seems like a scam.

    Customer Answer

    Date: 09/11/2023

    Better Business Bureau:

    At this time, I have not been contacted by My Comfy Pants regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:08/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ****** placed 7/7/23. No shipment update. Emailed company 7/15/23. Automated response stating company will respond in 1-2 business days. No response. Emailed 7/20/23 for refund of $48.94. Automated response stating company will respond in 1-2 business days. No response. Posted claim on ******* Shipment confirmation received 7/28/23. ******* makes false claims on PayPal claims that they communicated. In response, I posted actual screenshots of email conversation showing detailed message of requests and no responses from company. Product received 8/4/23. Product not as described. Shorter than listed details. Emailed company to process refund 8/4/23. Automated response stating company will respond in 1-2 business days. No response. Posted concerns on ******* ******* makes false claims again on PayPal claims that they communicated, produced correct product as detailed in website, and met customer expectations. In response, I posted actual screenshots of email conversation again showing detailed message of requests and no responses from company. Emailed company again today 8/10/23 for refund.

    Customer Answer

    Date: 09/06/2023

    Better Business Bureau:

    I still have not been contacted by My Comfy Pants regarding complaint ID ********. Instead, PayPal has resolved the issue for me since My Comfy Pants has not responded to them as well.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with mycomfypant.com. I received one part of my order and the pants were not as advertised. Material was cheap and they did not fit. It was clearly a product made in *****...it had a weird label and nothing was in English. I contacted their "customer service" via email and have not received any response (much less a shipping label as they advertise in their refund policy). I also tried calling the number that is listed on their website and it just rings. I have not received two other items that I ordered at the same time. I would like my money back for those items as well.

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item and them immediately reached out to cancel (after reading the reviews). I tried calling the number, but it was out of service and no one responded to my email. I put in a claim to Paypal. I finally received the item (i tried numerous times to cancel) and it was garbage. Not what i ordered and certainly not worth the money I spend. I tried to call and send another email for a refund and to send the item back but AGAIN no response. I put in a new claim with Paypal. I will not give up until I have my money back ************ is a SCAM

  • Initial Complaint

    Date:08/01/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of pants from this company. Order ******. I have attempted to call and send several emails requesting an update. To no avail. At this point I want a full refund. Theyre zero communication. I feel ripped off. No one answers the phone. No one answers emails. Fraud Fraud Fraud. I want my money back.

  • Initial Complaint

    Date:07/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered five pairs of shorts on 7/9/23. My order confirmation states they would ship in 1-3 weeks. On 7/16/23 I realized I had ordered the incorrect size ( size chart not consistent with US sizes). I requested a cancellation of my order due to this. If I had changed my order (not that it was an option, since I have not been contacted) it would not arrive in time for my vacation. I received a automated reply on 7/16 requesting the order number. The order number is in the subject line. I replied back stating this and put the number in the body of the email. I have sent follow up emails on 7/19 and 7/25 in the same email chain.Their automated reply stated they will reply in 1-2 business days. I received another automated reply that was a regurgitation of the first, asking for the order number. I have no faith in this company or my order, that they already received payment for. I need to cancel my order as requested. I at least need a reply back knowing they are willing to work with me.

  • Initial Complaint

    Date:07/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased pants from this company on June 18, 2023. The pants arrived on around July 8, 2023. The pants did not fit and I sought to return them pursuant to the policy on the website. On the website, you are supposed to reach out for a shiping label to process a return. However, after trying to call and email multiple times, no one has responded to me to process the return. There is no way for me to receive a refund, and I believe the businsess may be fraudulent. *************************************************************** Order Number: ******. I spent approximately $80. Thank you.

  • Initial Complaint

    Date:07/18/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent $50 on 2 pairs of pants, they did not fit, had poor material, and was not advertise as described. I have attempted to contact them several times to receive a refund on my order and have not heard back from them. I wish to simply refund my order and get my money back.

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 articles of clothing from this company on June 5 2023 totaling $118.93. After a few weeks, I received my pants in the mail they didnt fit at all, they were way too small which was extremely disappointing. After reviewing the companies website, I contacted them through email on four different occasions and as of yet I have not gotten a response. No paperwork or invoice was provided in my shipment.

  • Initial Complaint

    Date:07/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pairs of shorts from my comfy pants on 6/20/2023 for the amount the amount of $48.93. I have emailed this company several times regarding my order, which I have yet to received, and I have not gotten any response back. I asked in follow up emails that I have sent for my order to be canceled. I am unable to get a representative on the phone. My order number is ******.

My Comfy Pant is NOT a BBB Accredited Business.

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