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Business Profile

Online Retailer

My Comfy Pant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 85 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered double by mistake, and ****** had my wrong address. I immediately contacted them to cancel order. They did not cancel and charged my account.

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 pairs of pants from Comfys Fit's online through ********* I received the pants all in the wrong sizes. There is no receipt or invoice or return information. ****** sent a receipt to my email but it was a fraudulent ****** site. I then logged into my ****** and it showed no purchase. I changed my passwords, deleted card information and notified ******.

  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction is 2/14/25 Paid $38.94 Comfy pant business was supposed to send me snow bib in pink colour, I received it 6 weeks later in different colour, on 4/8/25.This store is a scam, check their reviews, they dont respond to emails and dont refund money.A lot of customers are upset, 0 positive reviews, this has to stop.I attached screenshot of the first email I sent them to cancel the order immediately after I have placed it, but they successfully ignored it just like all other email Ive sent.

    Customer Answer

    Date: 05/05/2025

    I never received next email with the instructions on how to proceed.

    Customer Answer

    Date: 05/29/2025

    Better Business Bureau:

    At this time, I have not been contacted by My Comfy Pant regarding complaint ID ********.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two pairs of pants from ************************** for $50 that arrived on March 28, 2025. The quality of the pants was extremely poor -- not only was the look not the same as advertised but the buttonhole for the waist was not even cut open before it was sewn, meaning, the pants can't be buttoned. I contacted *************************** to initiate a return and was informed that I would have to ship the pants back to ***** at my own expense to receive a refund. They have offered me a 15% refund but I believe I am due a 100% refund.

    Customer Answer

    Date: 05/02/2025

    At this time, I have been contacted directly by My Comfy Pant regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     

     The vendor contacted me and indicated that because they are refunding me $7.50, they consider the matter closed. However. I fiind their return policy completely unacceptable and deceptive and so do not consider my complaint resolved.

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***** *******

    Customer Answer

    Date: 05/23/2025

    Better Business Bureau:

    At this time, I have not been contacted by My Comfy Pant regarding complaint ID ********.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item from this company online. Its been over a month and no item received. I have reached out numerous times and they do not reply .

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are a scam!!!! Falsely advertising a sailor wide leg **** that is the same stock photo from J.Crew! The jeans came and were thin and looked nothing like the photo- pockets not in same places extremely short, terrible! Tried to get a refund , several days go by and then they offer 7 dollars back saying its too expensive to ship back to *****!!!! I paid 40 not 7.00 so frustrating how are they allowed to do business!!!!

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Pants that do not fit.Emailed according to their refund policy to get return label.Sent 3 emails regarding this and am getting the run around.

  • Initial Complaint

    Date:01/30/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pair of pants from them which were delivered on December 24, 2024. I immediately saw that the sizing was incorrect from what Id ordered and I e- mailed them to return the pants. I have now received 8 stock e-mails from them stating they will send me return instructions in 3 days or so. Have never received any instructions. In one message they asked me to send pictures of the pants and the label, which I did do. But every time I contact them again I just get that stock email. I actually found a phone number and tried to call it, but it wasnt a working number.

    Customer Answer

    Date: 02/25/2025

    Better Business Bureau:

    At this time, I have not been contacted by My Comfy Pant regarding complaint ID ********.  I was reimbursed by ****** because I filed a claim with them but have not heard from Comfy Pant

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:01/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December my husband ordered 2 pr of jeans for me for Christmas. They finally arrived around 1/5/25. They were the wrong size. Tried contacting them by phone. The # They gave, ************ is not a good number. Sent email on 1/8/25. Received auto reply telling me to send pics of product with tag. I did. Nothing happened. Sent another email on 1/10/25, again on 1/15/25 & then again today, 1/18/25. No responses at all. I merely want to exchange them. I told them if that wasn't possible, I'd return them for my money back. But they have left me with no choice but to file a complaint!!

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 5 pairs of jeans on 10/20/24. I received my order on 11/8/24. The jeans do not fit so I emailed my ************ that same day asking for help returning the items I never received a response even after 6 emails. I tried calling the number on the website but it is not in service. I just want to return my order.

My Comfy Pant is NOT a BBB Accredited Business.

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