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Business Profile

Online Retailer

My Comfy Pant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 85 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered $100 worth of clothing with the guarantee of an easy return experience. I've attempted to contact a person for the last two weeks to initiate a return of the product with no response from email. The phone number provided on their website rings busy constantly and will at times be listed as out of service. I want my return and refund honored in a timely manner.

  • Initial Complaint

    Date:05/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Products sent to consumer were not sized to companys size chart. Fit too small. Emailed four times for a return label on 4/22, 4/26, 5/6, and today 5/11. No response on any email. No other way to contact company.

  • Initial Complaint

    Date:05/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/27/23, I made an online purchase for The Effortless Tailored Wide Leg Pants using PayPal for $38.94. ORDER # ****** The item fits small. I emailed ************************************* Comfypants on 4/19 and 4/24 to request an exchange, no response. On 4/27 I emailed ************************************* to request a refund because I didnt feel confident abt the company. On 5/4, I emailed ************************************* using PayPal system requesting a refund.Now, I am contacting BBB for help in receiving refund. Comfy pant customer service numbers ************ and ************* are not operating; i immediately receive a hang up. The ************************************* only generates a Request Receive # and theres no other communication from company. RE: [Request received] message *******, *******, and message ******* ORDER # ****** Hello, I called your business and the call hangs up and therefore cannot reach customer service. The Large (***) fit too small. In ******* I usually wear an 8. Because I am NOT confident in your business I am requesting a full refund. I used PayPal balance and credit card to fulfill this order and request a refund of $38.94. Thank you.***************************** ********************** ************ ORDER #****** Thank you for your purchase!Hi *******, we're getting your order ready to be shipped. We will notify you when it has been sent. Due to large volume of orders and popularity of the product, average shipping time is between 1-3 weeks. We appreciate your patience and if you have any questions or concerns please email us at ****************************

  • Initial Complaint

    Date:04/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I purchased 2 pairs of pants from My ComfyPant (****************************************) online on March 30, 2023. I received the pants and they are way smaller than advertised. Before I purchased I read that they will refund the money if not happy. I have been trying to get a hold of someone at the company since April 12, 2023 and no one will get back to me - they say that it will take 1 to 2 business days to get respond. I have emailed and called - the phone number just says busy every time I call - *************) I just want a refund for my pants like the website says.

    Customer Answer

    Date: 05/16/2023

    Better Business Bureau:

    At this time, I have not been contacted by My Comfy Pants regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from their website on April 9th but there was an issue with the address I provided for shipping. I emailed the company 3 times to try and fix it but I have not received any response and they already charged my card.

  • Initial Complaint

    Date:03/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had order 3 pairs of pants from My Comfy Pants (***************) on 3/16/2023 (totaling $67.44). I had reached out to the company multiple times asking about an update on order and have yet to hear back (email address: ****************************************************). It appears that the company website is ***************************************** company is located on ************************************************************************** When I called the number of the website it goes straight to voicemail: **************

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 20th, 2023, I placed an order for a pair of the High waisted Suit Pants with Straw Pleats color Black at @***** and for a pair of High waisted Suit Pants with Straw Pleats color Gray @ *****. The total of the order came to $64.93, Order number #******. I have contacted the company via email on February 12th, 2023 and on March 2nd, 2023 indicating that I have not received my order and would like an update. I have not received any information or response as I was supposed to receive an email once the items shipped. When attempting to contact via the phone number provided, you go to an answering service to leave a message and again, I have not received a call back.

    Customer Answer

    Date: 04/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by My Comfy Pants regarding complaint ID ********.

    Sincerely,

    *****************************

My Comfy Pant is NOT a BBB Accredited Business.

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