Reviews

This profile includes reviews for Better.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Better.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Better.com

  3 World Trade Ctr Fl 59 175 Greenwich St New York, NY 10007-0042

  
• 

  Better.com

  120 Broadway Fl 5 New York, NY 10271-1100

  

Review Details

• Review fromCorwin S

  Date: 07/03/2023

  5 stars
  I can't thank Better or the team of loan consultants and coordinators enough. From pre-approval all the way to closing, my consultant was an absolute powerhouse. She was quick to answer any questions I had, call with updates, and get the required paperwork moving so that we could close on our new house as soon as possible. The customer dashboard is easy to navigate, the tasks are laid out clearly, and I never had any questions that weren't answered in the same day.

• Review fromOsama M

  Date: 06/22/2023

  5 stars
  I had good experience with better mortgage.. they are professional and communicative

• Review fromJames B

  Date: 06/17/2023

  5 stars
  Better has a great online interface and is very transparent with the terms of its loans. When I asked for clarification on their float-down policy, they were able to tell me exactly when it could be activated (what publicly accessible index they monitored and exactly how much it needed to change to give me the float down), how much they would reduce the interest rate, and how much it would cost. One constructive criticism I have: they could have been more responsive and transparent about how they were conducting their underwriting. They decided to only verify the salary from my spouse for underwriting purposes without saying so or why. They're underwriting took longer than I expected, likely because our closing was further out than normal, but we could have used more check-ins. Otherwise, tracking and completing tasks for the underwriting was easy on their online platform.

• Review fromMichael H.

  Date: 06/06/2023

  2 stars
  I have worked with Better on two house purchases. Overall, it was a mixed experience. Working with the realtor was a joy and the real reason I returned: she was always quick to respond and even helped with an offer while she was on vacation (talk about dedication!)However, I can't recommend Better because of my experience with their loan coordination team. It was absolutely awful every step of the way:1. They were consistenly difficult to reach. One time my calls to both contacts weren't returned for over 24 hours. Even then, my call was only returned because I scheduled a time.2. They gave constant problems about required paperwork without adequate explanations why or what would be satisfactory. I tried getting answers via comments built into the paperwork submission interface on their website, but I guess they don't use that: I never got a response there, not even once. Ultimately my closing was delayed a week due to this constant back and forth.3. Website customer service is just as bad. About all they could do is put in a request for the coordinator to call me back. Not helpful.4. Once I talked to a different loan coordinator who provided conflicting information. Never a good sign. Who am I supposed to believe?5. Even with closing delayed, I got a last minute rejection (two days before closing) on a previously accepted form. This is something I had submitted in the first week of the process! I had to scramble to provide something they would accept.6. The day before closing, they provided an incorrect wire transfer amount, and so I was out of balance with title escrow when it came time to close.One of these mistakes could be overlooked. Two might be annoying. The constant stream of mistakes and the total lack of accountability was unacceptable. It was ALWAYS someone else's fault--title's, underwriters, etc. I would advise extreme caution in dealing with their loan coordination team!

• Review fromChris T

  Date: 05/30/2023

  5 stars
  Better had Good customer service and great rates and low fees.

• Review fromJulio G

  Date: 05/18/2023

  5 stars
  I was working with another provider and interest rates were over 1 percentage point higher and the fees were almost triple for that rate than what I was able to get with Better.Also, the Better process is so good they should change their name to "The Best". So effortlessly and all completely electronic. They verify income and expenses almost instantaneously. As mention before, we were working with another provider and we were under contract so it was critical to switch to someone dependable that would process things fast. This is Better in a nutshell. You now what is going on when its going on. Nothing is hidden like the other provider. They are completely open and if you have any questions, there are a myriad of people waiting to help you out. All in all my new home purchase was only possible thanks to better and their great process of getting loans from beginning to end.Sorry to say this again, but there is no one "Better" out there.

• Review fromAmy B

  Date: 05/13/2023

  5 stars
  The process was quick and easy. I would highly recomment

• Review fromBrian J

  Date: 05/10/2023

  2 stars
  Was great on a previous refinance in 2021, but not so good on a recent purchase. I used better.com on a previous refinance about 2 years ago an it was a smooth, excellent transaction.I just closed on a new home loan with them last week and this go around wasn't so great. While we did ultimately close on time, there were a lot of last minute things that added stress to our lives. The website and customer portal is great and easy to navigate, but actually contacting a live person at better is a nightmare. My loan expert was very unresponsive to emails and we could not schedule any actual phone calls with her as her schedule always had unavailable for all of the time slots. If you call the general phone number, you will wait on hold for at least ***** minutes if anyone even picks up. Then you are connected to a call center where the agent can only relay messages at best.Was my loan ultimately funded and closed on time? Yes. But as far as customer service goes, I can no longer recommend this company.This was stressful to me and I have purchased a home before. Had I been a first time home buyer, I would have been absolutely freaking out with how down to the wire they made this transaction.

• Review fromdriss d

  Date: 05/07/2023

  1 star
  my first experience was good. I decided to choose better.com, again. It's my worst decision I've have made and so regretful. And the whole process is stressful and make me feel I'm killing myself. No one cares: ******: he "claimed to be manager" he really doesn't give ****. 3 days, 2 emails, multiple calls, no way to be found. After locking my rate, the rate has been changed. Was not commutated to me until 6 day before the closing. the so call "Dedicated" Concierge, should change the title. The coordinator is everything but that. her emails are so aggressive!

• Review fromMary U

  Date: 04/13/2023

  5 stars
  You did great. On time. Good interest rate. I will definitely refer your business. Very professional bankers. Had a lot of tasks though. Some seemed a lot unnecessary but I got thru it. Was told can refi without all fees after one year. Looking forward to that if rates drop.