Reviews

This profile includes reviews for Better.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Better.com

  3 World Trade Ctr Fl 59 175 Greenwich St New York, NY 10007-0042

  
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  Better.com

  120 Broadway Fl 5 New York, NY 10271-1100

  

Review Details

• Review fromJohn L

  Date: 04/16/2024

  1 star
  this place is catfishing people to sign applications that make it seem like its "easy" but in reality its quite difficult and only for you to be denied. I am very upset on the lack of transparency of this business.

• Review fromMathew S

  Date: 02/21/2024

  1 star
  ********************* and *********************** almost ruined the ability for me to close on my house. Every time I tried to reach out to them it would take days for them to respond. 3 days before I was supposed to close I look on the portal and the expected closing date had been pushed back by 2 weeks. The appraisal was a nightmare. It was finished on February 1st and I didnt receive it till February 13th. The day they changed my close date I decided to switch lenders and the new lender has just closed me in an astonishing 8 days. I hope ***** and ***** get fired. They dont care what schedule their customers are on and are willing to procrastinate till the very end. Terrible customer service worthy of 0 stars.

• Review fromGabby H

  Date: 02/19/2024

  1 star
  We used Better in 2021 for a refinance and everything went very smooth. We wanted to use them again on November 30, 2023 to buy a house, they gave us a pre-qual and spoke personally with the loan officer *************************** and her assistant ***************************, we explained that we needed to verify that this pre-qual was accurate since we knew of a problem that reflects in the credit report with a timeshare and that we are fighting with them, the timeshare and credit agencies because everything was a bad business practice and we told Better we have documents to prove it. They said "it probably wouldn't be a problem and as long as we had more evidence", it would be better. Finally in January **** we found a house that was accepted for contract. On January 25th Better pulled our credit report and we asked them if this time we were fully approved since we were under contract and already scheduled an inspection. ******* said she will get back to me that same say 1-25-24. The only thing she told me was that she was checking with underwriting and that she would let me know by the end of the day. On Friday 1-26-24 I sent her an email her auto reply message said that she was out of the office and would return in 2 weeks! I called *************************** and when he didn't answer either I sent him an email and his also came back saying that he was out on vacation! We called the main number and the first time they told us that another loan specialist will be calling us back in 20 mins. That call never came. Our realtor needed to know the definitive answer on the loan to continue with the inspection and order the appraisal. We called again and asked about the loan and they told us they would return the call and that has not happened so far. Better was good but not anymore. Their practices are poor and customer service is terrible. If they are not going to be able to give a loan, why say yes.

• Review fromGretta L

  Date: 02/10/2024

  1 star
  Horrible experience as first time home buyer. Was buying a house received conditional approval which was a joke! So many requirements them denied randomly without any explanation. This seemed to be a fraud company to me so I reported and had the inquiry removed but they kept my $550 and never spoke to me again. Very disheartening

• Review fromTracy J

  Date: 01/11/2024

  1 star
  This company continued to charge my account even after I canceled my service. First they couldn't somehow find my account even though they were emailing me, then I finally figured out another way to cancel and received an email cancelation and 4 months later they still charged my account by using a different name. Please do not sign up with this company what they offer is not worth the money scam!

• Review fromMauricio F

  Date: 12/03/2023

  1 star
  Please do yourself a favor and avoid Better.com. You are lucky you came here to read all of the reviews. I have a 820+ FICO score where they did a hard hit just to tell me my income was too low. I was "pre-approved" when I initially entered my information so be aware that you will be thinking you are in fact "pre-approved" when you are not. In addition, they collected $550 deposit fee which after a month and a half they haven't returned or even returned my calls or emails. I am not sure if I was discriminated or what their underwriting department does but they do not communicate clearly and in writing. I got the ***** loan with better rates at a local CU so my advise is don't waste your time with better.com.

• Review fromMichael R

  Date: 11/08/2023

  1 star
  I started a cash out application with Better on 8/26/23. I was clear from the beginning the funds would be used for an investment property. It wasn't until 11/6/23 when they came back and said my estimated monthly payment would be more than twice the original estimate because the funds were for an investment property. As stated, it was clear from the beginning what the funds were for. They thought they could force me to pay the bigger payment because I would need to close quickly, that was not the case. They text me over and over to convince me I could not do better elsewhere. Needless to say, I was able to cash-out at my original rate and payment with Rocket Mortgage. Be careful when dealing with Better Mortgage

• Review fromRichard D

  Date: 10/31/2023

  1 star
  Would not recommend Better Mortgage. First, they run a hard credit check, but don't use it in determining eligibility. That's all based on income which they will run you around and around wanting more & more. I made over 150k last yr 720 + credit score & denied after 3 weeks of playing their game. They want everyone to be millionaires. Sorry, millionaires don't need loans. Not sure why they are in the business if they don't give loans.

• Review fromGail O

  Date: 10/11/2023

  1 star
  I had a truly frustrating experience with Better Mortgage. They were incredibly unresponsive, making it nearly impossible to get the information I needed. When they did communicate, they seemed more interested in prying into personal reasons for my choices than providing assistance. To make matters worse, they initially agreed to a rate lock and then abruptly canceled it, leaving me in a difficult position. It's clear that they need to improve their customer service and transparency.

• Review fromThomas D

  Date: 09/06/2023

  1 star
  As a realtor for 6 years I have worked with multiple lenders. I have never had a lender refuse to confirm receipt of email or a contract on a property before. 12 days ago we went under contract, 3 emails and 2 calls and I still don't know if they have the contract or have started working on the loan for my client.