Reviews

This profile includes reviews for Better.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Better.com

  3 World Trade Ctr Fl 59 175 Greenwich St New York, NY 10007-0042

  
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  Better.com

  120 Broadway Fl 5 New York, NY 10271-1100

  

Review Details

• Review fromRon L

  Date: 07/10/2025

  1 star
  ******** customer service. Their automated dailer, Kept calling me even after they told me they couldn't help me because of the state regulation BS. DO NOT do business with this company! rude call agents! Get some customer service education. This company is a total joke!

• Review fromJonathan S

  Date: 07/08/2025

  1 star
  This company has been calling me for months, I opt out of texts, they still call. Its like thats the sales model, call and terrorize until people give up and use you.PLEASE LEAVE ME ALONE

• Review fromDenver H

  Date: 06/27/2025

  1 star
  I asked for a quote back in February and they have relentlessly spam called me ever since. I've informed the **** that im not looking for a mortgage multiple times and I've asked the ** to put me on a no call list twice in the last week.Their rates are not worth this hassle and harassment.

• Review fromGregory R

  Date: 04/25/2025

  1 star
  Do not use this company. They promise a lot but have made getting a HELOC h*** **************** is not existent. Underwritiers have asked for so many document that were impossible to provide. I eventually fired them as it was impossible to get past the finish line. DO NOT DO Business with these guys!

• Review fromBarbara H

  Date: 03/15/2025

  1 star
  Don't go with this mortgage company. I lost out on my appraisal fee of $750 when the lender told me from the beginning that if my loan did not get approved in the end that my appraisal fee would be refunded to me. After submitting all the necessary documents to the lender, they emailed me about 3 days before loan was supposed to have closed to tell me that my loan wasn't approved after all. This not only wasted my time, I'm out $750 which I need back. I told the lender that I did not misunderstand what was told me in the beginning about the appraisal fee. If they do a lot of miscommunication to potential customers, it's no wonder I see they have numerous complaints about this mortgage company. I DO NOT recommend this company for any type of loans.

• Review fromPatrick F

  Date: 12/20/2024

  1 star
  Definately would not recommend this company. What a waste of time. We make over 500k a year. The upoads/loan get stuck on apple card with $175.00, that not derogotory, on a card with 40k credit limit. We get stuck speaking to some people in ***** for hours. finally resolved there was no balance owed. Meanwhile we get an email that if we want to lock in the rate it will cost $100 per day until loan closes. Utter non sense, especially since rates went down yesterday a quater point. They are incapable of reading a tax return other than a 1040ez form. All I can say is don't waste your time.

• Review fromAmir E

  Date: 10/29/2024

  1 star
  I chose Better Mortgage because they had the lowest interest rates when I looked at the list on NerdWallet. I would not choose Better again after my experience working with them. My loan consultant that I worked with was mostly responsive and easy to talk to. Unfortunately the loan coordinator who the loan was handed off to to complete the processing seemed to be incompetent. The coordinator barely returned any of my calls or emails, which can cause terrible anxiety when you're getting close to the closing date and there is radio silence on the other end. So, here's my review:Pros:- Self directed since you are responsible for uploading all your documents to the website - Easy web interface to use to complete tasks Cons:- Seemingly mundane tasks, such as picking your signing date and location can block important things like releasing preliminary closing documents to the title company. I got stuck in a catch-22 where the title company was saying they needed the closing docs in order to assign me a signing date/time/location.- Coordinator isn't proactive in calling you when there are tasks that are blocking important things (like the one mentioned above). So, your loan can sit idle and you won't even know.- Tasks are sometimes rigid where I had a lot of back/forth between my home insurance provider and Better because no one on Better's side would pick up a phone and talk to the home insurance **** A task was sent back to me because they wanted proof of insurance where the home insurance provider says that they usually issue the policy close to closing.- "Rate lock" is just that -- in parentheses. I had my rate changed twice on me. Initially I was told I shouldn't have gotten the rate that I locked as it was too high. Then after being moved into a lower rate I was told that there were too many credits being given to me. Finally, I was moved into another yet lower rate and was told this was required due to regulations, etc. In the end a VP had to step in to help.

• Review fromArnold V

  Date: 10/22/2024

  1 star
  Complete Chaos...steer clear! don't say you havent been warned. They preapproved me in minutes then, the trouble came. they gave me the runaround from the start, I went forward with the sale based on the pre-approval and headed to closing. just when i thought it was a done deal, they "restructured" my loan 3x (yes, while in closing). I get the feeling that they knew exactly how much I had to put down and were going for more, their first attempt was to get 10k more down and when that didnt work, they said 5k more (my initial down was 20k). My real estate agent even commented on how strange this all went down. Finally, after they ultimately denied me, (at my request) I salvaged my earnest money and rushed to try to get financed with another company (still in closing with 2 extensions). I found an amazing local company to help me out and life is good again. I wish i had read these reviews BEFORE dealing with Better.com PLEASE PLEASE PLEASE save yourself from doing business with them....you will thank me later. I wish i could give less than one star!

• Review fromDean R

  Date: 09/19/2024

  1 star
  They have poor communication with its customers and with each other. They asked for the same documents over and over again. Two month long ordeal with them.

• Review fromChelsey G

  Date: 08/23/2024

  1 star
  PREDATORY LENDING, BEWARE!!We just closed on a HELOC through Better Mortgage and had a truly awful experience. Initial communication was great as we were shopping lenders, including being promised a fast close. As soon as we committed to Better Mortgage that quickly changed. Our negative experiences included no communication from our lending officer and constant delays due to issues and mistakes we only found out about via text message or our initiating contact with the company upon things not progressing. Sometimes our communication was never responded to; sometimes our "processing expert" responded to us by stating it would likely be faster for us to investigate unanticipated delays ourselves. Little mistakes included being repeatedly asked for information already provided. Bigger mistakes included the wrong house being appraised, a situation we were told could increase the points we were initially quoted and also pushed our timeline outside of our initial interest lock. Better Mortgage also transferred $600 too much into escrow, yet another "mistake" we had to discover on our own that resulted in our funds sitting in escrow for three business days. There was no excuse for the mistake taking three days to be resolved, especially with Better Mortgage using its own escrow company for closing. And like other mistakes made along the way, not once did our loan officer or anyone from the company call us to check in, give any update, or apologize! We feel Better Mortgage is engaging in predatory lending practices to hook people into working with them through misleading advertisement of fast closing, delaying the underwriting process in order to secure more fees, and then holding onto escrow funds for as long as possible to accrue interest.