Reviews

This profile includes reviews for Talkspace's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Talkspace

  2578 Broadway # 607 New York, NY 10025-5642

  
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  Talkspace

  254 W 54th St Fl 13 New York, NY 10019-5516

  

Review Details

• Review fromBelinda G B

  Date: 06/12/2023

  1 star
  This is an awful setup under the name of Mental Health.. This "assistance" will only add debt & billing to any issues you may be looking for help with. Looking to assist anyone in a Mental health crisis, DO NOT Refer !!! *** Initial call was made 6/*, 1st available appointment 6/**. Cost is ***** per session, so the credit card gets hit on 6/* for ******!! No services have been provided (on what planet do you pay for sessions in advance). The next billing scheduled was for ******, again nothing had been provided.. This is abuse of Mental Illness, *** has been notified This does not rate 1 star, but review will not be posted without.

  Talkspace

  Date: 06/14/2023

  Hi There, 

  
  

  I understand how frustrating it is when you are charged unexpectedly, and I want to thank you for taking the time to leave us this review. I would be more than happy to look into this issue for you however I am not finding a ticket in our support system where you reached out. Can you please email us at *********************************** using the email address you signed up with.

  
  

  Sincerely,
  
  Talkspace Escalation Support

  
  
  

• Review fromSuzannah Y

  Date: 06/09/2023

  1 star
  The prey on people needing help. Their charges and insurance is not clear. They make it look like you will get free unlimited sessions and then you get hit with the charges. Their customer service is backed up. They won't refund. They won't acknowledge that their tactics are misleading and someone needs to be done about this!

  Talkspace

  Date: 06/13/2023

  Hello,

  Thank you for providing this feedback.

  We understand your frustration with this matter and sincerely apologize for the delay in getting a resolution. It is not the customer experience we strive for.
  After researching, I do see that a member of our billing team was able to provide you with the information you requested.

  Again, I am so sorry for any confusion throughout this process and truly appreciate your patience as we worked to resolve your issue. Please let us know if there is anything else that we can help you with.

  Sincerely,
  Talkspace Escalation Support
  
  

  Suzannah Y

  Date: 06/13/2023

  They did not provide a good resolution and did not refund me for the misleading information they provided. I would have used my *** and had free visits if they did not tell me my insurance would cover with unlimited visits. I even had an introduction visit with a therapist who told me the same thing! This is a horrible way to operate by giving false information and charging people for services they could have had for free.

• Review fromAirIN H

  Date: 06/07/2023

  1 star
  Dont waste your *** benefits on TalkSpace. I asked repeatedly to not be matched to a religious/spiritual/higher power based therapist. Yet, that was all support matched me to.Honestly, if a mental health company cant FULLY understand how traumatizing religion can be for some people (6 years of *************** for me) then Im wondering what they are even doing pretending to help people?Please hire therapists with a better understanding of what unconditional positive regard actually is.

  Talkspace

  Date: 06/14/2023

  Hi,

  Thanks for reaching out to Talkspace Escalation Support.

  We have looked into the account found that the issue has been addressed and resolved directly by the Talkspace Customer Support team and the client.

  We apologize for the inconvenience. Please let us know if there is anything else that we can help you with.

  Sincerely,
  Talkspace Escalation Support
  

  
  

• Review fromKimberly C

  Date: 04/28/2023

  1 star
  If I could give 0 stars I would. This site fraudulently charged me a cancelation fee for an appointment I attended with the Psychiatrist, went through the whole session and even had session notes. They charged me **************************************************************** behind on my bills, which can be devastating in this economy. They refused to give me responses in a timely manner and believe that only having an email address as their only means of contacting customer services is efficient. They wrongfully stole money from me and I will not be silenced. I will be getting my money back one way or another, but I will NEVER give this company my business again and will make sure EVERYONE knows what kind of company they are dealing with before they sign up for Talkspace services.

  Talkspace

  Date: 05/18/2023

  Hi there,

  
  

  I understand how frustrating it is when you are billed unexpectedly, and I was more than happy to take a look at this problem for you. It looks like you reached out to us on 04/**/2023 in regards to a no show fee that was charged for $175. It looks like one of our teammates reached out to you on 04/**/2023 and refunded that charge back to you. 

  
  

  I understand how frustrating it is that you cannot give us a call or chat with us live at this time, and I appreciate that feedback. I am going to pass that feedback along to the proper team to ensure that we investigate alternative options to receive support.

• Review fromDenise M

  Date: 04/20/2023

  1 star
  Date of transaction:4/** Amount paid: $125. I ended up having an issue with my connection and no notification was sent to me from the cite with the exception of an email that I had no access to. I immediately emailed the support team explaining the situation after the missed appointment and received No response from business Promised that I would pay $0 for therapy sessions because they took my insurance.Even if I did miss the appointment Ive contacted the company multiple times and no one has gotten back to me super unprofessional and i see why they have horrible reviews. This company is terrible doesnt care to provide good client experience and I need someone to get back to me they are ridiculously overpriced and my insurance covers them. Scam artists at best

  Talkspace

  Date: 05/18/2023

  Hi There, 

  
  

  I understand how frustrating it is when you are charged unexpectedly, and I want to thank you for taking the time to leave ** this review. I would be more than happy to look into this issue for you however I am not finding a ticket in our support system where you reached out. Can you please email us at *********************************** using the email address you signed up with. 

• Review fromVanessa M

  Date: 04/19/2023

  1 star
  I was scammed by Talkspace. The therapist told me my copay was $0 and my insurance would cover 100% of my sessions. I was skeptical but went along with it. The app also showed $0 for sessions and I was pleasantly surprised. Nowhere it said I would need to pay more unless I didn't show up or failed to cancel 24 hours ahead. Also, the app asked for all my insurance information upfront even before I met my therapist. A month later I was billed for the two sessions I'd had. I simply received an email from talk space saying my card would charged $250 and it sure did charge me on that same day! Thankfully I hadn't scheduled the next appointment due to availability but now that I know it's a scam, I will not return. Hoping others don't get scammed, too.

  Talkspace

  Date: 06/14/2023

  Hello,

  Thank you for providing this feedback. We understand your frustration with this matter and sincerely apologize for the delay in getting a resolution. It is not the customer experience we strive for.

  After researching, I do see that a member of our billing team was able to provide you with the information you requested.

  Again, I am so sorry for any confusion throughout this process and truly appreciate your patience as we worked to resolve your issue.

  We apologize for the inconvenience. Please let us know if there is anything else that we can help you with.

  Sincerely,
  Talkspace Escalation Support
  
  

• Review fromLuke A

  Date: 04/18/2023

  1 star
  Horrible customer service. Overpriced with extremely inexperienced counselors. They make it incredibly difficult to try to cancel or delete your service. Cannot believe this company is still in business.

  Talkspace

  Date: 06/14/2023

  Hi there, 

  
  

  I apologize for the delay in responding, I want to let you know that I understand how frustrating your experience with Talkspace was. I want to assure you that we are actively taking actions to try to improve the customer service experience that people are having.

  
  

  I know that our customer service team was struggling previously, however we are constantly working to improve our response time, and help as many of our clients as quickly as possible. If you still have not had your request looked into, I would love to assist you further.

  
  

  Please email me at ***********************************************

  
  
  

• Review fromHope E

  Date: 04/13/2023

  1 star
  If you are seriously considering doing business with Talkspace, do yourself a favor and read this and the other feedback that others have left. The negative commens about Talkspace's customer service are, based on my own experience, absolutely true. Talkspace's customer service is probably the worst that I have ever encountered. Due to an administrative error, Talkspace charged my credit card for 2 therapy sessions, that should have gone thru my insurance (and would have been paid 100%). Now, they refuse to correct the billing. They ignore my emails. What's more, they refuse to speak with me about it. It's practically impossible to reach anyone at customer service (live) at the company. There is no real-time support. As a consequence, I've had to file a dispute with my credit card company. I've also had to discontinue my therapy with Talkspace. I would recommend that anyone needing such services look elsewhere.

  Talkspace

  Date: 05/18/2023

  Hi there, 

  
  

  I understand how frustrating it is when you are dealing with billing issues and I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to get everything refunded out and corrected for you. Please let me know if this is not the case by reaching out to us at ***********************************

• Review fromCharlene B

  Date: 03/26/2023

  1 star
  Predatory and misleading billing practices. They received my insurance information when I applied for services and said it covered everything with no co-pay. I participated in 2 sessions 2 weeks apart, and immediately after the 2nd session, Talkspace said insurance didn't cover anything and charged my credit card $250. Why did they initially say insurance covered everything? Why didn't they run insurance after the first session -- because then I never would have signed up for a second session? It seems the initial cost of services was intentionally misleading.

  Talkspace

  Date: 06/13/2023

  Hello,

  Thank you for providing this feedback. We understand your frustration with this matter and sincerely apologize for the delay in getting a resolution. It is not the customer experience we strive for.

  After researching, I do see that a member of our billing team was able to provide you with the information you requested.

  Again, I am so sorry for any confusion throughout this process and truly appreciate your patience as we worked to resolve your issue.

  We apologize for the inconvenience. Please let us know if there is anything else that we can help you with.

  Sincerely,
  Talkspace Escalation Support
  
  

• Review fromShannon D

  Date: 03/22/2023

  1 star
  One of the worst business experiences I've ever had. I tried for 8 weeks to get their useless support team to give me an itemized copy of my superbill for submission to ***. I would get an email response asking for dates, I'd provide this same information over and over and get told it was being sent to "billing" and then never hear anything. One of their support reps was very rude to me and said "stop putting in tickets, it's not helping you!!" As of today, I have 5 tickets submitted and no resolution. The fact they cannot complete a task as simple as providing a superbill of what you paid out of pocket, even though they advertise they do this is misleading behavior. The quality of care was garbage, I had one therapist who never spoke during our session except at the end where her sage advice to me was to go post a *** ***. Another therapist didn't bother to show up and then was rude to me when I messaged her about it. Switching providers is a joke, I requested a female therapist and kept being continually matched to a male provider. Or you'd be matched with someone after you requested video meetings and be told, "oh sorry, it's the app, I only do text therapy." The ** on the site is terrible you are forced to review providers you aren't even able to see due to scheduling challenges. I had one woman tell me she only sees clients at 7 am or 8 pm. Overall a crappy experience. The providers often bemoan the poor site experience, never a good sign when your assigned provider is complaining about the app you are using.

  Talkspace

  Date: 05/31/2023

  Hello,

  
  

  Thank you for providing this feedback. We understand your frustration with this matter and sincerely apologize for the delay in getting a resolution. It is not the customer experience we strive for.

  
  

  After researching, I do see that a member of our billing team was able to provide you with the information you requested.

  
  

  Again, I am so sorry for any confusion throughout this process and truly appreciate your patience as we worked to resolve your issue.

  
  

  Please feel free to contact us at ********************* if you need help with anything else.