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          Find a Location

          Talkspace has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Talkspace

              2578 Broadway # 607 New York, NY 10025-5642

              BBB Accredited Business

            • Talkspace

              254 W 54th St Fl 13 New York, NY 10019-5516

              BBB Accredited Business

            Business ProfileTalkspace

            Mental Health Services
            Multi Location Business
            BBB accredited business

            Contact Information

            2578 Broadway # 607

            New York, NY 10025-5642

            Visit Website
            (516) 847-5432

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            Customer Reviews

            1.1/5

            Average of 101 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            455 complaints closed in last 3 years

            86 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB

            Accredited Since: 7/6/2017

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Talkspace is a mental health company providing access to a network of licensed providers through web and mobile platforms.

            Business Details

            This is a multi-location business.

            Find a Location

            Talkspace has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Talkspace

                2578 Broadway # 607 New York, NY 10025-5642

                BBB Accredited Business

              • Talkspace

                254 W 54th St Fl 13 New York, NY 10019-5516

                BBB Accredited Business
              Location of This Business
              2578 Broadway # 607, New York, NY 10025-5642
              BBB File Opened:
              9/25/2014
              Years in Business:
              12
              Business Started:
              1/1/2012
              Business Incorporated:
              2/27/2014
              Accredited Since:
              7/6/2017
              Type of Entity:
              Corporation
              Alternate Business Name
              • Groop Internet Platform, Inc.
              • TalkSpace Office
              Read More Business Details and See Alerts

              Customer Complaints

              455 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/26/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I have an automatic renewal with Talkspace that Ive attempted to stop since March of 2023. I have not had one therapy session since that time period and my cc has been billed every quarter since. Last quarter Q3 ************************************************************************************************************ December 2023. No sessions, no contact with therapist, only reoccurring charges to my cc. Need help.
              Read More
              Read 454 More Complaints

              Customer Reviews

              101 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Autum K

              04/19/2024

              Talkspace has been an absolute NIGHTMARE. My therapist was wonderful. Their "billing" department, and supervisors on the other hand? Awful. I have been double charged for every session (If your Insurance doesn't automatically pay at time of service they charge your card on file). I would be OK with this, if their reimbursements were timely. They are NOT and they make you, the client, do all the leg work. That's right, the company is too cheap to hire enough employees, so instead of employees who can look at your account and see that ********************** has been paid by your Insurance, YOU the client, are responsible for providing proof of payment to Talkspace. Even after providing them with that proof, I have had to fight tooth and nail to get MY money back. Needless to say I canceled and won't be back.
              Read 100 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

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