Reviews

This profile includes reviews for Talkspace's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Talkspace has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Talkspace

  2578 Broadway # 607 New York, NY 10025-5642

  
• 

  Talkspace

  254 W 54th St Fl 13 New York, NY 10019-5516

  

Review Details

• Review fromTamara M

  Date: 09/02/2025

  5 stars
  I had a provider end my session after a brief chat interaction, which was one of the session types offered. The provider indicated he only wanted to do the video sessions, so I said it would be good to indicate it somewhere, since I had initiated a different session type and would be charged. He canceled as my provider without any other reply. I messaged support and they explained I would not be charged, since the provider canceled without completing the session. I appreciated this reasonable outcome.

• Review fromJoshua J

  Date: 08/14/2025

  2 stars
  They need to make a pop-up that shows your insurance wasn't accepted. I went through the process thinking it was fine until I was charged the whole amount. It eventually was refunded, but the process of filing a claim and trying to get someone on the phone was terrible. Invest in your company and hire actual people to help; you're a company for mental health. Start putting people before profit, and profit will come.

• Review fromMichael M

  Date: 08/01/2025

  1 star
  I cannot more strongly recommend against using this platform. They are the most unethical company I have ever partnered with. I can tell you as a former therapist on this platform they only care about your money.

• Review fromMatthew R

  Date: 07/07/2025

  1 star
  Impossible to contact anyone. They will make you wait MONTHS to get a copy of your records.

  Talkspace

  Date: 07/10/2025

  Hi,

  Thank you for sharing your feedback. Were very sorry to hear about your experience and the delay in receiving your records. We understand how important timely access to documentation is and sincerely apologize for any inconvenience this has caused.

  At Talkspace, we take these concerns seriously and are actively working to improve the efficiency of our support and medical records request process. While certain privacy and verification steps are required, we recognize that delays should not compromise your care or access to information.
  

  Were unable to discuss account-specific details publicly, but we encourage you to reach out to our support team at *********************************************** so we can look into your case directly and work toward a resolution.
  

   

• Review fromChristine T

  Date: 07/02/2025

  1 star
  According to talkspace, my account was closed back in January 2025, but they keep taking a large sums of money from my bank account every month. I've complained to them, but it keeps happening. I don't know how to stop this. Any help?

  Talkspace

  Date: 07/10/2025

  Hi,

  Thank you for bringing this to our attention. We understand how concerning unexpected charges can be and sincerely apologize for the frustration this situation has caused.
  

  Weve looked into the account and can confirm that this matter is currently being addressed directly by the Talkspace Customer Support team in communication with the client. We are committed to resolving this as quickly as possible and ensuring any billing issues are corrected.
  

  If you need further assistance or have additional questions, we encourage you to reach out to us at *********************************************** so we can support you directly.

• Review fromJoanna K

  Date: 05/22/2025

  1 star
  I gave them two tries, and on both occasions, many months apart with different therapists, I had the same experience: they both rescheduled on me right before my appointment. This is exceptionally disheartening to be ditched after youve completed their forms and described the state youre in. I was going to them while my usual therapist was on vacation in the wake of my fathers death; thankfully they arent my only resource. I feel terrible for people that have no other choice.

• Review fromBrett S

  Date: 05/06/2025

  1 star
  My fiance was trying to find a therapist, got charged 300$ and can only cancel the appointment without reimbursement. She tried to call to speak to someone and there is no-one to talk to. They claim to be 5 stars on their website. Its comical there is nothing but 1 stars on BBB.

• Review fromAnuel P

  Date: 04/21/2025

  1 star
  As others have noted in these reviews, their charges are ridiculous and it is hard to get ahold of anyone to find support. Take note that the copay is not the same as the cost share to them so even though it says $0, it doesn't mean $0 and you can still be charged by them. I was covered by ******* and left Active Duty so I paid out of pocket for a month and was able to regain Tricare as a Veteran. Once I regained Tricare, I was able to receive a partial refund for the rest of the out of pocket month. Now, a month later I receive an email from them stating that I owed them because my insurance didn't cover fully for the month I started? Ok fine I was already charged so it doesn't exactly matter but why do I have to call 3 different numbers and put in 2 support tickets just to get an answer as to why I was charged at all? The customer service is deplorable and there are so many technical issues that it will give you another reason to seek therapy. Ended up canceling my membership. Its a shame because my provider was great and I felt good being able to talk things out but its just so much going on with the Talkspace service themselves that I couldn't do it anymore. Poor customer service really ended it for me.

• Review fromBrittany R

  Date: 03/14/2025

  1 star
  Yesterday I was charged $112.December 11 2024 I signed up and my insurance paid for sessions making my copay 27$. I only went to 3 sessions. But months after signing up I get charged over $100? No card is on file on the app and nowhere on the app does it show recent billing activity. They need to have a customer service person to answer the phone and not wait days to figure out if this was a fraudulent charge. Also they need to stop putting the 516 number on the transaction contact because you cant even contact them on that. Just beware of what you can potentially be charged. I mean therapy sessions and the app to use for therapy is great and only paying 27$ was awesome, but something has to change with the contact and having a transaction page provided.

  Talkspace

  Date: 04/15/2025

  Hi there, 
  
  I understand how frustrating it is when you are dealing with billing issues and I am happy to look into these issues for you. I have reviewed your account and it appears that we were able to explain your billing concerns. 
  
  Please let me know if this is not the case by reaching out to us at *************************************************************.
  
  Your feedback is being forwarded to other teams at our department in order to try to improve the experience of other clients going forward.
  
  
  

• Review fromBridgett H

  Date: 01/27/2025

  5 stars
  Talkspace is wonderful! I'm very grateful for my therapy sessions, support, and the customer service I've received this provider.

  Talkspace

  Date: 02/14/2025

  Hi there,
  

  Thank you so much for your kind words! Were delighted to hear that you've had a positive experience with your therapy sessions and customer service.. Your feedback means a lot to us, and we're grateful to be part of your journey.
  

  Best,
  Talkspace Escalations Support