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Average of 150 Customer Reviews
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Review fromCedric K
Date: 11/07/2024
5 starsOvercame hardship now I'm back and they've gotten better in due time. Thanks ****** ***** for your assistance ????
Deferit, Inc.
Date: 11/08/2024
Hi ******! We're so glad to hear that you've overcome your hardship, are back on track, and that Deferit has been able to support you along the way. It's great to know that our Customer Heroes, like ****** *****, could help ensure everything was taken care of to your satisfaction. Anytime you have questions or need assistance, please feel free to reach outwe're always here for you throughout your financial journey!Review fromAntoinette K
Date: 10/29/2024
4 starsI didnt use the app at all, so I dont have an opinion on the app or its service. My review is strictly about the customer service. **************** **** he did no beating around ****. Did exactly what was asked of and got the job doneetyDeferit, Inc.
Date: 10/30/2024
Hi **********,
Thank you for bringing this to our attention. We value your feedback as this helps us better our service.
While we're glad that one of our Customer Heroes was able to support you efficiently, we want to ensure youre fully equipped with what you need, and we've sent you an email with more of the details.
Thank you for your patience and understanding. If you have any questions or need further assistance, please don't hesitate to reply to our emailwe're eager to support you every step of the way and learn more about your Deferit experience!Review fromKarli C
Date: 10/29/2024
1 starI didn't want to have to do this, but I have had no resolution to any of my problems. I needed help making my first payment for a ****** so they put me on a payment plan--- a payment plan for EVERY single bill I had on the app!! ---until 2026!!! I only needed help with ONE bill, in which I had already paid off because I was going to be uploading a new one! No one told me that every bill on my app would go into a payment plan as well! Now I am screwed with my future payments and unable to upload a new bill until all is paid off!!! My account is locked! They also found me savings with my Internet bill that I didn't even ask for!! Now I have to pay them half!Deferit, Inc.
Date: 10/31/2024
Hi *****,
Thank you for bringing this to our attention. We understand how important flexible payment options are, and we sincerely apologize for any confusion and inconvenience.
We've sent you an email with the complete details to ensure that everything gets sorted out to your satisfaction.
Thank you for your patience and understanding throughout this process. If you have any questions or need further assistance, please dont hesitate to reply to our emailwere here to support you every step of the way!Review fromChinquetta B
Date: 10/29/2024
1 starI just started a membership. Was charged ***** to start, then the only lent me ****** so I wanted to cancel because it was not enough to cover my bill of ****** they emailed me back stating not to cancel. Then told me if I pay *************************** 4 payments. By this time I could have paid for the bill but they had took most of my money in fees. Not to mention my bill was processed late my internet and cable service is interrupted and more fees are piling on and I have yet to hear a response about my account.Deferit, Inc.
Date: 11/01/2024
Hi Chinquetta,
Thank you for bringing this to our attention. We understand how important timely bill payments and flexible budgeting options are, and we sincerely apologize for any confusion or inconvenience.
We are pleased to confirm that we have successfully paid your $286.12 bill, and we have sent you an email with the complete details.
Thank you for your patience and understanding. If you have any questions or need further assistance, please dont hesitate to reply to our emailwere committed to supporting you to your satisfaction and learning more about improving your Deferit experience!Review fromShapana T
Date: 10/28/2024
1 starThis was my first time using Deferit. I had a bill that needed to be paid via ACH to post to my account right away. The payment method they used was a check and now my water has been disconnected. The manager was willing to work with me if someone spoke with her but they never responded to her. I have sent several emails to see if payment method could be changed. Please beware.Deferit, Inc.
Date: 10/29/2024
Hi Shapana,
Thank you for bringing this to our attention. We understand how important timely bill payments are, and we sincerely apologize for any confusion and inconvenience this may have caused.
Upon checking, we found that we encountered an error while trying to process your bill via ACH. Due to this, we see to it that we acquire your approval before opting for a check payment. As we have received your go-ahead, we promptly sent out the check and have emailed you the complete details for you and your ******** reference.
We truly value your patience and understanding throughout this process. If you have any further questions or need additional assistance, please dont hesitate to reply to our emailwere here to support you every step of the way!Review fromShanice H
Date: 10/24/2024
5 starsGreat company for when youre trying to catch up on bills, make arrangements and need the extra financial help and flexibility. The customer service is superb!Deferit, Inc.
Date: 10/28/2024
Hi *******! Were so glad to hear that Deferit, along with our Customer Heroes' dedication to support, has provided the flexibility and assistance you need to stay on track with your bills. If you have any questions or need further assistance, please dont hesitate to reach outwe're committed to supporting you throughout your financial journey!Review fromChinara G
Date: 10/23/2024
5 starsGreat customer service. And great products. I like this app.Deferit, Inc.
Date: 10/24/2024
Hi Chinara! We're so glad to hear that Deferit works out well for you, especially with our Customer Heroes' support. Anytime you need help, we're here for you! Thanks again for your support!Review fromChristina R
Date: 10/23/2024
3 starsMy only downfall is how long it takes for them to reply when you contact support.And the fact that they can't change where your deposit goes back to otherwise, they are great.But i definitely will use them in the futureDeferit, Inc.
Date: 10/24/2024
Hi *********,
We sincerely appreciate your feedback. Thank you for bringing this to our attention; we appreciate the opportunity to make things right.
At Deferit, our Customer Heroes are committed to our timely responses.
In line with our Refundable Deposit, our system will only allow us to refund to the original card used. In cases where the original card payment has been deactivated, we can simply furnish you a receipt of the deposit's refund that you may present to your current financial institution for crediting.
Thank you for your patience and understanding. If you have any questions or need further assistance, please don't hesitate to reply to our emailwe're eager to support you every step of the way and learn more on how we can improve your Deferit experience! Thanks again for your continued support!Review fromCasi S
Date: 10/22/2024
5 stars"I can't recommend Deferit enough! They went above and beyond to help me, and their customer service was top-notch—quick to respond and incredibly helpful. They even assisted me in improving my credit, which I truly appreciate. The entire process was smooth, and their team made sure I was well taken care of at every step. If you're looking for a reliable service with amazing customer support, Deferit is the best!Deferit, Inc.
Date: 02/05/2025
Thank you so much for sharing your seamless experience with us, Casi! At Deferit, our Customer Heroes are dedicated to supporting you to your satisfaction and we're glad to hear that you find our services reliable. Anytime you need assistance, we're always here to help!Review fromTarra A
Date: 10/14/2024
5 starsI was having issues with my account. They worked hard until they got the issue resolved. I will be using Deferit to pay a bill in the near future.Deferit, Inc.
Date: 10/16/2024
Hi Tarra! Thanks so much for sharing your Deferit experience with us! We're glad to hear that our Customer Heroes were able to sort your account out. Anytime you have questions or need assistance, please don't hesitate to let us know—we're here to help!
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