Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have the subscription rigged where theres no way on their website to cancel membership or remove my debit card and I dont want to be charged for something I dont feel is legitimate.

  Business Response

  Date: 10/15/2025

  Hi ******,
  
  Thank you for reaching out and sharing your feedback. We're pleased to confirm that your account and membership have been successfully canceled as requested.
  
  If you have any other questions or require further assistance, please dont hesitate to reach outwere happy to help.
  

• Initial Complaint

  Date:10/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Deferit for unauthorized billing and continued charges to my account despite my decision not to use their services. I did not wish to use Deferits services and made that clear. However, Deferit continued to charge me subscription fees for July and October, which I never agreed to or authorized. These charges caused my account to go negative by $30. I did not request any bill payment services, and no valid reason was provided for why the billing continued after I had stopped using or intending to use the account.

  Business Response

  Date: 10/20/2025

  Hi ******
  
  Thank you for reaching out and for providing the attached screenshot showing the Deferit line item on your account. We appreciate you taking the time to share that information, as it helps us conduct a thorough review.
  
  Upon examining our records, we confirm that both of your previous Deferit accountsregistered under ******************* and ************************** deactivated at your request in May 2024. Since that time, no subscription fees or charges have been processed on either account.
  
  Based on this review, it appears that the charges reflected in your attachment may be associated with a different Deferit account registered under another email address. To assist you further, could you please confirm whether you may have used any other email address between July 2025 and October 2025 to access or sign in to Deferit? Once we receive this information, we will promptly investigate and provide a detailed update.
  
  We appreciate your cooperation and understanding as we work to ensure this matter is fully resolved.

  Customer Answer

  Date: 10/23/2025

  It was a while ago but I stop using the account and I cant find which email I used in regards 
  

• Initial Complaint

  Date:10/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was flagged for a high security risk and this is not allowing me to make the payments that are due. I reached out to them several times and finally received a response from someone named ***** who assured me that if I sent over photos that would appropriately identify me she would fix my account, unlock it and allow me to continue to make my payments on time which I have been doing. I have been emailing every day for the past week and a half, and I am receiving notifications of late payments however I am not able to make them because my account is locked. This company is infuriating and I can see that someone else previously went through the same thing with them. I do not understand their lack of response when I am furiously trying to get this resolved so I can make my payment. It is so unfair and I am getting unnerved by receiving all these notices about my late payment. I sincerely hope they dont believe that they are going to charge me any kind of late fees when this is not my fault.

  Business Response

  Date: 10/02/2025

  Hi *******,
  
  Thank you for bringing your concern to our attention and for working with our Customer Heroes directly to resolve this matter. Weve confirmed that your account has now been successfully unlocked, and you should be able to log in and resume making payments or uploading bills without any issues.
  
  We truly appreciate your patience and understanding throughout the process and your continued commitment to staying on top of your payments. If you have any other questions or require further assistance, please dont hesitate to reach outwere always here to help.

  Customer Answer

  Date: 10/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********
  
  
  
   
  
  

• Initial Complaint

  Date:09/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ********* ****** this app that called deferit wrote me saying I owe them but I never used this app or was aware of activity I dont owe them anything because money still 400 and they never paid anything so I am writing complaints I dont want any bill that will hit my credit and mess up anything because this is very unnecessary if I dont even know how to use the app

  Business Response

  Date: 09/29/2025

  Hi **********
  
  Thank you for reaching out and bringing this to our attention. We understand how concerning it can be to see activity you dont recognize, especially when it relates to billing or credit reporting.
  
  We are currently reviewing your account and any related activity in detail to confirm whether charges were incurred and to ensure that all reporting is accurate. Please be assured that we take these matters seriously and are committed to resolving them thoroughly.
  
  We will follow up with you directly via email once our review is complete. In the meantime, we appreciate your patience while we investigate and work to provide clarity.

• Initial Complaint

  Date:09/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were suppose to send a check to my landlord for $700 but for the 2nd month in a row, the check mysteriously got lost in the mail. I have emailed them about 20 times in the last 3 weeks with only 1 reply asking me what I wanted to do. I told them to cancel the check like last time and refund me but I have not heard from them since

  Business Response

  Date: 09/23/2025

  Hi *******,
  
  Thank you for bringing this to our attention; we value the opportunity to make things right.
  
  We've replied directly via email confirming the cancellation of the check and issuance of the refund. This includes the banking timeframe for the funds to reflect to your account, and an important reminder to let your ****** know not to encash the check should they receive it to avoid being charged the *** fee.
  
  Your patience and understanding are appreciated. If you have any other questions or concerns, please don't hesitate to reach out to us directlywe're here to support you every step of the way.

• Initial Complaint

  Date:09/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for deferit I was preapproved provided my utility bill that I would like paid which is scheduled for disconnection Friday ! I was told they couldnt verify my identity after I submitted my license for verification ! Paid a $14.99 membership fee which they deducted from my account yet I have a notification on my account that its not yet active ! I sent several emails no response

  Business Response

  Date: 09/18/2025

  Hi **********
  
  Thank you for bringing your concern to our attention.
  
  We're replied to your email with the information needed for us to be able to proceed with paying your bill. At your earliest convenience, please don't hesitate to confirm the required detail directly.
  
  Your patience and understanding are appreciated. We're here to help.

  Customer Answer

  Date: 09/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I would like my refund for the membership fee I cancelled my account unfortunately  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* ******
  
  
  
  
   
  

  Business Response

  Date: 09/23/2025

  Hi **********
  
  Thank you for your patience.
  
  We've replied via email confirming the successful cancellation of your account per your request, along with the subscription refund. This includes the timeframe for the funds to reflect on your account, depending on your banking institution.
  
  We appreciate your understanding and wish you all the best in your future endeavors. Thanks for being part of Deferit.

• Initial Complaint

  Date:09/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to get my bill paid and they offered me a cash advance virtual card, The card didnt work and they still took $25.99 out of my account for a service that I didnt use. I emailed them several times and have not received a response.

  Business Response

  Date: 09/23/2025

  Hi ********
  
  Thank you for bringing this to our attention and for staying in touch with us via email as we work through your concern. Our records show that the two installments were processed successfully and that the virtual card was approved for the purchase amount. We have shared with you the next steps to help resolve further discrepancy.
  
  Please reply directly to our email so we can resolve this matter promptlywe remain committed to resolving this matter and will continue to guide you until its fully addressed.
  

  Customer Answer

  Date: 09/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I contacted ****** ****** treasurer and they stated they never received a payment I want a full refund did the amount of $50.00 that was taking out of my account. Its going on two weeks no response from them  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  Business Response

  Date: 09/30/2025

  Hi ********
  
  As communicated directly with you via email, we're actively investigating your concern regarding the $48 transaction from your virtual card. The payment was approved on our side, but the merchant has not yet completed the final settlement step, which is required for them to actually receive the funds. If the merchant does not complete this step, the hold will automatically expire, and the funds will be released back to your balance.
  
  We are continuing to investigate this matter further and will follow up with you directly to ensure a clear resolution.
  

• Initial Complaint

  Date:09/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not had any problems but twice this year *** had my account flagged for an high risk banking issue. In April, I emailed and get a response within 1 day. Well recently I emailed about being on high risk alert again and received automatic email stating reply within 1-2 business days before a reply. Well its been a week and still no reply. I have sent 3 emails with no reply but Im getting emails and texts about a past due account but I cant even do anything nor pay due to my account being unlocked.

  Business Response

  Date: 09/11/2025

  Hi *********,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for the delay in our response and understand how important timely access to your account is, especially with upcoming payments, and regret any concern this may have caused.
  
  We have since replied to your email with a secure link to complete a quick ID verification. Once submitted with a valid, clear photo of your identification, our Customer Heroes are ready to reassess and restore your account access without further delay.
  
  We value your patience and want to reassure you that resolving this promptly remains our top priority. Should you have any further questions or concerns, please don't hesitate to reply directly to our emailwe're eager to support you every step of the way.

  Customer Answer

  Date: 09/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* ******
  
  
  
   
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deferit is not operating the way a business should. First off it was stated in the terms that there are no late fees and I searched this many times to get the same answer. However they added $10 to my most recent payment and I requested this additional fee to be removed since they tried to charge the wrong card and it didnt go through. Instead of removing that $10 they added another $8 on top of that. Now they expect me to pay $71 for a $53 installment even thought they already charge an insane monthly subscription fee. It has only been a few days since the due date I set for the payment. Im not sure that this is even legal. If this cannot be resolved I will be cancelling my membership and never using this service again. This is taking away from the positive aspect of having the app. And causing someone a hardship and not being willing to resolve it is a even crazier way to do business. You are better off just paying your bills instead of splitting through Deferit.

  Business Response

  Date: 09/08/2025

  Hello ********,
  
  Thank you for taking the time to share your feedback. We completely understand your concerns and want to assure you that weve addressed your questions in detail through a separate email. As part of our resolution, weve also waived the late fees on your account.
  
  We truly value the chance to support our customers and are committed to making sure you feel heard and assisted. If you ever have more questions or need further help, please dont hesitate to reach out to us directly.

• Initial Complaint

  Date:08/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Deferit **** I do not have contract with this collection agency attempting to collect and report this to my credit report. I did not sign any paperwork with Deferit stating I would owe them any money. Deferit did not provide me with the original contract as requested.

  Business Response

  Date: 09/12/2025

  Hi *******,
  
  Thank you for bringing this matter to our attention. We understand the importance of accurate credit reporting and recognize how concerning it can be when you believe an account has been reported in error.
  
  We are currently conducting a thorough review of your account and the reporting information associated with it. Please be assured that we take these concerns seriously and will follow up with you directly via email once our review is complete.
  
  We appreciate your patience while we complete this process and remain committed to addressing your concerns promptly and thoroughly.