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Business Profile

Financial Technology

Deferit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

Customer Complaints Summary

  • 118 total complaints in the last 3 years.
  • 68 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ***********



     

    Business Response

    Date: 06/10/2025

    Hi ******,

    Thank you for bringing your concern to our attention; we sincerely appreciate the opportunity to make things right.

    We've replied directly via email with the complete details to confirm that the check payment to your utility provider has been sorted out, with the payment being successfully refunded on our end. Weve also provided a detailed explanation of the situation with the subscription and the next steps to ensure your membership reflects the correct plan moving forward.

    We're glad to have been able to address all your concerns to your satisfaction. Should you have any other questions or need further assistance, please don't hesitate to reply directly to our emailwere committed to supporting you every step of the way!

  • Initial Complaint

    Date:05/29/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ****



     

    Business Response

    Date: 05/29/2025

    Hi ******,

    Thank you for bringing this to our attention; we truly appreciate the opportunity to make this right.

    Weve carefully reviewed your case and followed up with you via email with the complete details explaining what occurred and outlining the resolution. Were committed to ensuring your concerns are fully addressed to your satisfaction and that your experience with us moving forward remains a positive one.

    If you have any questions or need further assistance, please dont hesitate to reply directly to our emailwere committed to supporting you every step of the way.

  • Initial Complaint

    Date:05/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They tried to take a payment out for my *********** bill, but my card had been changed through my bank when they sent me an email.I immediately went in and changed the card and also tried to contact them. I sent multiple emails. I was never responded to no one ever reached back to me But they are still sending texting emails saying that my overdue payment needs to be paid well I have updated my card yet. They still have not taken the payment out. I do not want my account to be messed up because of this. My account has been locked as a result of this and I need to be unlocked and I need the bill to be paid and I need help with this issue as soon as possible. No one ever calls me back and I need help.

    Business Response

    Date: 05/27/2025

    Hi ******,

    Thank you for bringing your concern to our attention; we truly appreciate the opportunity to make this right.

    Weve thoroughly reviewed your case and followed up with a detailed email confirming that everything has been fully resolved. Were committed to ensuring a smooth and transparent experience, and weve already provided you with the complete resolution and confirmation.

    Your feedback is invaluable in helping us improve communication and payment transparency. Please rest assured that were always working to provide a smoother, more reliable experience for our customers.

    If theres anything more we can assist you with, please dont hesitate to reply directly to our emailwe're committed to supporting you every step of the way!

  • Initial Complaint

    Date:05/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used deferit to pay my storage bill. I was told that they could mail a check out to my ******. I was assured it would be mailed out promptly and received by my ****** in 10 business days. My ****** has not received the check and there is no tracking information that deferit can provide. Ive been asking for help but always get a short answer. Now, I havent heard anything from them. There phone number just directs you to their website. Their site claims they have chat but they dont. It just takes you to a email submission form. *** already made one payment towards the bill. I have penalty fees because deferit didnt get the bill to the ****** in time. And I still dont know where the check they sent out is and neither do they

    Business Response

    Date: 05/23/2025

    Hi ******,

    Thank you for bringing your concern to our attention; we appreciate the opportunity to make this right.

    Weve thoroughly reviewed your case and have followed up via email confirming that everything has been resolved in line with your preferred outcome.

    We truly appreciate your patience throughout this process and hope this brings the matter to a close to your satisfaction. If you have any questions or need further support, please dont hesitate to reply to our emailwere eager to support you every step of the way.

  • Initial Complaint

    Date:05/14/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an account with ****************** for at least a year. I always paid what was owed. One day my mobile app all of a sudden wouldnt let me log in and started requesting an ID and a bank card which I feel I already did when I opened the account, I had already verified my identity! I feel as though they put in debt on purpose by interrupting the business relationship for no reason.

    Business Response

    Date: 05/14/2025

    Hi *******

    Thank you for bringing your concern to our attention; we appreciate the opportunity to make this right.

    Weve carefully reviewed your case and followed up with a detailed email outlining the resolution and next steps. We hope this provides clarity and reassurance moving forward.

    If you have any questions or need further assistance, please dont hesitate to reply to our emailwere here to help and eager to support you every step of the way.

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** *******



     

    Business Response

    Date: 05/14/2025

    Hi ********,

    Thank you for bringing your concern to our attention; we appreciate the opportunity to make this right.

    Weve carefully reviewed your case and followed up with a detailed email confirming that your expected refund has been fully processed. We understand how important this was to you, and were glad to have resolved the matter promptly.

    We truly appreciate your patience throughout this process. Please know that we're committed to providing timely and responsive support, and were dedicated to ensuring our resolution times meet the standard our customers deserve.

    If theres anything else we can assist you with, please dont hesitate to reply to our emailwe're here to help and support you every step of the way.

  • Initial Complaint

    Date:05/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/05/2025 ************ provided a service that was to help save on bills which was highlighted as an included service in their membership. They had me upload a copy of my most recent ******** internet bill. While they lowered my bill, they claimed to have lowered it by $456 over the next 12 months and that they would be taking a fee of $228 (half the savings). This was not stated anywhere on the bill savings service. And it was quite the surprise getting a $228 bill from them. They split it into $57 increments every two weeks and immediately tried to auto charge my card. I am claiming this is a scam as the customer (myself) was not made aware of their giant fee beforehand. And it actually defeats the purpose of their claim of saving money on bills because in total with the $57 I am paying more for ******** this month than I would be had I not used deferit. I would like this business to take their $228 fee off of my account with them.

    Business Response

    Date: 05/07/2025

    Hi ******,

    Thank you for bringing your concern to our attention; we appreciate the opportunity to get this matter resolved to your satisfaction. Were genuinely sorry to hear about your experience and understand how unexpected charges can be frustrating.

    We've sent you a follow-up via email with a detailed explanation of the feature. This includes options to either move forward with the negotiated savings, flexibly adjust upcoming payments, or cancel the service entirely.

    We truly appreciate your feedback and are actively working to improve how we communicate this feature moving forward. If you have any questions or need further support, please dont hesitate to reply to our emailwere here to help and are committed to making this right.

Deferit, Inc. is NOT a BBB Accredited Business.

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