Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 27th, 2025 I opened an account on ******************* app. Unfortunately I provided my bank information because my intention was to have a bill paid. After discovering that there was no live customer service where I can speak with a human being I immediately changed my mind and sent an email on the 27th stating that I wanted to close my account and that I wanted to refund back because of the fact that there was no customer service available and I did not want to communicate with an AL bot. I received an automated email saying someone should be emailing me in 24 to ************************************************************************************************************************************** order to have the charge refunded back. As of today October 3rd, 2025 I received an email stating that deferit received my banking dispute and that I owed them money for an installment. This has got to be the most scamish, and unprofessional business out there claiming to pay someone's bills. This company has not paid one bill, they have not paid any installments I have not used them for any service at all all they did was take my money and then turn around and say I owe them more money and provided nothing in return. But is claiming that I owe them for an installment even though I never uploaded any bills onto their app for them to actually pay. It is very discerning and disturbing that a company would charge you monthly services that you immediately changed your mind about And don't have any human decency or professionalism to have a live human respond back immediately and address my concerns by refunding me for services that are not going to be used and closing out my account as I requested. I requested a refund on three different emails and no one has bothered to acknowledge any of them this is sad and unprofessional and I want a full refund.

  

  Business Response

  Date: 10/08/2025

  Hi ***,
  
  Thank you for bringing this matter to our attention. Were sorry to hear about your recent experience and appreciate the opportunity to clarify.
  
  Our records show that your account was deactivated and a refund for the $14.99 membership fee was issued on October 2, 2025. However, as a dispute was initiated with your bank on October 3, the refund transaction could not be completed on our end. Once a dispute is filed, the resolution and any refund are managed directly by the financial institution.
  
  We recommend following up with your bank regarding the status of the dispute and refund. Should the dispute be resolved or withdrawn, please reach out to us so we can ensure the matter is closed appropriately.
  
  We regret any inconvenience this situation has caused and appreciate your understanding.

  Customer Answer

  Date: 10/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   It should not have taken a dispute to be filed against you to get your attention just to refund me back. After three ignored emails and waiting several days for a response You led me no other choice but to follow dispute with my bank. Service here is poor and you need to get a customer service number where people can engage with live humans to address any concerns or questions they have instead of substituting people for chat bots. At this juncture the dispute is already in effect with my bank and my bank is doing what is necessary in order to make sure I get my refund back.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** ********
  
  
  
  
   
  

  

  Business Response

  Date: 10/21/2025

  Dear *** ******************************* you for your additional feedback. We understand your concerns regarding your initial experience and appreciate the opportunity to further assist. Our virtual assistant is designed to provide quick answers and route inquiries efficiently, and when you requested further assistance, our Customer Heroes have since followed up directly to help close your account and process your refund request.
  
  As confirmed, a refund for the $14.99 membership fee was processed on October 2, 2025. Under normal circumstances, refunds issued on our end are typically reflected within 23 business days, depending on each banks processing timelines. However, as a dispute was filed with your bank, the refund transaction could not be finalized through our system. At this point, the refund and resolution process will continue directly through your financial institution.
  
  We regret any frustration this situation may have caused and appreciate your feedback, which helps us further enhance both our customer service and support experience.
  

• Initial Complaint

  Date:10/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was flagged for a high security risk and this is not allowing me to make the payments that are due. I reached out to them several times and finally received a response from someone named ***** who assured me that if I sent over photos that would appropriately identify me she would fix my account, unlock it and allow me to continue to make my payments on time which I have been doing. I have been emailing every day for the past week and a half, and I am receiving notifications of late payments however I am not able to make them because my account is locked. This company is infuriating and I can see that someone else previously went through the same thing with them. I do not understand their lack of response when I am furiously trying to get this resolved so I can make my payment. It is so unfair and I am getting unnerved by receiving all these notices about my late payment. I sincerely hope they dont believe that they are going to charge me any kind of late fees when this is not my fault.

  

  Business Response

  Date: 10/02/2025

  Hi *******,
  
  Thank you for bringing your concern to our attention and for working with our Customer Heroes directly to resolve this matter. Weve confirmed that your account has now been successfully unlocked, and you should be able to log in and resume making payments or uploading bills without any issues.
  
  We truly appreciate your patience and understanding throughout the process and your continued commitment to staying on top of your payments. If you have any other questions or require further assistance, please dont hesitate to reach outwere always here to help.

  Customer Answer

  Date: 10/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ********
  
  
  
   
  
  

• Initial Complaint

  Date:09/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ********* ****** this app that called deferit wrote me saying I owe them but I never used this app or was aware of activity I dont owe them anything because money still 400 and they never paid anything so I am writing complaints I dont want any bill that will hit my credit and mess up anything because this is very unnecessary if I dont even know how to use the app

  

  Business Response

  Date: 09/29/2025

  Hi **********
  
  Thank you for reaching out and bringing this to our attention. We understand how concerning it can be to see activity you dont recognize, especially when it relates to billing or credit reporting.
  
  We are currently reviewing your account and any related activity in detail to confirm whether charges were incurred and to ensure that all reporting is accurate. Please be assured that we take these matters seriously and are committed to resolving them thoroughly.
  
  We will follow up with you directly via email once our review is complete. In the meantime, we appreciate your patience while we investigate and work to provide clarity.

• Initial Complaint

  Date:09/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were suppose to send a check to my landlord for $700 but for the 2nd month in a row, the check mysteriously got lost in the mail. I have emailed them about 20 times in the last 3 weeks with only 1 reply asking me what I wanted to do. I told them to cancel the check like last time and refund me but I have not heard from them since

  

  Business Response

  Date: 09/23/2025

  Hi *******,
  
  Thank you for bringing this to our attention; we value the opportunity to make things right.
  
  We've replied directly via email confirming the cancellation of the check and issuance of the refund. This includes the banking timeframe for the funds to reflect to your account, and an important reminder to let your ****** know not to encash the check should they receive it to avoid being charged the *** fee.
  
  Your patience and understanding are appreciated. If you have any other questions or concerns, please don't hesitate to reach out to us directlywe're here to support you every step of the way.

• Initial Complaint

  Date:09/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for deferit I was preapproved provided my utility bill that I would like paid which is scheduled for disconnection Friday ! I was told they couldnt verify my identity after I submitted my license for verification ! Paid a $14.99 membership fee which they deducted from my account yet I have a notification on my account that its not yet active ! I sent several emails no response

  

  Business Response

  Date: 09/18/2025

  Hi **********
  
  Thank you for bringing your concern to our attention.
  
  We're replied to your email with the information needed for us to be able to proceed with paying your bill. At your earliest convenience, please don't hesitate to confirm the required detail directly.
  
  Your patience and understanding are appreciated. We're here to help.

  Customer Answer

  Date: 09/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I would like my refund for the membership fee I cancelled my account unfortunately  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* ******
  
  
  
  
   
  

  

  Business Response

  Date: 09/23/2025

  Hi **********
  
  Thank you for your patience.
  
  We've replied via email confirming the successful cancellation of your account per your request, along with the subscription refund. This includes the timeframe for the funds to reflect on your account, depending on your banking institution.
  
  We appreciate your understanding and wish you all the best in your future endeavors. Thanks for being part of Deferit.

• Initial Complaint

  Date:09/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to get my bill paid and they offered me a cash advance virtual card, The card didnt work and they still took $25.99 out of my account for a service that I didnt use. I emailed them several times and have not received a response.

  

  Business Response

  Date: 09/23/2025

  Hi ********
  
  Thank you for bringing this to our attention and for staying in touch with us via email as we work through your concern. Our records show that the two installments were processed successfully and that the virtual card was approved for the purchase amount. We have shared with you the next steps to help resolve further discrepancy.
  
  Please reply directly to our email so we can resolve this matter promptlywe remain committed to resolving this matter and will continue to guide you until its fully addressed.
  

  Customer Answer

  Date: 09/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I contacted ****** ****** treasurer and they stated they never received a payment I want a full refund did the amount of $50.00 that was taking out of my account. Its going on two weeks no response from them  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  

  Business Response

  Date: 09/30/2025

  Hi ********
  
  As communicated directly with you via email, we're actively investigating your concern regarding the $48 transaction from your virtual card. The payment was approved on our side, but the merchant has not yet completed the final settlement step, which is required for them to actually receive the funds. If the merchant does not complete this step, the hold will automatically expire, and the funds will be released back to your balance.
  
  We are continuing to investigate this matter further and will follow up with you directly to ensure a clear resolution.
  

• Initial Complaint

  Date:09/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not had any problems but twice this year *** had my account flagged for an high risk banking issue. In April, I emailed and get a response within 1 day. Well recently I emailed about being on high risk alert again and received automatic email stating reply within 1-2 business days before a reply. Well its been a week and still no reply. I have sent 3 emails with no reply but Im getting emails and texts about a past due account but I cant even do anything nor pay due to my account being unlocked.

  

  Business Response

  Date: 09/11/2025

  Hi *********,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for the delay in our response and understand how important timely access to your account is, especially with upcoming payments, and regret any concern this may have caused.
  
  We have since replied to your email with a secure link to complete a quick ID verification. Once submitted with a valid, clear photo of your identification, our Customer Heroes are ready to reassess and restore your account access without further delay.
  
  We value your patience and want to reassure you that resolving this promptly remains our top priority. Should you have any further questions or concerns, please don't hesitate to reply directly to our emailwe're eager to support you every step of the way.

  Customer Answer

  Date: 09/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********* ******
  
  
  
   
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deferit is not operating the way a business should. First off it was stated in the terms that there are no late fees and I searched this many times to get the same answer. However they added $10 to my most recent payment and I requested this additional fee to be removed since they tried to charge the wrong card and it didnt go through. Instead of removing that $10 they added another $8 on top of that. Now they expect me to pay $71 for a $53 installment even thought they already charge an insane monthly subscription fee. It has only been a few days since the due date I set for the payment. Im not sure that this is even legal. If this cannot be resolved I will be cancelling my membership and never using this service again. This is taking away from the positive aspect of having the app. And causing someone a hardship and not being willing to resolve it is a even crazier way to do business. You are better off just paying your bills instead of splitting through Deferit.

  

  Business Response

  Date: 09/08/2025

  Hello ********,
  
  Thank you for taking the time to share your feedback. We completely understand your concerns and want to assure you that weve addressed your questions in detail through a separate email. As part of our resolution, weve also waived the late fees on your account.
  
  We truly value the chance to support our customers and are committed to making sure you feel heard and assisted. If you ever have more questions or need further help, please dont hesitate to reach out to us directly.

• Initial Complaint

  Date:08/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Deferit **** I do not have contract with this collection agency attempting to collect and report this to my credit report. I did not sign any paperwork with Deferit stating I would owe them any money. Deferit did not provide me with the original contract as requested.

  

  Business Response

  Date: 09/12/2025

  Hi *******,
  
  Thank you for bringing this matter to our attention. We understand the importance of accurate credit reporting and recognize how concerning it can be when you believe an account has been reported in error.
  
  We are currently conducting a thorough review of your account and the reporting information associated with it. Please be assured that we take these concerns seriously and will follow up with you directly via email once our review is complete.
  
  We appreciate your patience while we complete this process and remain committed to addressing your concerns promptly and thoroughly.
  

• Initial Complaint

  Date:08/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deferit sent me email in the beginning on August letting me know the card I used had been used in a dispute. Well when I went on the site it give me no option to clear the payment up . However I sent proof that this shouldnt be under dispute at least under me. I asked for someone to call me , they dont do calls now I cant pay the item or my other bills which is unfair I sent a email for a complaint and no one has responded to me. I think This is real unbelievable that I cant Pay my other payments thats making me go into collections or allow me to Use this service

  

  Business Response

  Date: 08/27/2025

  Hi ********,
  
  Thank you for bringing this matter to our attention; we appreciate the opportunity to address your concerns to your satisfaction.
  
  Weve since replied directly to your email, providing a detailed explanation and outlining the available options to move things forward.
  
  Should you have any further questions or require additional assistance, please don't hesitate to reply directly to our emailwe remain committed to supporting you and working toward a smooth and secure resolution.
  

  Customer Answer

  Date: 08/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  However what deferit keep sending me is the same exact thing I have explained over and over again . This does not change the fact that I emailed a complaint or that I cant even pay my other bills at all or that this company went to report this to the credit bureau that is now a negative impact on my report . Sending me the same email over and over again is pointless when we not getting no where 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ****
  
  
  
  
   
  

  

  Business Response

  Date: 09/01/2025

  Hi ********,
  
  Thank you for your patience while we worked through this matter together. Were glad to confirm that your account has now been successfully unlocked.
  
  If you have any additional questions or need further assistance, please feel free to reply directly via emailwe're here to support you every step of the way!

  Customer Answer

  Date: 09/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ****