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Business Profile

Financial Technology

Deferit, Inc.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 158 total complaints in the last 3 years.
  • 96 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Deferit through their website online at **************** about defering my bill payments. I payed ****** 3/20/23 and I used my credit card ending in ****. But nothing was ever defered on my bill so when I contacted a representative from deferit through deferit's live chat,(I also saved screenshots of the live chat), I found out through the representative that deferit does not offer any services to ******* residents. However deferit still took my money and have been charging me every month ***** for their service. Even though they have never provided any services because they do not service people in Indiana. I live in ******* and after I was told this , I cancelled my account, But when I looked over my credit card bill, I found out not only has deferit taken money out of my credit card every month, but they have been charging me (Twice) each month for services they do not offer to me because I live in a **************) that deferit does not service. I added all of the payments they have taken out of my credit card each month, and its added up to ****** dollars. I want my money back immediately. I can provide my credit card statement as well as a written policy I later found stating that deferit does not offer services to residents of ************, *******.

    Business Response

    Date: 09/05/2023

    We've reached out to the customer to provide additional clarification since there was a miscommunication between our **************** team and the customer. The customer has disputed the charges with ** and it''s resolved in their favor. We've closed their account to prevent further charges. 

Deferit, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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