Reviews

Review Details

• Review fromRobert E

  Date: 08/28/2025

  5 stars
  Great customer service. The process is simple. Will keep using the product for as long as I need it. There is some cost on your end, but thats with everything. In the end Im saving money as a result.
  

  Deferit, Inc.

  Date: 09/01/2025

  Hi ******,
  
  We're thrilled to hear that you found our services reliablefrom our user-friendly processes to our Customer Heroes commitment to supporting you to your satisfaction! Your continued usage and understanding are genuinely valued.
  
  We're always here for you throughout your financial journey.

• Review fromMakayla P

  Date: 08/22/2025

  5 stars
  I will give the Firm five stars. Ive currently been using them for five months. They save my life. Pay the **** ***** but I will say the last two months maybe because its been a high volume in customers they normally get back with you within 48 hours, but its been a little longer but bear with them. They are very helpful. ****** has been a very great employee representative. Thank you for all that you do. I know your job can be hectic, but this app has genuinely saved me
  

  Deferit, Inc.

  Date: 08/25/2025

  Hi Mikayla,
  
  Your feedback means the world to us; we sincerely appreciate your patience and understanding as we work on attending to our recent volume of support inquiries as prompt as we can. More importantly, we're thrilled to hear how Deferit has been reliable to you.
  
  Anytime you need assistance, please don't hesitate to reach outwe're committed to enhancing your bill-budgeting experience and supporting you throughout your financial journey!

• Review fromTiffany S

  Date: 08/18/2025

  1 star
  Took forever to pay my ******* bill, that my service got shut off and had to pay it myself. Its been like pulling teeth trying to get a refund from them and their only method of contact is email, and they take forever to respond. Considering filing a dispute with my bank at this point.
  

  Deferit, Inc.

  Date: 08/20/2025

  Hi *******,
  
  Thank you for bringing this matter to our attention; we truly appreciate the opportunity to address your concerns.
  
  While email is our primary channel for resolving customer issues and are dedicated to timely responses, your feedback is invaluable to us, and were dedicated to continually improving the support experience.
  
  After reviewing your recent communication with us via ********, were pleased to confirm that your bill has been successfully cancelled and a full refund has been issued back to your account. While refunds are processed immediately on our end, the timeframe for the funds to appear can vary depending on your bank, and we appreciate your patience as it clears.
  
  Should you need any further assistance, please don't hesitate to reach outour Customer Heroes remain committed to ensuring your experience with us is as smooth as possible.

• Review fromPetetria L

  Date: 08/13/2025

  5 stars
  no issues w/ deferit. they helped me pay my phone bill then helped me w/ hardship when i faced health issues and was unable to work. i will stay using deferit
  

  Deferit, Inc.

  Date: 08/14/2025

  Hi Petetria,
  
  We're not only thrilled that our services had paid your phone bill, but also glad that our Customer Heroes are able to assist you with a flexible option through a tough timethank you for sharing your Deferit experience with us!
  
  Anytime you need support, we're always here to help.
  

• Review fromGenine G

  Date: 08/13/2025

  1 star
  This company takes your money, accepts your bill and then notifies you later that it isn't a company they work with. Really?? *************** isn't an acceptable bill? And it is prefilled in your drop down list, but you can't pay them? Liars and scammers.
  

  Deferit, Inc.

  Date: 08/14/2025

  Hi ******,
  
  Were sorry to hear about your experience and appreciate the chance to clarify. We previously supported *************** bill payments; however, due to recent changes from the ******, we can no longer process them online. *************** now requires logging in with sensitive account credentials, which we are prohibited from requesting or storing to protect user privacy. In addition, they do not accept check payments, leaving us without a secure way to complete these transactions. We do, however, still support Spectrum Cable.
  
  We understand this may have caused confusion, and we sincerely apologize for any inconvenience. Weve since replied directly to your email to discuss your options and how you'd wish to proceed.
  
  Your feedback is valuable, as it helps us improve transparency and enhance the Deferit experience. If you have any other questions or need further assistance, please don't hesitate to let us knowwere eager to support you every step of the way.

• Review fromSonya W

  Date: 08/12/2025

  1 star
  Deferit took the deposit never sent the check for the bill which in return put me even more behind than I already was, they are definitely scamming people and not a real company ! I want my money back !
  

  Deferit, Inc.

  Date: 08/13/2025

  Hi *****,
  
  Thank you for bringing this to our attention; we appreciate the chance to address your concerns directly.
  
  Weve since responded to your email and provided full details via ******** Messenger, including documentation confirming that your bill was successfully paid. Weve also shared details to ensure your account reflects this payment accurately.
  
  We appreciate your patience while we worked through this and remain committed to making sure everything is resolved to your satisfaction. If you have any further questions or need additional assistance, please don't hesitate to reply directly to our emailwe're happy to help.

• Review fromKylie M

  Date: 08/01/2025

  5 stars
  Very Good Services , The Pay In 4 Is Very Easy & Gets Paid Within A Couple Hours , Also If Hardships Come Around Its Very Easy To Email Them And Explain Yourself And They Will Try To Work With You As Much As Possible , I Love Using The App Just To Split My Bill Because It Goes Towards My Credit In A Positive Way , Therefore I Will Use It As Long As I Can & I Will Always Refer People To Use It As Well
  

  Deferit, Inc.

  Date: 08/04/2025

  Hi Kylie,
  
  Thank you so much for sharing your seamless experience with us. At Deferit, we're committed to your worry-free bill payments and flexible budgeting options via our Pay-in-4 featureall while boosting your credit along the way with every on-time and early payment!
  
  Anytime you need assistance, our Customer Heroes are always eager to help.

• Review fromKrissey C

  Date: 07/23/2025

  1 star
  knowingly took my $14.99 membership knowing that my state was not on the service. I have asked for a refund no answer. I would not use this company.
  

  Deferit, Inc.

  Date: 07/25/2025

  Hi Krissey,
  
  Thank you for bringing this to our attention; we appreciate the opportunity to make things right.
  
  Weve since responded to your email confirming that your $14.99-membership fee has been fully refunded. That message also includes a detailed overview of the benefits included in our subscription for your future reference.
  
  While our Pay-in-4 feature is not currently supported in *******, we strive to be transparent about our service offerings and always aim to ensure our members receive meaningful value. Our other features, namely **** Savings, Credit Builder, and Credit Reporting, remain fully available in your area and are likewise designed to support your financial goals.
  
  We sincerely apologize for any confusion and truly appreciate your patience and understanding. If you have any other questions or need further assistance, please dont hesitate to reply directly to our emailwere always here to help.

• Review fromCorey D

  Date: 07/15/2025

  2 stars
  absolutely horrendous processing times. bills being paid and utilities being turned off because it takes them hours and days to process a bill that could be paid within seconds online. using this app in a hunch but it just exacerbates the stress. charging customers for terrible service and absolutely NO genuine customer support.
  

  Deferit, Inc.

  Date: 07/16/2025

  Hi *****,
  
  Thank you for taking the time to share your experiencewere truly sorry to hear that things have been stressful, and we understand how frustrating it must be to deal with delays when youre trying to keep your bills up to date.
  
  Weve sent you a detailed email to go over what happened with your bill, why the processing took longer than expected, and what steps weve taken to resolve it.
  
  We want to make sure you feel supported and heard, not just now but moving forward as well. If theres anything else you need, or if somethings still unclear, please feel free to reply directly to that messagewere here and ready to help however we can.
  
  Thanks again for reaching out, *******. We truly value your feedback and the opportunity to make this right.

• Review fromJanet R

  Date: 07/03/2025

  5 stars
  This company is perfection all around. The website is easy to use and the customer service is top notch. If I leave a message, it has always been answered within hours or the next day. This has saved me so many times before. I will gladly pay the $14.99 monthly fee for the outstanding service they provide me. ***** on such a great company.