Reviews

This profile includes reviews for ClassPass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ClassPass, Inc.

  275 7th Ave, 11th Floor New York, NY 10001-6708

• 

  ClassPass, Inc.

  101 E. Front Street, Suite 501 Missoula, MT 59802

Review Details

• Review fromMarie W

  Date: 11/24/2024

  1 star
  Doesnt have any easy way of reaching customer service. Chat doesnt work. Automatically signs you up for most expensive plan after free trial

• Review fromGrace H

  Date: 11/05/2024

  1 star
  Did a free trial and loved it so I was gifted a gift card for my birthday. I redeemed the gift card for an upgrade before the trial was over. Not only was I charged for the full amount of the gift card but I was charged TWICE for 2 different plans. I tried to resolve the issue with their customer service chat but was gaslit. DO NOT RECOMMEND!

• Review fromEl M

  Date: 10/29/2024

  1 star
  ClassPass? More Like ClassFail. Avoid at All Costs.I am beyond disappointed with ClassPass and its absolute failure as a fitness app. I was attempting to book an 11:00 AM class at 10:59 AM, only to find myself completely locked out mid-booking. A simple task that should be handled in seconds turned into a nightmare. Not only did the app fail to let me book, but it also led me into the torturous experience of trying to get help via their customer service chatif we can even call it that.I waited ********************************************************** customer service standards. When someone finally appeared, they didnt even speak English. After another 10 minutes of a painfully frustrating language barrier, I finally pieced together that they couldnt assist me with my issue. Not only could they not book the class for me, but they couldnt even override the block that the app itself had triggered. This company is clearly unprepared to support users with basic customer **************************** shows blatant disregard for its users, shoving them into automated black holes, hiring **** who dont speak the language of the user, and, worst of all, offering no solutions. Its clear theyre more invested in collecting subscription fees than actually ensuring anyone can use their services. And to top it off, Im still on the free trialimagine paying for such incompetence!This experience has made it abundantly clear that I will never sign up for a paid membership, and I urge anyone considering this app to think twice. If you value your time, money, or sanity, do not waste a single second on ClassPass. Its all gimmick and zero service, an absolute mockery of what a fitness app should be.

• Review fromLana L.

  Date: 09/19/2024

  1 star
  **************** wasted my time , cold scripts , didnt address my concern, offered to send me a refund and then rescinded the offer and just wasted my time

• Review fromShelly R

  Date: 09/16/2024

  1 star
  I signed up with $5 "get started" sale, and got 25 credits when i UPGRADED to a full account, they took my 25 credits AWAY and said that I can no longer use them on my full plan. This company takes so much money and has so many crazy restrictions I will never EVER use them again. God forbid you cancel within 12 HOURS you pay basically full price for the class.

• Review fromMichele B

  Date: 08/22/2024

  1 star
  As the owner of a small fitness studio, Class Pass has continually called me for years. I sometimes listen to their pitch but in the end, their business model simply doesn't match my business. The calls have become more frequent and I have asked not to be contacted. Most recently, I was forced to be rude to the girl that called. She indicated we were a VIP account (we've NEVER used them, so I'm not sure how stupid she thought I was). After this phone conversation, she showed up to my business the following week in person with a bag of candy. Lucky for her, my husband was with a client and was polite. This is borderline harassment. At this point, I wouldn't use them even if it helped my business

• Review fromRENE H

  Date: 08/14/2024

  1 star
  DO NOT ENROLL, JUST DONT!! THIS SCAM OF A PLATFORM DOESNT EVEN HAVE A CUSTOMER SERVICE LINE. THEY SHOULD BE OUT OF BUSINESS, I WAS NOT ALLOWED TO USE MY 14 DAY TRIAL AND WAS NOT GRANTED MY CREDITS. IT IS A SCAM.

• Review fromThomas C

  Date: 07/30/2024

  1 star
  Made a wrong purchase of a one-time top up and meant to renew for a monthly plan. Immediately messaged customer support right after and asked to change to a monthly plan and they would not allow. Then they charged another $20 on top so I can maintain my membership when I already paid $130 for the top up. I was enjoying the classes and planning to continue but now will definitely not recommend this app/service to anyone.

• Review fromDiana H

  Date: 07/29/2024

  2 stars
  This was an okay way to get exercise in but I couldnt get a hold of anyone to pause my account. It took out $60. I have an auto immune disease and cant go as often as I like and I think business like these would do better to include people who have these types of illness and disabilities. This is a problem with not allowing roll over credits because we dont always know if we feel up to exercising.

• Review fromSurabhi S

  Date: 07/24/2024

  1 star
  Instance 1 - I was 3 mins late to a class and the studio didnt allow me resulting in late cancellation. ClassPass allowed a onetime exception although I was there at the studio just a few mins late, most studios allow upto 5 mins.Instance 2 - A few weeks later in the same month, I fell sick and requested a late cancellation. ClassPass didn't allow me to do that and instead charged me 14$. They did not even confirm on the chat if they can go ahead and cancel, they just did and stopped responding.It was a terrible experience, not only was I sick, couldn't attend the class and they charged me money even when i told them that in the 1st instance it was not my fault. If I were with a studio directly, they would have taken that into consideration because falling sick is very much human.