Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

National Action Resolutions Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 114 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter for collections dated October 25, 2002. This letter claims that there have been previous attempts to contact me about collections, which there have not, and have offered a settlement of $3,552.17. I do not recognize this collections company nor the company listed on the letter which claims to be the creditor. There are no accounts in collection on my credit report. I feel this to be a scam, as stated by others. Not only because this information is unfamiliar to me and there is no account in collections on my report, but the letter is addressed to my maiden name, which I no longer use. The reference number is ******** and the account number is *********.

    Business Response

    Date: 12/02/2022

    Per our conversation with this consumer on 11/17/2022,this account has been closed this account placed it in DISPUTE status. Collection efforts have ceased.

    Customer Answer

    Date: 12/05/2022

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ***** ******

  • Initial Complaint

    Date:11/13/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter dated 10/25/22 for Acct #********* for a settlement amount of $1,819.05 for ***********. I have never had an account with this company nor have I ever received any letters or calls in an attempt to settle this account that I have never had. This appears to be a scam with fraudulent information. I would like no further contact from this company and if any attempts were made to add fraudulent information to my credit report then I want it removed.

    Business Response

    Date: 11/14/2022

    Although we have not spoken with this consumer to verify correct identity. I have closed this account and placed it in dispute status. Collection efforts have ceased. Regards, Ashley M 

  • Initial Complaint

    Date:11/12/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just received a letter National action resolution group regarding a creditor ********* ******** ****. I have never had an account or heard of this bank in my life. Says I owe $754 dollars and some change. No I do not owe this company anything. Like I said I never heard of them or had an account with them. Sounds like a SCAM to me!! Ibwould like for them to not contact me again. 

    Business Response

    Date: 11/14/2022

    Although we have not spoken with this consumer to verify correct identity.  I have closed this account and placed in dispute status. Collection efforts have ceased. Regards, Ashley M 

    Customer Answer

    Date: 11/17/2022

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ********* ****

  • Initial Complaint

    Date:11/12/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter in the mail on 11-12-2022 from National Action Resolution Group, LLC., also known as NARG. The letter was dated October 25, 2022 and claims that I have a delinquent debt for the creditor, ***** ********** ****, which, I have never heard of. It shows that I have an outstanding balance of $1,098.59 and that they have tried several times to contact me but, I have lived at the same address for the past 20 years. I also have ********, which I checked and also all 3 credit reports and nothing found reference this complaint. I knew there wasn't any truth to this as I always pay my bills and have a current credit score of 813. I can tell by all of the previous complaints on this company that they are a fraud and this is a scam. It is sad to think of how many people who have troubled credit might fall for and pay these amounts. This really needs to stop, I can see many complaints just like this one over and over again. I can upload a copy of their letter if it will help.

    Business Response

    Date: 11/14/2022

    Although we have not spoken with this consumer to verify correct identity.  I have closed this account and placed in dispute status. Collection efforts have ceased. Regards, Ashley M 

    Customer Answer

    Date: 11/14/2022

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ****** ******* 

  • Initial Complaint

    Date:11/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received letter dated 10/25/22 regarding debit collecting from National Action Resolutions Group LLC. I’ve never heard of or seen the amount of money regarding this so called debt on any of my three credit reports. They have “exhausted all efforts”, but this is the first time I’ve received any contact from these people. The letter lists a ** ******* ******* account, which I’m positive is a scam, as I do not have a ******* card & haven’t had one in nearly 20 years.

    Business Response

    Date: 11/28/2022

    Although we have not spoken with this consumer to verify correct identity. I have closed this account and placed it in DISPUTE status. Collection efforts have ceased.Regards,Ashley M

  • Initial Complaint

    Date:11/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter dated October 25, 2022 from national action resolution group LLC, reference number ** ******. The letter states this is the final correspondence to collect a debt and several attempts had been made to To contact me over the years and all efforts have been exhausted. They referred to the creditor ******* ******* with a settlement amount of $7142.95. My issue is I paid a settlement for my account with ******* ******* almost 20 years ago once the settlement was made I received a settlement letter and it was removed from my credit report. I’m not sure how national actions resolution group receive this information and are trying to use it as a predatory tool to collect money from me that I do not owe anyone. I am requesting that national actions resolution group LLC no longer contact me by any means I do not owe them any explanation any money or anything else.

    Business Response

    Date: 11/11/2022

    I have closed this account and placed in dispute status. Collection efforts have ceased. Regards, Ashley M 

  • Initial Complaint

    Date:11/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've received a letter from National Action Resolution Group LLC stating that they have sent several letters requesting payment and this is the first letter that i received.
    They mention a settlement amount of $599.12 for a ****** ********* *** with a credit card number ending in ****. First of all I do not reside in the United States of America, second I do not have a SS# 3 I've never had a credit card with ****** ********* **** 
    This really looks like an scam trying to collect a debt that doesn't exist. 

    Business Response

    Date: 11/11/2022

    Although we have not spoken with this consumer to verify correct identity.  I have closed this account and placed in dispute status. Collection efforts have ceased. Regards, Ashley M 

  • Initial Complaint

    Date:11/10/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received letter date 11/09/22 dated for 10/25/22 regarding debit collecting from National Action Resolutions Group LLC in which I never heard of nor seen amount of money regarding debt on any my three credit reports. I just purchased a home and nothing of this was on my credit report I would like to have this disputed.

    Business Response

    Date: 11/10/2022

    Although we have not spoken with this consumer to verify correct identity. I have closed this account and placed in dispute status. Collection efforts have ceased.Regards,Ashley M

    Customer Answer

    Date: 11/10/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *******

  • Initial Complaint

    Date:11/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter dated 10/25/2022 reference #******** acct #**************** stating I had an outstanding debt with a Creditor called ****** and am being offered a settlement amount of $4310.99. I have never heard of this creditor nor do I have any outstanding debt. I believe this to be a scam and wanted to make someone aware.

    Business Response

    Date: 11/10/2022

    Although we have not spoken with this consumer to verify correct identity.  I have closed this account and placed in dispute status. Collection efforts have ceased. Regards, Ashley M 

  • Initial Complaint

    Date:11/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from National Action Resolutions Group LLC, dated 10/25/22 for a debt with associates credit card services and a settlement amount of $1303.97. I never heard of this creditor.. Its not on my credit report.. I feel that this is a scam considering the following. I would like this supposed "collection" to be canceled and no further contact from this "company". The lady who answered the phone called me a liar. I know this is a scam because I pay all my bills. Credit score is over 800.

    Business Response

    Date: 11/09/2022

    I have closed this account and placed in dispute status. Collection efforts have ceased.

    Regards,

    Ashley M

    Customer Answer

    Date: 11/10/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    Dispute status.  It's nothing to dispute its a scam. Stop scamming people. This company is sending out letters to everybody  fraudulently.  Do not contact me and Do not sell my address to anymore companies. You sent a letter to my residence I owe money that I know it's a scam. Do not contact me or any of your scam companies.

    Regards, ******** ******

National Action Resolutions Group LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.