Business Profile
Collections Agencies
National Action Resolutions Group LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 113 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/01/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This debt was paid in full and settled by another collection company in 1997. This is the third collection company trying to collect on a debt that has already been resolved. This is totally ridiculous, collection agencies should pay attention to dates and stop looking for an easy victims to prey on. Ashley M. Director of operations, should cease all collection efforts. This is inaccurate information!!!Business Response
Date: 12/21/2022
Per our conversation with this consumer on 12/2/2022, this account has been closed as PAID PRIOR and collection efforts have ceased.Initial Complaint
Date:11/28/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from National Action Resolutions Group LLC stating that I owe a debt to them, dated October 25 2022. I have never had any interaction with them and my credit report doesn't show any outstanding collections.Business Response
Date: 11/30/2022
Although we have not spoken with this consumer to verify correct identity. I have closed this account and placed it in DISPUTE status. Collection efforts have ceased. Regards, Ashley MCustomer Answer
Date: 11/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********** *******Initial Complaint
Date:11/22/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an unsigned dunning letter from Nation Action Restitution Group LLC Lockport NY on October 30 2022. The letter is from Ashley M****** Director of Operations. the presentment was addressed to ******* R. ******. The contents of the presentment claims that several attempts were made to contact me concerning an outstanding balance that is owed to ********** ****.
#1 I married in 2014 and my last name is *****.
#2 In reviewing my credit report; I have never seen a company or credit card balance owed to ********** Bank.
#3.My current credit report does not show any account with ********** Bank.
#4 I believe this is a fraudulent attempt to collect a debt that does not exist.Business Response
Date: 11/28/2022
Although we have not spoken with this consumer to verify correct identity. I have closed this account and placed it in DISPUTE status. Collection efforts have ceased.Regards,Ashley MInitial Complaint
Date:11/22/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
hi my name is **** ******** I received a letter from national action resolutions group stating that I owe them $2165.31 and I have never heard of this debt ever they said they've been trying to get a hold of me for years, which is **** and I don't owe anybody anything I pay my debts in full I have an 850 credit score I have just refinanced my house so this better go away and the state Attorney General better take a hold of this **** and take action they can't keep scamming people like this. The letter was dated October 26, 2022 and I think somebody needs to take these people down what they're doing is wrong. it says the account number is ****** reference number ********.Business Response
Date: 11/22/2022
Sir, We are not in the business of scamming anyone. Should you have called to verify the identifying information that we have, this could have been solved by now. Due to complaint, I have closed this account as a "dispute" and collection efforts will cease. Good Day.Initial Complaint
Date:11/21/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter dated 10/25/2022 from National Action Resolutions Group stating they are attempting to collect a years-old debt and are willing to settle for $522.77. They state the creditor is *********. As of 11/21/2022 I have zero derogatory marks on my credit, meaning no debt in collection. The ref # is ******** and (fake) account # is ****************. This is a scam to try to get money from me that I do not owe.Business Response
Date: 11/22/2022
Although we have not spoken with this consumer to verify correct identity. I have closed this account and placed it in DISPUTE status. Collection efforts have ceased. Regards, Ashley MInitial Complaint
Date:11/19/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter dated Oct. 25th, 2022 from National Action Resolutions Group LLC, **** * ******* *** *** ** ********* ** **********.
They say I owe
Ref#: ******** Acct #: **************** /
Settlement Amt : $6,422.27
Creditor; ***** *** ****
They want pmt by 11/30/22
I have NEVER dealt with this bank. I do not owe ANY money to anyone.
This seems like some sort of scam.Business Response
Date: 11/22/2022
Although we have not spoken with this consumer to verify correct identity. I have closed this account and placed it in DISPUTE status. Collection efforts have ceased. Regards, Ashley MCustomer Answer
Date: 11/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *******Initial Complaint
Date:11/16/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter dated 11/16/2022 from this company with the Ref#******** and Acct #******. The debt that is claimed in the letter in the amount of $441.95, is to ******** **** which I have never had. (4) This creditor ********* ***** is not showing on my credit reports. I believe this debt is not valid and I want collection attempts to cease. They call daily and have even contacted my parents who I have minimal contact with.Business Response
Date: 11/17/2022
I am servicing a loan with *******.****, acct # ******, which was opened on 10/29/2019 and deposited into the consumer's ******** bank account. The consumer has a 4 month payment history on this account. Last payment of $66.76 was received by the original creditor on 2/7/2020. We are now in ownership of this debt and would like to help get it resolved. We have not reported this collection account to any credit report(s) as of yet. The current balance due is reflecting $441.95. This debt is valid and I have attached a copy of the dunning notice sent to this consumer multiple times. *******.**** can be reached at ************** for debt verification purposes. I have placed this account in REFUSAL status and ceased collection activity. Ashley M Operations ManagerInitial Complaint
Date:11/15/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a letter stating they were collecting money for unpaid balance for another company 938.77 is the amount they want. My credit report shows me in good standing with all my creditors and accounts.
They are stating the creditor is ***************** ****. Which I don't know looking on line it states that is **** which has been paid off for years and shows 0 balance in fact that company has been bought out and a new card sent to me which I have not even activated. This is scam and want this cleared and no further contact from them I have a credit rating of 824 and 812. This is the info they sent ref#********. According. ****************. Thank you
*****Business Response
Date: 11/16/2022
Although we have not spoken with this consumer to verify correct identity. I have closed this account and placed it in DISPUTE status. Collection efforts have ceased. Regards, Ashley MCustomer Answer
Date: 11/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******Initial Complaint
Date:11/14/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from this debt collecting agency that I owe $880.83 to a creditor named ****** ********* *** ******* *****************
I have never purchased or used any services from this company.
In the past I had identify theft and filed a police report. The name on this account is ******* ****** which was my last name 18 years ago. This must be a very old account, which would be over the allowed time to collect on and it was most likely Identity theft.Business Response
Date: 11/15/2022
Although we have not spoken with this consumer to verify correct identity. I have closed this account and placed it in DISPUTE status. Collection efforts have ceased. Regards, Ashley MInitial Complaint
Date:11/14/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received in the mail today, a letter for a “final correspondence” to a settlement of $2.308.80. The creditor is with ********* ***** I know this to be a scam, because I paid off this account 12 years ago, and I have paperwork to prove it. I want this account closed and no further contact with National Action Resolutions Group LLC.Business Response
Date: 11/15/2022
I have closed this account and placed it in PAID PRIOR status. Collection efforts have ceased. Regards, Ashley M
National Action Resolutions Group LLC is NOT a BBB Accredited Business.
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