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Business Profile

Collections Agencies

National Action Resolutions Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 114 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recieved a letter from National Action Resolutions Group LLC, 6523 S Transit Rd. Suite 1, Lockport, NY 14094, c;aiming to be collecting $511.32 debt that they claim they have been trying to contact me for years and failure to respond / pay by 10/8/2022 they will assume the debt is valid and it will go to collections (Ref #: NA243239). This is a scam, there is no such debt. They don't even have my name correct. What should I do?

    Business Response

    Date: 09/30/2022

    Although we have not spoken with this consumer to verify correct identity. 

    I have closed this account and placed in dispute status. Collection efforts have ceased.


  • Initial Complaint

    Date:09/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received threatening calls and now a final correspondence letter from National Action Resolutions Group LLC about a debt in the amount of $2006.88 that I do not owe. It is addressed to my maiden name and has an account number with a ? in it. This letter is also signed by Ashley M***** as I’ve seen in other complaints.

    Business Response

    Date: 09/28/2022

    To whom it may concern,

    This consumer must have us mistaken for another debt collector regarding any "threatening" phone calls. We have not made or received ONE phone call on this account. What this consumer did receive was a settlement offer on a past due debt. AGAIN we have not spoken to this consumer to verify correct identity or verify the debt. However, due to this complaint and her obvious dispute, I have closed the account and placed in "DISPUTED" status. 

    Regards,

    Ashley M*****

    Operations Manager

National Action Resolutions Group LLC is NOT a BBB Accredited Business.

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