Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a voicemail over the last couple of days from this company. I did not rerurn the call because I have never heard of this company. I also know for a fact I jave not had any loans taken out in over 10 years (which were paid off. The statue of limitations have expired and I have paid off all previous loans. I am a hard working federal employee and will be contacting the state's Attorney General's office. Reading these reviews it not only seems they contact people on old debts which they will not likely remember or keep good records but as for me I have been a Human Resource Specialist for over 20 years on the federal government and this is no way to conduct business. You NARG should be ashamed of yourselves and your tactics. I just pray your resume never reaches my desk one day. Poor customer service from what I am reading. Please do not contact me again SCAMMERS!!!!

  Business Response

  Date: 11/21/2023

  We were not calling regarding a loan. If you actually called us back you would know we were calling regarding a returned check. I have attached the check in question.

   

  Have a great day !

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve received several phone calls from this company NARG and never knew what it was about, so I never called back. Today I received a message that they were calling regarding a bounced check for dollar general. I called them back and informed them that I’ve never written a check to dollar general and only use my debit card. When I asked to see a copy of the check they hung up on me. I called back and told them I wanted the amount and then they accused me of being rude and hung up on me. I called back and told them that this must be a scam because I’ve never written a check to dollar general, and if it was indeed regarding that, then they would have a copy of the check. Then some rude guy got on the phone and told me that they weren’t going to litigate with me over the phone. I finally, after several phone calls, got a phone number for the company, Certegy, whom they claimed sent them my information. Certegy is the company that approves checks at various stores. Certegy informed me that they had nothing for me in my name, which I already knew. I don’t know if NARG is a scam, if they have the wrong person or what, but they spoke to me like I was some criminal off the street and that I was in the wrong and being rude when I requested proof of their claim, which I am entitled to by law. They need to be put out of business ASAP. I’ve also filed a complaint with the Consumer Protection Agency. Next is the states Attorney Generals Office.

  Business Response

  Date: 11/17/2023

  You were provided not only with the account information but the original creditors information as well. This account was placed in DISPUTE status after the 7th voicemail received yesterday. 

   

  Take Care

• Initial Complaint

  Date:11/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted multiple times a day with what can be determined as threats of payment wasn’t made, company has continuously contacted family members I no longer have contact with and feel it is a violation of my privacy to concern other individuals at different numbers that are in no way connected to myself. I can understand harassing me but my family members and contacts is completely unjustified

  Business Response

  Date: 11/16/2023

  We have never even had a conversation with this person, let alone a relative contact. This consumer may have us confused with another agency. However, due to this "complaint" I will place this past due account in "cease and desist" status and cease all collections efforts. Have a great day.

  Customer Answer

  Date: 11/16/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am dissatisfied at the false claims of this company not reaching out as I have multiple voicemails and have just received an email as of this morning to make a payment on a loan I never even took out. I am not confused as to the company name as it is stated in the voicemails and email I received this morning.  
  
  Regards, 
  
  ******* ******
  
  
   
  This is the email I received after being information they were going to cease and desist communication I want this case closed and removed from my credit report as they have continued to make contact 

  Business Response

  Date: 11/16/2023

  That is the validation notice that is sent when a new account is placed. That is for your reference only. As stated in previous email, this account has been placed in "cease and desist" status in my office. 

  Customer Answer

  Date: 11/17/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
   

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family is being harassed by this company and telling them debt details that are not their issue. I contacted someone and they wouldn't listen to what I had to say yelled at me and wouldn't provide any proof and telling about a debt from 2019 which beyond the statue of limitations, please stop contacting my family and send the information I asked for which they told me they will not do.

  Business Response

  Date: 10/10/2023

  To whom it may concern, This consumer, ****** ********, wrote a check from her ** **** account ending in ******** on 06/28/2019 ( statue of limitations in NYS is 6 years.) This check was written to ****** **** ******** in the amount of $1,237.15. That check was returned by the bank as INSUFFICENT FUNDS. ****** **** ******** uses ******* ***** ********* so in the event that the checks do not clear, the store is insured. You now owe National Action Resolutions Group, as we are in ownership of the debt now owed. A validation notice was sent numerous times to the address on the check, as well as today, during the FIRST and ONLY contact with this individual. A relative contact may have been called to obtain a good number for the debtor, however, no personal information was ever divulged. The balance is due.  See attached. 

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been trying to pay off my debt from ** ****, has been paying 25$ a month, but than lost my job so I couldn't pay that for a while. But I am able to pay that now, just not able to pay more at the moment due to everything being so expensive. But I wanted to pay this debt off. Michelle had tried multiple times to call me, left voicemails, than called my mom which I had already asked them nicely not to do months ago. I kept telling Michelle I can't do more than 25$ a month, basically the only option was a settlement which I couldnt pay in full. today Michelle tells me ok you can't pay, so she's sending my file to court and good luck to me. I found this threatening and not right in my.opinion especially because I did want to try and start paying the debt off. I felt like she was bullying me and tryo g to make me pay but I couldn't. This isn't right. Other debt collectors are helpful and will work with you, not Michelle at NARG. I do not want to be contacted by them again. NARG isn't a fair debt collection agency. They're mean and try to scare people into paying their debts, not ok to do to people.

  Business Response

  Date: 10/04/2023

  Unfortunately, most of this is untrue. Besides the fact that the consumer has been attempting to pay $25.00 a month since April, only clearing ONE payment. These alleged scare tactics are not used or tolerated in this office. I have heard multiple of the conversations between this consumer and her representative throughout her placement here, none of which ended in a resolution, rather the consumer refusing to setup any agreeable payments. We are not here to force anyone into doing anything, She was given multiple settlement and payment options, all of which were refused. Keep in mind, a settlement offer is a courtesy, not a requirement. This account has been placed in "refusal" status and removed from the collection floor, with the balance still outstanding. 

• Initial Complaint

  Date:09/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY KEEPS CONTACTING ME UNDER DIFFERENT NUMBERS AND LEAVING VOICE MAILS ABOUT ME OWING MONEY ON AN ACCOUNT THEY HAVE AND THIS IS THEIR FINAL ATTEMPT, YET THEY CALL ABOUT TEN TIMES A DAY AND THEY ARE CALLING RELATIVES AND TELLING THIS SAME THING TO THEM. I WANT IT STOPPED, MY IDENTITY HAS BEEN STOLEN BEFORE AND STUFF JUST KEEPS COMING UP, IM A SINGLE MOM TRYING TO MAKE ENDS MEET AND I GOT THESE PEOPLE CALLING NON STOP AND ACTING LIKE IM GOING TO PRISON OVER SOME DEBT IM NOT TOO SURE I MADE, TAKE IT OFF MY RECORD AND LEAVE ME ALONE.

  Business Response

  Date: 09/25/2023

  This consumer took out a loan with ************ on 6/29/2021. This loan was in the amount $500.00 and deposited into your ********** ******** **** account. This consumer has also logged in to and had access to this account "information on our portal. Not one time has this consumer "been threatened with prison," that is absurd. This consumer can verify their debt with the original creditor, ************ at ************. Unfortunately, when a debtor is evasive and we do not have a verified phone number for them, we are allowed to make relative contacts. You could have simply called back.  See attached validation notice that has been view by the consumer multiple times. Your account has been placed into a "refusal" status until an actual dispute or proof of identity theft is received. 

• Initial Complaint

  Date:09/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from National Action Resolution Group LLC on 9/7/2023 indicating I had a returned check written to ***** for $1,193.08 and provided no validating information.
  
  I have never spent more than $100 at ***** in my life (if even that much), and furthermore, I have never used checks as a form of payment before either. This is clearly a scam.

  Business Response

  Date: 09/08/2023

  ******,

  This account was placed in dispute status after the first email was received. However, you were provided with a copy of the check, showing your signature. We are not in the business of scamming anyone, and I do not appreciate you assuming such a thing. I have attached the check image to this "complaint" as well. Just in case you didn't receive my response from your email yesterday. 

  ****

  Yesterday's communication

  ****** ****** ******************* *** ** ***** ******* *** ***** ****
  ** ************************
  
  Hello ******,
  Please see the attached check image for the transaction in question. We have no interest in scamming anyone sir. This is a debt that you owe. This image shows a check that you did, in fact, write to ******. Which can be verified through your bank. Please review, then advise.
  

  Please see attached check image.

  
  Ashley M.

  *****

  Not only was the check image provided, but the STATE ISSUED PHOTO ID used to write this check was NC DL# ******* (as written on the check.)

  As I stated yesterday, and again today, this account has been closed in my office as a dispute. You have a  better day now.

  See attached.

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Calling for a debt not owed and didn't identify me or my information and started cursing me me and harassing me saying you need to pay this debt and stop making debts you are not gonna pay

  Business Response

  Date: 08/17/2023

  There are a few discrepancies in your story unfortunately.  We did try to verify the consumers information at which point you said that the social security number on file was not yours, so the call was ended. At no point would any of my associates "curse you" whatever that means. Your phone number has been removed from this account as you stated that was not your social security number. Have a great day.

• Initial Complaint

  Date:07/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to collect on a debt that is more than 20 years old.
  Harassing family members who have nothing to do with this situation.
  According go CA law this debt is not longer valid due to the amount of time (I believe it is 7 years in CA).
  Called and harassed me as well.
  Saying they had attempted to send court documents to me via mail.
  A subpoena is required to be hand delivered to the recipient and not by mail

  Business Response

  Date: 08/02/2023

  To whom it may concern,

  I am not showing any documented conversations with you sir. If you did receive a voicemail, I can guarantee it said nothing about a "summons" or "subpoena" as we are not a legal firm and do not imply that we are. Your account has been placed in "Cease and Desist" and you will receive no further communication from National Action Resolutions Group. 

   

  Regards,

  Ashley M.

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You guys call me a few years ago saying I wrote a check for 1000 . And you guys were taking me to court . Then when I call you guys back to fix the issue because my identity was stolen my wallet everything you guys never answer me now 6 years later you guys want to settle something with me when it was not even my fault I try to call you guys back to see if you guys can help me because it was not my fault but I was still going to pay you guys back . But when I call you guys back it was saying that number didn’t exist anymore . . So 6 years ago now u guys want to take me to court we’ll I talk to an attorney and whatever issues you guys have you guys need to go with him because I have prof I made a police repost for identify thef . .. why after 6 years you guys want to call back makes no sence

  Business Response

  Date: 07/07/2023

  To whom it may concern, I am not sure if you are confused on who we are but we would not have spoken to you 6 years ago. We just received this bounced check in March 2022 and have been trying to contact you since. I have attached a copy of the check image in question and our account information for your review. The balance is due on this insufficient funds transaction. Please advise. Operations Manager Ashley M. *****************