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National Action Resolutions Group LLCComplaints
Customer Complaints Summary
- 113 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spoke to Kaitlyn on Friday 3/8/2024 after finding out she had contacted my brother in law claiming she was trying to locate me. While on the phone call, she said I would be sued if I did not make a payment of over $200 during that call. I do not appreciate being threatened or intimidated into doing things. But what I really don’t appreciate is the fact that Kaitlyn is continuing to harass my family members under the guise of trying to locate me, despite the fact that we have already spoken. Leave my family alone.Business Response
Date: 03/13/2024
Your account has been placed in cease and desist status. Although our collection efforts will cease, the balance remains due.Initial Complaint
Date:02/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company is harrasing my ex’s family trying to get in contact with me for a “supposed bad check”. The issue they are trying to collect on was resolved with the retailer before they would release my order and perform the installation services. According to my research of this company several other have dealt with the same scam from this company.Business Response
Date: 02/20/2024
Check image attached.
She may have been contacted because she was listed on this checking account as well.
Initial Complaint
Date:02/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in December 2023 I was contacted by NARG Consultants. Who stated I had four outstanding checks to ****** ******* dating back to 2019 that totaled around $116.00. Once they added their fee it was twice that amount. They stated if I would agree to pay they would come down on that price. They’ve threatened and harassed me. I do not go around writing bad checks but I was scared so I agreed to a payment plan. I wished I would’ve never paid the first two checks because I’ve recently spoken to my State Attorney General’s office about this claim. She said this was a scam. Statute of limitations is two years and no business would email or call threatening someone with possible jail time for something that may have happened five years ago. She suggested after I file a complaint with them do the same with my local police department, which I have already done. I also called ****** ******* they had no idea what I was even talking about. I have emailed all correspondence from NARG Consultants to my State Attorney General’s office.Business Response
Date: 02/16/2024
<*>To whom it may concern,<*>Below you will see the information on all 4 returned checks that we are collecting on. All of this information has been *rovided to the consumer *reviously. ****** ******* uses a check guarantee com*any so when things like this ha**en, they do not lose money. That check guarantee com*any's name is ******* ***** Services. This been ex*lained to the consumer as well. The *hone number to ******* ***** Services is ###-###-####. Which has also been *rovided to this consumer to verify her debt. She has also been advised to contact the bank that these checks were written out of to verify that they did indeed bounce. We have *rovided this consumer am*le information *ertaining to her bounced checks. I have *lace all 4 of these bounced checks in REFUSAL status.<*>Check # 101&nbs*;
***** ********* ****
Acct ending in ****
Dated&nbs*;4/4/2019&nbs*;
Written to ****** ******* Store # *****&nbs*;located at *** ****** ***&nbs*;Mullins WV 25882
Amount $38.13
*resented by ******** ******&nbs*;
*hoto ID *resented : *******<*>------------------------------------------------------------------------------------------------------<*>Check # 103
***** ********* ****
Acct ending in ****
Dated&nbs*;4/7/2019&nbs*;
Written to ****** ******* Store # ***** located at *** ****** *** ******* WV 25882
Amount $50.42
*resented by ******** ******&nbs*;
*hoto ID *resented : *******<*>-----------------------------------------------------------------------------------------------------------<*>Check # 104
***** ********* ****
Acct ending in ****
Dated&nbs*;4/8/2019&nbs*;
Written to ****** ******* Store # ***** located at *** ****** *** ******* WV 25882
Amount $52.93
*resented by ******** ******&nbs*;
*hoto ID *resented : *******<*>------------------------------------------------------------------------------------------------------------<*>Check # 105
***** ********* ****
Acct ending in ****
Dated&nbs*;4/9/2019&nbs*;
Written to ****** ******* Store # ***** located at *** ****** *** ******* WV 25882
Amount $70.34
*resented by ******** ************
*hoto ID *resented : *******<*>-------------------------------------------------------------------------------------------------------------<*>Regards,<*>A***** *Customer Answer
Date: 02/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
******** ******Initial Complaint
Date:02/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is calling me about a debt regarding my ex husband. We divorced 10 years ago and I have no contact with him. They need to contact him insteadBusiness Response
Date: 02/07/2024
That number has been removed.
Thank you for letting me know.
Initial Complaint
Date:01/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have continued telling this company that they are calling wrong number. They keep calling asking for Juan repeatedly and leaving messages today I received 5 phone calls. I have told them wrong number, I have told them do not call me and they continue. This is a violation to even call my cell phone on an auto dialer as I never gave consent. Violation of Dodds act and fdcpa. Calling with intent to annoy or harass me is a violation if I was actually in collections. Completely wrong person wrong number how do I get these people to stop calling meBusiness Response
Date: 02/01/2024
Hello,
I am not showing the telephone number ###-###-#### in my system. If this is the number that was called, it was removed from the system already. If it not that telephone number, please provide the number being called and I will gladly remove it for you.
Ashley M .
Initial Complaint
Date:01/30/2024
Type:Status:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
First contact by NARG was by email stating they were collecting for Simple Fast Loans for a loan taken out in 2018 and last paid on 12/2020. They listed a number to call to dispute the information. I called, they simply repeated the information listed on the email and said there was no case for dispute since they had all my information needed. I told them l wanted verification of this account and said it was not their responsibility. I then called Simple Fast Loans and they informed me they have no information on sold accounts and gave me a number to call for Ceteris Portfolio Srvs which I called and they told me the same thing, no information on accounts not handled by them. When I questioned if they did business with NARG they replied they could not devolgage any information on accounts not owned by them. I called NARG again to ask once again to verify this account and to inform them l had not authorized for my information to be given to my ex husband which they had already done so. The person very anger lying informed me the account was already verified and they would be taking me to court. He then hung up the phone. I immediately called back to request they not hand out my personal information and that I required more information about this matter. The person yelled once again and told me to" stop calling my office". Don't think a legitimate debt collection agency would ask to refrain calling. I am simply trying to validate whether this is a scam.Initial Complaint
Date:01/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been frequently received phone calls regarding a returned check but no proof has been provided that said check exists.Business Response
Date: 01/23/2024
I just received your request for validation yesterday. It is on the way.Initial Complaint
Date:01/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
this company says i owed $13k on a ***** ***** account which i never had. then they keep calling me. I never even had 13k before in my lifeBusiness Response
Date: 01/18/2024
I do not have a customer by the name of **** ****** nor do I show an account here with the phone number provided. Please provide an account or reference # if possible.Initial Complaint
Date:12/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have been trying to scam us out of money claiming that they have a returned check they’re collecting with the wrong address and account number. Police report has been filed and we have reported them.Business Response
Date: 01/02/2024
Check Image Attached. As provided to you in the conversation with the representative. This is a bounced check that can be easily verified by you contacting the bank it was written out of. Have a great day.Customer Answer
Date: 01/02/2024
I have reviewed the response made by the business in reference to complaint ID ********, and I can assure you that their claim is false. We have already been in contact with ***, and they have confirmed that my husband ******* nor I have ever been linked to the account on the check and has never been an account with ***, we have never had checks made with this address because in 2014 we lived in a completely different city that is over 1 hour away. So in response to their reply, this does not resolve my complaint. A police report has already been made since this is clearly an attempt to collect money fraudulently. Regards,
****** *******
Business Response
Date: 01/03/2024
So that would tell me then that this is a "Disputed" check. We have simply provided you with the check image and account summary as required by us. If you contacted the bank and asked them about this specific check number they would be able to tell you if it cleared or not. Having said that, if this check is disputed by the consumer we can close the account as such and send it back to ******* Check Services. We are not in the business of defrauding anyone, simply here to help those resolve their bounced checks. Take CareInitial Complaint
Date:11/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
NARG collection
6 year old debt that was paid to the
***** Corp. if $312.00
**** ******
Was settled and closed
NARG said still owe this.
NC law states three years on debt collection. Please stop them. It’s been paid six years agoBusiness Response
Date: 11/21/2023
Both checks have been placed in dispute status and returned to ******* ***** Services.
Regards,
National Action Resolutions Group
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