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Business Profile

Internet Marketing Services

Find a Top Doc, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 114 total complaints in the last 3 years.
  • 31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the second time this company has incorrectly used my information and listed me as a doctor. I previously made a complaint in January that was resolved. They have now reposted my information. I am not a doctor, I am a stay at home mother who is currently not working/ no longer in the ***********************. I am not lisenced in my current state to work. Their description of what I do and my credentials is invalid, and they are sharing an old personal address and my personal phone number, not business information. I would like to be removed from both the site and as a ****** search.

    Business Response

    Date: 09/20/2023

    Please be advised that the complainant's information has been removed.

    Customer Answer

    Date: 09/20/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************



     

  • Initial Complaint

    Date:09/18/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found my profile on this site which contains inaccurate and personal information. The website does not provide an appropriate way to request profile removal and I want it taken down immediately. Thank you.

    Business Response

    Date: 09/19/2023

    Please be advised that the complainant's information has been removed from our system.

    Customer Answer

    Date: 09/19/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

  • Initial Complaint

    Date:09/07/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    "***************" needs to remove information about my wife's PA services from their website. It includes personal information that is sensitive and should not have been placed online. My wife does not have an account with "**********************" - and they should not have her private information. I request that the whole webpage for my wife be taken down immediately.

    Business Response

    Date: 09/08/2023

    Please be advised that we have removed the consumer's information from our system. 

    Customer Answer

    Date: 09/08/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The business has, in fact, not removed my wife's information from the website, which is still visible at this URL: ************************************************. I am waiting for this to be done before I will resolve my complaint. I have included a screenshot with the date and time included to confirm that this has not been resolved as the company has claimed.

    Sincerely,

    *****************************




     

    Business Response

    Date: 09/12/2023

    It typically takes ***** hrs to process. Please have complainant check again as it has, in fact, been removed.

    Customer Answer

    Date: 09/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:08/04/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company has me listed as a therapist with my home address, and my personal cell phone number. I have never signed up with this company. I need them to remove me from their database.

    Business Response

    Date: 08/04/2023

    Please be advised that we have removed the complainant's information from our system.

  • Initial Complaint

    Date:06/20/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have found out that this business "Find a Top Doc" has my profile (Dr. ******************** on their website which includes outdated information (I no longer live or practice in ********) and used my photo without my permission. I have emailed their customer service multiple times requesting to remove my profile but have not heard back. I want them to remove my profile and photo from their website as soon as possible.

    Business Response

    Date: 06/20/2023

    Please be advised that we have removed the complainant's information from our system.

    Customer Answer

    Date: 06/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     My photo and profile still appear on the website on ****** search. Please remove my name and photo from your system. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **********




     

    Business Response

    Date: 06/22/2023

    Please have the consumer check again.  We have deleted her information from our system.  While her name appears in ******* if you click on it nothing comes up.  We have no control on removing her name from ****** site.

    Customer Answer

    Date: 06/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **********



     

  • Initial Complaint

    Date:06/12/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site has my personal information listed including my home address, home phone number, and nursing license number. They have also listed me as a CRNA, which is a nurse practitioner, while my license is for nursing.I did not authorize my private and business information being listed on this site, I have attempted to remove this information to no avail. I want my information completely removed.

    Business Response

    Date: 06/12/2023

    Please be advised that we have deleted the complainant's information from our system.

  • Initial Complaint

    Date:06/06/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Find a doc *** charged a monthly fee of $36 dollars to my credit card with my consent for years since 2019, claiming I did sign up for their Gold Package and received many airline vouchers: I never signed for or authorized their monthly deductions, did not sign up for a Gold package, as they claim and the 1 ***************************************************************************** the unauthorized monthly deductions.. I requested reimbursement for the monthly payments I never did sign up for since 2019. They declined to do so.

    Business Response

    Date: 06/21/2023

    Please be advised that a final and amicable resolution was reached with the complainant on 6/9/23.  Our resolution confirmation letter was signed and returned and the adjustment was made to his account.

  • Initial Complaint

    Date:05/30/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone from find a top doc contacted me as a new dermatologist in the area and convinced me to buy a personalized plaque after being named a Top dermatologist and would provide a digital copy for $369.00. I realized after giving my information that something wasnt right. They sent me an email with a digital document that had errors and an inappropriate photo for a dermatologist. I tried to block the charge with Amex which was more than they said at $381.81 but they cannot refund scams. I requested and received a new credit card but am frustrated and concerned this has been happening to other doctors for a while.Then, I got an email prompting me to login to a website I never registered for and to treat patient Ive never hear of via telemedicine. This is completely illegal and in appropriate.Thank you.

    Customer Answer

    Date: 06/23/2023

    At this time, I have been contacted directly by Find a Top Doc, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     The left several voicemails to call them back but I have no interest in speaking with them. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *********************-*****

    Business Response

    Date: 06/26/2023

    It is our expressed wish to resolve this matter with the complainant.  We have tried calling and emailing her.  If she wishes to resolve this matter we urge her to contact ******, Client Services  *******************.  Thank you.

    Business Response

    Date: 07/03/2023

    An amicable agreement was reached with the complainant on 6/30/23.  Our resolution letter was signed and returned and all adjustments were made. 

    Customer Answer

    Date: 07/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************-*****



     

  • Initial Complaint

    Date:05/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received mail from Findatopdoc.com at my business address. I visited the BBB and the website to assess legitimacy and saw my name and a previous business address listed on the website. I did not authorize this posting and want it removed immediately.

    Business Response

    Date: 05/15/2023

    Please be advised that we have removed the complainant's information.

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *************************** and I have found that my parent's home address and personal phone number are listed on ****************! I did NOT authorize this information to be displayed on the internet. This website created a profile for me under the impression that I have created an account with them, going so far as to post my personal phone number and my parent's home address with included business hours! This company also lists services that they believe me to provide. I want my information removed from this website immediately.

    Business Response

    Date: 05/04/2023

    Per the consumer's request we have removed her information from our system.

    Customer Answer

    Date: 05/04/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

Find a Top Doc, Inc. is NOT a BBB Accredited Business.

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