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Business Profile

Internet Marketing Services

Find a Top Doc, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 115 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to contact this business to request the removal of my information from their website. Currently, I am not providing care in any of the clinics or hospitals on the page, nor am I living in those areas. I believe this is misinformation, confuses the public, and hurts my business by directing potential clients to inaccurate locations. I would appreciate it if they could remove my information from their page, as it was obtained and published without my consent.

    Business Response

    Date: 11/29/2023

    We have removed the consumer's information per his request.

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site published my personal cell phone number without permission and in healthcare this is extremely unprofessional and downright dangerous. I will give the benefit of the doubt that they somehow pulled the information from some date leak or other data collection site, however I have made multiple attempts to contact this company to get this information taken down, with no results. I attempted to make an account to correct the information, which appeared to be a phishing scam, and was never able to even "complete the account" after entering in all my data. I called their privacy practices number listed on their website, and it routes to a call line about an "exciting opportunity for people 65 years or older," with zero other options to talk to a representative or address privacy at all. I am in the middle of a stalking case and I need my personal phone number taken done ASAP. This appears to be a scam site.

    Business Response

    Date: 11/17/2023

    Please be advised that the complainant's information has been removed.

    Customer Answer

    Date: 11/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:11/14/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After a phone call to cancel services I subscribed to in the past, I was asked if I was interested in purchasing other services. I was not, and did not agree to order any further services or products. Recent charges on my credit card show a $2,068. 97 charge from Find a Top Doc **** I am asking that the charge be reversed immediately, and that the company cease using the credit card.

    Business Response

    Date: 11/22/2023

    Please be advised that several attempts were made to contact the complainant but no response back.  In lieu of speaking with the complainant we have responded to his credit card dispute accordingly.

    Customer Answer

    Date: 11/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******************************



     

  • Initial Complaint

    Date:11/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a LinkedIn message that I was being chosen for a find a top doc award from Texas Monthly. I was asked to make appointment and they interviewed me and charged me $640 for this "award". Turns out it was not from Texas Monthly. They were dishonest and very pushy. I told them 3 times I did not want it. I also have never authorized recurring payments which they are trying to charge my credit card

    Business Response

    Date: 11/16/2023

    Please be advised that this matter has been resolved and closed as of 11/14/23 and all adjustments were made to the complainant's account.

  • Initial Complaint

    Date:11/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As per telephone conversation with your magazine I have paid the initial sum of $1365.11 for my subscription, along with plaque shipping fees. I was told there will be additional 3% marketing fee on the initial sum and no other charges. To my surprise, on 11/10/2023 I been charged an additional $1340.33, without any prior notice or authorization. I want to emphasize that I do not consent to nor authorize this additional charge of $1340.33. This unexpected transaction is not only inconvenient but also goes against the terms initially communicated to **** kindly request that you promptly investigate this matter and provide a thorough explanation for this unauthorized charge. Additionally, I expect the immediate reversal of the unauthorized amount back to my account.I appreciate your urgent attention to this matter and look forward to a ****************

    Business Response

    Date: 11/21/2023

    This matter has been resolved and closed amicably with a signed resolution letter.  All adjustments to the complainant's account have been made as of 11/20/23.

  • Initial Complaint

    Date:11/13/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged my credit card $816.62 without my approval. When searching online to figure out how to cancel whatever account they have, it seems to not exist. They never had my authorization to charge my credit card. I want a refund and any account canceled.

    Business Response

    Date: 11/27/2023

    This matter was resolved amicably with a signed resolution letter.  All adjustments to the complainant's account have been made accordingly.

  • Initial Complaint

    Date:11/07/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You DO NOT have my permission to post my information on your website. I have repeatedly tried to contact your website to have my profile and information deleted. I am in the Healthcare Field of ********************************** Practitioners (Mental Health ************************** Therapists) and my classification is that of a Behavioral Analyst, and hence, I absolutely DO NOT want my information to be made public on your website, by your website.This complaint to to inform you to DELETE my information and profile from your website.

    Business Response

    Date: 11/07/2023

    We have removed the complainant's information.

    Customer Answer

    Date: 11/07/2023

    Better Business Bureau:

    I have reviewed the response i.e., deletion of my profile and information, is made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved, at this time.

    Sincerely,

    ***************************



     

    Business Response

    Date: 11/21/2023

    As previously stated we have removed the consumer's information from our system.  If you click on the link provided in this complaint you will see there is no information on our site.  We are unable to remove what appears on *******

    Customer Answer

    Date: 11/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    They state that "they are unable to remove from ******** Nobody is asking them to remove ****** results!!!

    On THEIR website - findatopdoc.com  they need to remove "******** NEW PROFILE" .which appears when one puts in my last name and zip code on the findatopdoc.com webpage: **********************************************

    If one puts in my last name and zipcode on **********************************************, my profile which has been created by findatopdoc.com appears. It is their job to delete my profile from their website, not google's!

    They need to delete my profile. Findatopdoc is posting my profile - not ******* They are playing dumb!

     

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

  • Initial Complaint

    Date:10/24/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Find a Top Doc Business charged my business credit card $204.92 on Oct 09 2023 for services / merchandise I did NOT order. I am requesting a Full refund.

    Business Response

    Date: 10/26/2023

    Please be advised that this matter has been closed and all adjustments were made to the complainant's account on 10/25/23.

  • Initial Complaint

    Date:10/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Findatopdoc.com has personal information on their website about me that puts my physical safety at risk. As a former victim of stalking I have tried to get this information removed but have not been able to resolve this.

    Business Response

    Date: 10/25/2023

    We have removed the complainant's information as requested.

    Customer Answer

    Date: 10/30/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

     

     When I search for my name, my name occupation and city still comes up from there site. For my personal safety all this information must be removed. 


    ***********************




     

    Business Response

    Date: 10/31/2023

    Upon checking we again found that the information has been removed.

  • Initial Complaint

    Date:10/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I already asked via email for my information to be removed. I have tried creating an account on this website so that I could change the information and possibly delete it myself- but the site wont send me the text code despite multiple attempts. This website has my personal home address listed as my business address. Working as a mental health provider I absolutely do not want my personal information made public. This organization does not have my permission to share any of my information, let alone my address and contact details. I need them to remove it immediately.

    Business Response

    Date: 10/20/2023

    Please be advised that we have removed the complainant's information from our system.

    Customer Answer

    Date: 10/20/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

Find a Top Doc, Inc. is NOT a BBB Accredited Business.

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