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Business Profile

Internet Marketing Services

Find a Top Doc, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 115 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm a healthcare provider and my personal information is listed on their site without my consent. I want my information removed from this site.

    Business Response

    Date: 07/28/2025

    We have deleted the complainant's info as requested. 

  • Initial Complaint

    Date:07/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to pay a ONE TIME $200 charge for a plaque and a press release. The sales *** who called me did not explain ANYTHING about an ongoing program and membership with monthly charges. My credit card information was stored and fraudulently charged monthly for $195 for the following 5 months. I need a full refund in the amount of $768.49. It is appalling to prey on physicians by phone and then enroll them into programs with useless services (that they have no awareness of) without their knowledge. When i called to request to be refunded, I was advised i must not remember signing up (which is ABSURD because I am 43 with no memory issues and I remember very clearly what I agreed to on the phonecall.) If I am not refunded immediately I will pursue legal action for this fraud. I wish I had looked at this BBB page before agreeing to the one time charge - there are over 70 ***orts of outright FRAUD AND THEFT.

    Business Response

    Date: 07/29/2025

    The complainant went though his credit card company for the bulk of the disputed charges.  He will receive his funds through his credit card company.  We credited the balance of what was originally promised.  

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My information (name, NPI number, and address) is listed on this nonaccredited website without my permission. I have formally requested they remove it using the email address provided in their site, and the email bounced back as it is not in use.

    Business Response

    Date: 05/14/2025

    We have removed the complainant's information as requested.

  • Initial Complaint

    Date:05/13/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business conducted a fake interview for a fake award and solicited money to publish my information in their marketing materials. I found out afterward that there is no basis for this "award" and the website they offer advertising on, Findatopdoc.com is not a validated website or accredited business.

    Business Response

    Date: 05/14/2025

    This matter has been resolved.  The complainant's account has been adjusted accordingly.

    Customer Answer

    Date: 05/14/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* *******



     

  • Initial Complaint

    Date:05/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm a healthcare provider and my personal information is listed on their site without my consent. I want my information removed from this site.

    Business Response

    Date: 05/07/2025

    We have removed the complainant's information from our system.

    Customer Answer

    Date: 05/07/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* ********



     

  • Initial Complaint

    Date:04/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call from this business.Regarding, possibly promoting me on their magazine and offer me the title of the top doctor in the state of *********. After a fifteen minute discussion, I did find it reasonable to committ $998 for a full online profile levels and A top doctor badge, which I could place on my website. After two weeks of non-contact, they contacted me again and stated they were still working on editing, my profile and subsequently charged me another $1,029 for which I did not authorize, and for which no services are rendered for the first $998. I have tried multiple times calling back the company requesting refund, however, they always call for private numbers and are extremely difficult to contact. This is an obvious psuedo-scam and am seeking the return of 100% of my committed capital for lack of services rendered.

    Business Response

    Date: 05/07/2025

    Our representative attempted to resolve this matter with the complainant but he was unwilling to speak over the phone.  A resolution letter was sent to him requesting that he sign it before all adjustments could be made.  To date he has not signed the letter or responded back to us.  We urge him to sign and return the letter or contact our representative at ************** so this matter may be resolved and closed.  Thank you.

    Customer Answer

    Date: 05/13/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    This company fraudulently charged my credit card $1000 for services that I did not ask for and did not agree to. 

    I agreed to pay $1000 for a certain marketing package called the gold package. 

    Without proper authorization from me, they automatically, again without permission from me, upgraded me to another marketing package for an additional $1000. 

    I never authorized that second payment, as those services were never agreed upon. 

    They quite literally stole $1000 from me. 


    They have refused to return the $1000 to me and furthermore, they have refused to close my account and delete my credit card information. 

    I am demanding a return of my $1000 and a closure of my account. 

    Thank you 



    ******* *******




     

    Business Response

    Date: 05/14/2025

    As stated in our previous response we sent a resolution letter where upon receiving his signature the requested adjustment will be made to his account.  We urge him to contact *************** at ************** to further discuss.

  • Initial Complaint

    Date:04/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I agreed to pay this company for a one time fee to provide promotional services. They began charging my credit card and unauthorized, ever increasing amounteach month after that.

    Customer Answer

    Date: 04/28/2025

    At this time, I have been contacted directly by Find a Top Doc, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

     

    Although they refunded the money they unlawfully took,I had to go to a lot of trouble and spend a lot of time  to get them to repay me.   That time and effort will never be repaid    I don't want other doctors to suffer the same fate   

     

    ** ******* ******* **

  • Initial Complaint

    Date:03/31/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a healthcare provider whose information is listed on the following website, which is known for scamming healthcare providers. I also did not ask for my information to be included on their website and want it removed:************************************************

    Business Response

    Date: 03/31/2025

    The complainant's information has been removed.

    Customer Answer

    Date: 04/01/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ******



     

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction of $1,644.62 on March 13, 2025. I paid for a Top Doc listing on their publication. I understood the price was $15.99 plus fee. I do not want to pay more than a thousand dollars for this service and would like my money back. I have already filed a dispute with my credit card company and filed a report with the ***. They initially send a letter from Women in Medicine saying you have been selected as Top Doctor in your town and will be included at no cost or obligation. You register online agreeing to be included then they set up call with you through what appear to be legitimate means. After a 10 min interview they say we offer two options you can choose from these tiers for this cost. She said $15.99 so I agreed when in reality they are charging more than $1600. For that amount I do not want to be included in your publication and would like my money refunded. In addition your invoice includes no order number or invoice number.

    Business Response

    Date: 03/24/2025

    This matter was resolved with a signed resolution letter.  All adjustments were made to the complainant's account accordingly.

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by "Today's Nurse" and was told they would help promote my nursing educational products, feature me in their magazine, and create an online profile for me on their website. My card was charged but I never received the correspondence they described, requesting me to edit my profile before they submitted it. Reddit has several nurses who had the same experience, all calling it a scam. I called the number listed and the answering machine states the number is for "Find a Top Doc." Website is ***************

    Business Response

    Date: 02/18/2025

    This matter has been resolved and closed.  On 2/14/25 all adjustments were made to the complainant's account.

    Customer Answer

    Date: 02/18/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     While they rightfully issued a refund of my money, they have not stopped preying on nurses and attempting to scam them out of money for services that do not exist.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** *****




     

Find a Top Doc, Inc. is NOT a BBB Accredited Business.

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