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Business Profile

Internet Marketing Services

Find a Top Doc, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 114 total complaints in the last 3 years.
  • 31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a psychologist and have been trying to CANCEL my subscription to Find A Top Doc. It is supposed to be a referral source for patients and I have never received any referrals and do not need the service. However, despite my efforts to call, email, etc. both multiple times, I NEVER hear back or anyone answers. They continue to collect $93 a month from me and there seems to be no way of me CANCELING this "membership." This "business" seems to be a complete scam for health care providers. I have been a licensed psychologist since 2011 and have never dealt with anything like this.

    Business Response

    Date: 05/03/2023

    Please be advised that our ******************** spoke with the complainant and resolved this issue on 4/28/23.  It was agreed there would be no further billing to her account.

  • Initial Complaint

    Date:04/13/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do NOT authorize the website of findatopdoc.com to display my information as a provider and demand that my address, phone number, and my entire profile be removed IMMEDIATELY! I did not authorize this!!!

    Business Response

    Date: 04/21/2023

    Please be advised that we have removed the complainant's information from our system.

  • Initial Complaint

    Date:03/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I am a physician and was sought out by Find a Top Doc regarding the opportunity to be a top doc in psychiatry think that the entire process was misleading and not well explained to me from the start.First they made it sound as if it was a form of recognition ie I get a plaque and a news release I got the plaque but the news release was never published. They would call and tell me that they were doing x which I thought was part of the package but never informed of the amount In the mean time they charged me 92 dollars for ongoing appearance on their list of docs which made sense. Looking back at the charges they were a lot and spaced intermittently and idfficult to keep track ** but in the end added up to a lot.I called the business they told me that ****** by rep must have told me about the amount of each charge and honestly I do not remember him doing so. the woman told me she would not charge me for something I never said okay to and forgave 6 months of the 92 dollar but I have to sign a paper that states that it is all resolved and I am satisfied.So unsure if I should sign the paper or complain I figured that I would complain. Is there any thing that you can d to help or should I just forget it *******************

    Business Response

    Date: 04/03/2023

    This matter was resolved and closed on 3/31/23.

  • Initial Complaint

    Date:03/21/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/04/2023, Find A Top Doc billed me $189.00 on my Mileage ********* for a plaque which they sent me in the mail. I did NOT order any plaque or any service from this company. I contacted my **** to dispute the charge and wrote three letters, February 13, 27 , and March 17, to Find a Top Doc telling them that their charge was not authorized and requesting them to contact me by MAIL to reverse this illegal charge.Unfortunately, they have chosen to only make harassing phone calls, telling me I have to call them to 'verify'my demand, but this only results in hearing aggressive and hostile altercations, during which they insist I pay for this unwanted product.Find a Top Doc is a scam. I ordered a plaque one year earlier in 2022 stupidly thinking it was being issued by a legitimate medical association. I received a cheap plaque and found it had no value and no association with a medical association. I am a retired, 78 year old physician, and am upset I fell for this scam without checking with Better Business Bureau. In 2022 I requested a refund, but the **** charge had already gone through so there was little I could do. Now, however, I find that since they retained records of my **** number, they placed a completely unauthorized charge of $189.00 on 1/14/23 for a plaque I never ordered and did not want.I have requested by mail three times that Find a Top Doc remove this charge from my ****, but they will not agree to this. I am hoping the Better Business Bureau can help me resolve this dispute with an obvious scam in my favor.With thanks for your assistance, ***** ********************** ****

    Business Response

    Date: 03/23/2023

    This matter was resolved and closed on 3/14/23.  We have also removed the complainant's information from our system.

    Customer Answer

    Date: 03/23/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

  • Initial Complaint

    Date:03/21/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 10, 2023, this company charged $189 to my credit card for a plaque (I am a physician) that I never ordered. It is unclear how they had my credit card on file, or how they were able to access it. I tried to call to resolve the issue, but the phone number that was provided on the credit card **** produced a recording that repeatedly told me to hold for an agent, then hung up on me after 2-3 minutes. I then searched their number online (the same one that is presented here in the BBB company profile), which had a strange recording that said I should push a number to find out about being eligible for some "benefit" (I did not push the number), and then also hung up on me. I tried to email through their website for resolution, but after reading the complaints listed here on the BBB, I have little faith that this was some type of oversight on their part. This seems to be a repeated offense/business plan for this organization.

    Business Response

    Date: 03/29/2023

    This matter was resolved and closed on 3/23/23.

    Customer Answer

    Date: 03/30/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.  My money was refunded and the business agreed to remove any of my stored CC information and deleted any agreements for autopay going forward.  I find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:03/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Supposed to be a one time fee but they charge every month after a brief call hopping the victim dose not remember he already payed.

    Business Response

    Date: 05/03/2023

    Please be advised that we did, in fact, reach an agreement with the complainant on March 21, 2023.  He was asked to sign our resolution agreement letter but until today, 5/3/23 has not.  We ask that he sign the letter so that this matter may be closed.

     

    Thank you.

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company created a profile for me without my consent, which does not list my business address or business number, but has leaked my PERSONAL cell phone number and HOME address. This is a safety hazard and I want it removed immediately (the profile with my name, address, and phone number- I want it taken down completely). I reached out to them by phone and email with no response so far.

    Business Response

    Date: 02/28/2023

    The complainant's information has been removed.

    Customer Answer

    Date: 02/28/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company in question, Find a top *******, has published incorrect information about my practice that includes a wrong location and incorrect hours. They called me and said if I want to change it I need to subscribe by paying them and then the information can be fixed. It seems very unfair that they have published bad information and I have to pay to correct it.

    Business Response

    Date: 02/22/2023

    The complainant's information has been deleted from our system at no charge to him.

    Customer Answer

    Date: 02/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************************



     

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a clinical psychologist, and Find a Top Doc **** posted a profile with my name, business address, "working hours", and personal cell phone number with the phrase "New patients:" in front of it, implying that new patients should call my personal cell phone number. This is dangerous and unethical, as I would never give patients my personal cell phone number. I am not affiliated with this business, never provided them with any of this information, and I never consented to having a profile on their website. I would like this unauthorized profile to be removed immediately.

    Business Response

    Date: 02/21/2023

    The complainant's information has been removed.

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a healthcare provider, and this company has listed my personal cell phone on their website, along with an inaccurate description of the services that I provide which has led to multiple phone calls from individuals in the community, seeking treatment that I do not provide.

    Business Response

    Date: 02/17/2023

    The complainant's information has been removed.

Find a Top Doc, Inc. is NOT a BBB Accredited Business.

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