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Business Profile

Delivery Service

GOFO Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered through an apparel company that used this delivery service to complete the transaction. This was supposedly delivered in March they are now sending me pictures of the delivery which seems to have been thrown over the fence at the front gate which is nowhere near my building or unit. They seem to have made no effort to enter the complex to deliver it to me or at least put it in the mail room. When an issue first arose I sent them detailed instructions to gain entrance, but this is what they chose to do.

    Customer Answer

    Date: 10/03/2024

    Better Business Bureau:

    At this time, I have not been contacted by GOFO Express regarding complaint ID ********.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:08/30/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 20th,Delivery supposedly Aug 27 9:50pm Photo of Proof was provided but ONLY of the box label.*************** is the Waybill Label / Tracking for GoFro I am writing to file a formal complaint against GoFo Express regarding a delivery issue that has caused significant inconvenience and frustration. GoFo Express marked my delivery as complete on Aug 27. 2024, but no one signed for the package, and it has not been delivered to my address.The delivery photo provided by GoFo Express was unhelpful and did not accurately show my address or the package. (it was a label)Despite multiple attempts to contact GoFo Express through their customer service channels, I have received no response or resolution.I request that GoFo Express:Conduct a thorough investigation into the whereabouts of my package.Provide a satisfactory explanation and any relevant evidence regarding the delivery.Issue a full refund or replacement of the missing package, as appropriate.Improve their customer service response to ensure that future concerns are addressed promptly.Thank you for your attention to this matter.

    Customer Answer

    Date: 08/30/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

GOFO Express is NOT a BBB Accredited Business.

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