Complaints
Customer Complaints Summary
- 677 total complaints in the last 3 years.
- 230 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/24/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Returned their products with the *** and shipping label they provided. No refund given by themBusiness Response
Date: 01/02/2025
Please accept our sincerest apologies for the delay with the refund for the returned items. We have issued a refund to the original pay method.
Thank you
Customer ServiceCustomer Answer
Date: 01/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ****
Initial Complaint
Date:12/24/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello I tried reaching out to someone but no one answered the phone I also emailed but no reply yet , my order number is *********. I asked all of my neighbors and nothing . Im not even sure where my order is or what happened but I payed extra to have this order and its not here. And now I need it for a gift for tomorrow since its Christmas. Now there wont be any Christmas at all it is ruined . I dont know why this alway happens or why they didnt ask for signatureBusiness Response
Date: 12/24/2024
Please allow us to begin without sincerest apologies for the non-received package and for any inconvenience this may have caused. According to the information provided by the courier, this package shows delivered December 23, 2024. We truly apologize that the package has not been received and we have issued a full refund to the original pay method used towards this purchase.
Thank you
Customer ServiceInitial Complaint
Date:12/24/2024
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had made a purchase for men's cologne..stated it was delivered sat 12/21/2024 @ 6:05a.m. the pkg was never delivered to my address! Attempted to call ************* and recording stated not taking calls to email them! I have emailed multiple times with absolutely no response! Unexceptable!Business Response
Date: 12/24/2024
Please accept our sincerest apologies for the non-received package and any inconvenience this may have caused. Since the package has not been received, we have issued a full refund for this purchase.
Thank you
Customer ServiceInitial Complaint
Date:12/24/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order and paid for expedited shipping. I got message a label was created on 12/20/2024 from *** however as I continue to check and it's 12/23/2024 it's saying they still hadn't received my package. What was the use for paying for 1 day shippingBusiness Response
Date: 12/24/2024
Please accept our sincerest apologies for the delay with receipt of this package. According to the details provided by the courier, the package is scheduled for delivery today.
Thank you
Customer ServiceCustomer Answer
Date: 12/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I would like to be refunded my one day shipping payment. This was a Christmas gift that I ordered last week. I paid extra for one day shipping. Earlier today it said it was out for delivery today. Now it has changed to December 26th. It took the carrier. Three days to even receive the package.
******** *******
Business Response
Date: 12/26/2024
We would like to offer our apologies for the delay with receipt of this package. We have issued a refund to the customers pay method for the expedited shipping charge.
Thank you
Customer ServiceInitial Complaint
Date:12/20/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered with ************* on 12/11/24 , I paid for expedited shipping and received nothing . It is now 12/20/24 .. I have contacted them and the shipping company .. ************* customer service number doesnt work. Ive called 5 times and each time the machine told me something different.. one time I was out on hold for a hour and 30 mins, when I tried to call back the next day it told me To call back during business hours 9-5pm eastern time I called 2:33 pm I am on and living in EASTERN TIME.. The ********************** they picked told me that ************* didnt tell them that my package was suppose to be expedited. The shady shipping company also went into the tracking log and lied after I contacted ************* for a refund trying to make it seem like the package was delivered but someone was not smart enough to correct the dates ************* also lied saying my packages would be delivered on 12/18/24 but once again NOTHING. Nobody is trying to give me my money back.. I never wanna order with this company again .. I ordered through them for my kids Christmas gifts and now the main gifts and lost and I lost my money along with it VERY VERY VERY VERY UNPROFESSIONALBusiness Response
Date: 12/20/2024
Please accept our sincerest apologies for the non-received package and for any inconvenience caused while attempting to contact our company.Since this package has not been received, we will issue a full refund to the original pay method used for this purchase.
Thank you
Customer ServiceCustomer Answer
Date: 12/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******* ******
Initial Complaint
Date:12/20/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my deep frustration regarding my recent order, #*********. According to the tracking details, it was marked as "Delivered, In/At Mailbox" at 1:49 PM on December 19, 2024. However, I have checked thoroughly, and the package is nowhere to be found.Firstly, my mailbox is not designed to accommodate large packages, so Im baffled as to why it would supposedly be delivered there. This raises serious questions about how the delivery was handled.Adding to my frustration, I specifically purchased this fragrance because your promotion highlighted express shipping, which I trusted to ensure the gift would arrive in time for Christmas. Now, with just days left, Im forced to go out of my way to find a replacement gift elsewhere. This is not only inconvenient but completely defeats the purpose of shopping with ****** make matters worse, Ive been trying to contact your customer service line for over 30 minutes, waiting on hold with no response. This level of service is utterly unacceptable, especially during the holiday season when prompt and reliable assistance is ********** this point, even a redelivery is futile since it wont arrive before Christmas. I expected better from your company, and this experience has left me extremely dissatisfied.Business Response
Date: 12/20/2024
Please allow us to express our sincerest apologies for the non-received package. According to the information provided by the courier,this package shows delivered on December 19, 2024. Since this package has not been received, we have issued a full refund to the customers original payment method.
Thank you
Customer ServiceInitial Complaint
Date:12/20/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 12/12/2024 with Fragrancenet.com. 1oz Versace Bright Crystal 1oz ******* ******* Signature I was provided with a tracking number. Upon arrival, I opened the box and the perfume was not there. I received two samples and a few other pieces of literature. I've tried calling them several times during business hours, and cannot get through to anyone. I've emailed them and haven't received a response. This was supposed to be a Christmas gift, and I'm upset that they'd send a package without the perfume. I'd like a refund because obviously with Christmas being 6 days away this is forcing me to go out and have to buy a brand new gift. There are several other people experiencing similar situations. The company have shut their phones off during business hours. Several people including myself were waiting to speak with someone holding for up to two hours, and still haven't had the issue resolved.Business Response
Date: 12/20/2024
Please accept our apologies for the condition in which your package has been received. Per customer request, we have issued a full refund to the original pay method for this purchase.
Thank you
Customer ServiceCustomer Answer
Date: 12/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
******** *******
Initial Complaint
Date:12/20/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 12/13/2025with the amount of $229.52 that shouldve been shipped within 1-3 days that has still yet to be shipped. I have called MULTIPLE times and have yet to be able to speak with anyone in regards to getting a refund!Business Response
Date: 12/20/2024
Please allow us to offer our apologies for the delayed with the processing and shipping on this order. Our records show that this order has been cancelled per customers request. The funds will be returned to the original pay method.
Thank you
Customer ServiceCustomer Answer
Date: 12/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** ******
Initial Complaint
Date:12/20/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered items from this website, 3weeks ago, I havent received my items yet. I have attempted to reach someone by phone and email, no one has contacted me. I was hoping to receive my items before. Christmas. I only want the merchandise I paid them for. Thank you for your assistance.Business Response
Date: 12/20/2024
Please note our records show that this order is currently on hold with our Credit Team. Email notification has been sent to customer, requesting additional billing information. We ask that customer please respond to the email so that we may continue the process of the order.
Thank you
Customer ServiceCustomer Answer
Date: 12/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:I have proof of several emails sent, I confirm my address each time. The delivery address is the same as billing. I dont understand what the issue is. Ive been dealing with this for several weeks now, this is very poor customer service.
****** *****
Customer Answer
Date: 12/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Please advise, as of 4:56pm Dec 26, 2024, I have yet to receive my package. I would appreciate an update on shipping and tracking number
****** *****
Business Response
Date: 12/27/2024
Please note according to the information provided by the courier, this delivery is scheduled for delivery today December 27, 2024, with ****We ask that customer track this delivery with the tracking information provided.
Thank you
Customer ServiceInitial Complaint
Date:12/19/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a order 5 days ago and still no status of shipping/tracking number.I have sent 4 emails to their customer service email and no replies.This is not the first time this issue has happened. They refuse to respond.Business Response
Date: 01/03/2025
Please allow us to begin with our apologies for the non-received package. Since this package was not received, we have issued a full refund to the original pay method.
Thank you
Customer Service
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