Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely upset because I never received my order #*********, yet it is marked as delivered. This was supposed to be a birthday gift, and the party is today in the afternoon. Because the package never arrived, I had no choice but to go out and purchase the item again last minute, leaving me out double the money.I decided to try your company after hearing many good things, but unfortunately my very first experience has been terrible. Not only was my order not delivered, but it also caused unnecessary stress on what should have been a special occasion.I am requesting a full refund immediately since I did not receive my order.

  Business Response

  Date: 09/18/2025

  Thank you for your feedback regarding your recent order. We sincerely apologize that your shipment has not been received. We have initiated a claim with our courier service to investigate the delivery issue and obtain further details regarding the misdelivery.
  In the meantime, we have processed a full refund for your order. Please allow 2-7 business days for the refund to appear in your account.
  We appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 09/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ****
  
  
  
   
  
  

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased perfume like I had done from them many times 8/6/25 for $69,30. Got notice that my product was delivered, but I never received the merchandise or my money back. I would like some sort of resolution. Order # was *********.

  Business Response

  Date: 09/08/2025

  Thank you for contacting us regarding your missing order. We sincerely apologize for any inconvenience this has caused.
  We have processed a full refund for your order as of September 8, 2025, and have filed a claim with our courier service to investigate this matter further. Please allow 2-7 business days for the refund to appear in your account.
  We appreciate you taking the time to bring this to our attention and thank you for your patience as we work to resolve this issue.
  If you have any questions or concerns, please don't hesitate to reach out to us.

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my order number *********, email ********************** was allegedly delivered 2 days ago , unfortunately Ive been unable to locate my order I have already asked everyone . It seems like it was left right in the front in the broad daylight where anyone passing by can see it , we specifically have a sign up front that says to leave them in the box located in the front house so that our packages dont get stolen . It seems like the carrier was someone called Ontrac which I have never gotten , which could maybe be the cause of the issue, I wish that my order came with a signature since its very expensive and now I have to suffer the consequences of the carrier . I tried calling yesterday but was unable to reach anyone at all ,I would appreciate having my funds returned .

  Business Response

  Date: 08/25/2025

  We sincerely apologize that you have not received your order. We understand how frustrating this situation must be for you.
  After careful review of your case and considering the multiple similar claims we have received, we are unable to process a refund or arrange for reshipment at this time. This decision is based on our established policies regarding delivery exceptions, as we have previously accommodated similar situations.
  We recommend that you contact your financial institution to discuss the next steps for investigating this transaction. Your bank or credit card company will be best positioned to guide you through their dispute resolution process and advise you on available options.
  Please be assured that we will fully cooperate with any investigation initiated by your financial institution and will provide any documentation or information they may require to resolve this matter.
  We appreciate your understanding and apologize for any inconvenience this situation has caused.

  Customer Answer

  Date: 08/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This was my first time ordering from your company, and I am extremely disappointed with the experience. Not only did I pay for two-day shipping, but the order did not ship until about a week later. On top of that, I never even received my package.
  
  
  In your response, you mentioned multiple similar claims. I do not understand what you mean by that, as I have never ordered from your company before. This is my very first order, so it is unfair and confusing that my case is being grouped with other claims.
  
  
  It does not seem fair that I, as the customer, should bear the loss in this situation. I trusted your company with my purchase, paid extra for faster shipping, and yet was left without my order. I expected better service, accountability, and resolution from a business, especially for a first-time customer.
  
  
  I respectfully ask that you reconsider your position and provide either a refund or another resolution. I also believe it is important to warn other potential customers to be cautious, as this experience shows how easily someone can end up paying and still not receiving their order.
  
  

  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 08/26/2025

  Thank you for contacting us regarding your recent order concern. We have thoroughly reviewed your inquiry and conducted a comprehensive search of our internal systems.
  Our records indicate that multiple orders have been placed using the same account information, including previous instances where similar delivery concerns were raised. In those cases, we provided refunds as a courtesy to ensure customer satisfaction.
  Given the pattern of previous exceptions made on your account and the resolutions already provided, we are unable to offer additional assistance at this time. We recommend contacting your financial institution directly, as they may be able to provide guidance and support regarding your transaction.
  We appreciate your understanding and wish you well in resolving this matter.

  Customer Answer

  Date: 08/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I reject this response. I want to make it absolutely clear that I have never ordered from this company before. This was my first and only order, and it was never delivered to me.
  
  
  The businesss claim that there have been multiple orders or prior instances of refunds tied to my account is completely false and misleading. I do not appreciate being accused of having a pattern of issues when this was my very first order. It is deceptive for the company to make these statements instead of addressing the actual problem.
  
  
  I expect the business to correct this false claim and take accountability for my undelivered order.
  
  

  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 08/27/2025

  Thank you for contacting us regarding your recent order concerns. We have conducted a thorough review of your account history and order details in consultation with our management team and relevant departments.
  After careful examination, we have determined that the orders in question were processed using identical account credentials and billing information. In accordance with our established policies, we are unable to authorize a refund or replacement shipment for these transactions.
  We understand this may not be the resolution you were hoping for, and we sincerely apologize for any inconvenience this may cause. We recommend contacting your financial institution to discuss filing a dispute, as they may be able to provide alternative assistance in this matter.
  Please know that this decision was made after comprehensive review and consultation with the appropriate teams. While we are unable to make exceptions in this particular case, we genuinely appreciate your understanding and your business.
  If you have any other questions or concerns, please don't hesitate to reach out to our customer service team.
  

  Customer Answer

  Date: 08/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am disputing your response. I have never placed any orders or transactions with your company. You are falsely claiming that these orders were processed using my information, which is not true.
  
  
  I demand that you provide full documentation of the alleged transactions, including the order history, billing information, shipping address, email, and phone number you claim were used. The order number in question is *********, and my correct information is below for reference:
  
  
  Name: ***** *****
  Email: *******************************
  Phone: ************
  Billing/Shipping Address:
  ***** *****
  **********************
  ****************
  
  
  If you are claiming there are other transactions, then show me those as well. Without proof, your statements are misleading and deceptive. I insist that you either provide evidence of these supposed transactions or immediately resolve this issue with a refund.
  

  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 08/28/2025

  Thank you for your response. For security purposes, we are unable to provide billing, shipping, or account information through this platform. If you require details regarding past orders, please contact our customer service team directly.
  Our decision regarding this order remains unchanged at this time. We continue to recommend that you proceed with filing a dispute through your financial institution, as we are unable to offer any additional exceptions.
  We appreciate your understanding in this matter.

• Initial Complaint

  Date:08/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction 8/21. Order ********* Amount total ***** I ordered a bottle of Cologne and received a Chinese wallet. It was a complete mystery as there was no invoice or paperwork included in the package. It took several emails to the company and I still dont believe there is any resolution to this point. It seems like the responses were all automated and not addressing my messages at all. They are supposed to send the actual product that I ordered but this is completely unprofessional and terrible customer service.

  Business Response

  Date: 08/25/2025

  We sincerely apologize that you have not received your ordered item and appreciate you bringing this matter to our attention.
  Our records indicate that a replacement shipment was processed on August 24, 2025, and dispatched on August 25, 2025. Confirmation along with updated tracking information was sent to the email address associated with your account.
  We regret any inconvenience this situation has caused and remain committed to ensuring your complete satisfaction. Should you require any additional assistance or have questions regarding your replacement order, please do not hesitate to contact us directly.
  Thank you for your patience as we work to resolve this matter.

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not receive my order from ontrac ..I explained that's not my door and that I wanted a refund ...they claim i received the order and it went to a neighbors home and they opened it ...they ******* to the office I explained it to the courier and they were to pick it up and return it ..they have not returned my funds ...no one should do business with this company , they are not truthful

  Business Response

  Date: 08/25/2025

  Thank you for reaching out. Our records indicate that there is an active dispute on your order. While your financial institution is reviewing the transaction, we are unable to take further action on our end. Once the dispute is resolved, your financial institution will notify us of the outcome, and we will proceed with the necessary next steps accordingly.
  
  We are actively cooperating with your bank and will provide any requested information to help expedite the resolution process. If you receive confirmation from your financial institution that the dispute has been closed, please forward any supporting documentation so we can escalate it to the appropriate department.
  

  Customer Answer

  Date: 08/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved

   

  The door picture with the package is not my residence ...I shared the picture with the courier and I do not have an open dispute...that's a lie . They refuse to give me back my refund 

   

  ****** *******
  
  
  
  
   
  

  Business Response

  Date: 08/28/2025

  Thank you for following up regarding this issue. Our records indicate that the dispute has now been closed by ******. We have issued a refund as of August 28, 2025. Please allow 3-7 business days for the refund to appear in your account. We appreciate your patience while we worked to resolve this matter.

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned my items nearly 3 months ago now and for some reason it hasn't been delivered back to fragrancenets warehouse yet. I'm not sure whats going on but this is not my fault and obviously some issue with the courier service. Fragrancenet is refusing to give my refund until they receive the package back but that is not acceptable because this is not my issue or my doing. I need my money back asap I have already been waiting months and I have interest stacking up here

  Business Response

  Date: 08/21/2025

  Thank you for contacting us regarding your return inquiry. We sincerely apologize for the difficulties you've experienced with this process.
  We want to clarify that your returned items have not yet arrived at our warehouse. Given the substantial value of your order, our company policy requires physical verification of all returned merchandise before we can process any refunds or exchanges.
  We understand this may cause delays, and we appreciate your patience as we work to resolve this matter. If you prefer not to wait for this verification process to complete, you may consider contacting your payment provider to reporting the transaction.
  We apologize for any inconvenience this situation has caused and appreciate your understanding.

  Customer Answer

  Date: 08/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Yes, I know the items have not arrived at your warehouse, and thats my whole point!! Why has my return not arrived yet? It has been months since I sent it back. Please get in touch with your courier and get to the bottom of it.
  Substantial value of my order? My order is 900 bucks, you guys are a huge company, thats not at all substantial. What is substantial however is withholding that 900 bucks from me for items I returned. If I prefer not to wait? I have been waiting, 3 months now. And telling me to contact my payment provider is just silly, they will side with me in a heartbeat, I'm giving you guys the chance to make this right before I take that step. Based on what I've read on your bbb profile, you get complaints regularly, you should really try reducing the amount of unhappy customers by providing proper customer service.

   

  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 08/26/2025

  Thank you for contacting us regarding your recent order concern. We have thoroughly reviewed your inquiry and issued a refund for the order. A refund can typically take 3-7 business days to appear on your account. (depending upon your bank). Thank you for your feedback. 

• Initial Complaint

  Date:08/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********* ******. I recently spoke with ********* by phone and appreciated his effort, but my issue remains unresolved. He advised that a supervisor would contact me, which has not yet *********** March, I purchased Creed Aventus ************* flacon 8.1 oz. The product was clearly defectiveit appeared watered down, lacked potency, and contained a dark cloudy substance. To verify, I later purchased the Creed Aventus ************* 3.3 oz., which was consistent with the quality I have always received.When I first reached out, I requested a callback but never received one. Instead, I received an email which I missed since I was specifically waiting on the promised call. Yesterday, I finally spoke with a representative who provided a *** Ground return ***********, *** informed me they cannot ship flammable liquids. When I raised this with *********, I was told to dispute the charge with my bank. This is not an acceptable resolution. I should not be forced into a bank dispute for a defective product that your company agreed would be returned.I have been a loyal customer for years and have spent thousands of dollars on your products. This experience is both frustrating and unacceptable. I have attached another photo of the defective Creed Aventus ************* flacon 8.1 oz.********* ****** ************

  Business Response

  Date: 08/20/2025

  We sincerely apologize for the issues you experienced with your recent purchase. Your satisfaction is our top priority, and we take all customer concerns seriously.
  Regarding the return process, please be assured that our return shipping is handled through ***. As of August 20, 2025, we have confirmed with *** that the return label provided will be accepted for your shipment as well as the item being shipped back to us. We process returns through *** daily without issue, so you can proceed with confidence using the label we've provided.
  We are committed to resolving this matter promptly. To properly assess any quality concerns and process your refund, we will need to receive the item at our returns department for inspection. Once received, we will expedite the review process.
  Thank you for bringing this matter to our attention and for your patience as we work to resolve it. We value your business and appreciate your understanding during this process.

  Customer Answer

  Date: 08/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ******** and have determined that my complaint has NOT been resolved because:
  
  After a long day of work as a Police Captain with the ******************************, I went to the *** Store located at ********************************************************************************** (business card attached). Once again, I was turned away by staff who stated it was against their policy to ship flammable liquids and that I do not possess the proper license required for such shipments. I was told the same thing yesterday and explained this to customer support at *************, yet the issue remains unresolved.
  
  I then attempted to contact *** corporate, spending nearly an hour trying to get through, only to discover that the office was closed for the day. As a result, I remain in possession of the spoiled/molded cologne (pictured, attached) for which I paid over $1,100.
  
  This demonstrates that the business has failed to provide a resolution to my original concern.
  
  Sincerely,
  ********* ******
  
  
  
  
  
   
  

  Business Response

  Date: 08/21/2025

  We sincerely apologize for the frustration you've experienced with returning this item. We understand how inconvenient this situation has been for you.
  To resolve this matter, we have immediately contacted *** to investigate the issue. *** has confirmed that both the shipping label and QR code we provided are active and valid, and that any *** location should accept your return package in accordance with our return agreement.
  We recommend the following steps to complete your return:
  Try a different *** location - Sometimes individual locations may have temporary system issues or staff unfamiliarity with certain processes
  Schedule a *** pickup - This can be done online at ******* or by calling **************, which may be more convenient than visiting a location. We are committed to making this right and will continue to work with you until this return is successfully processed. Your satisfaction is our priority, and we appreciate your patience as we work together to resolve this issue.

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Today, I went to Parcel Plus located at ************************************************************************, where I was able to package the cologne and ship it out. Tracking information should be available later today.

  
  I am now waiting for the package to be delivered and for the product exchange to be processed.
  
  I have been a loyal customer of ************* for over 20 years and have spent thousands of dollars with your company. The Creed Aventus perfume I purchased for $1,100 was old and unacceptable. I have never experienced an issue like this when purchasing Creed productswhether through your company, *********, *************, or the Creed Boutique. This experience has left me extremely frustrated.

  ********* ******
  
  
  
  
   
  

  Business Response

  Date: 08/22/2025

  Thank you for returning the item and bringing this issue to our attention. Due to the age of the order, reshipment is unavailable at this time. A Credit for the order total will be sent to the email address on file once the return has been received and processed. The returned product will be forwarded to our quality control department for thorough review to help us prevent similar issues in the future. We appreciate your patience and cooperation throughout this process.

  Customer Answer

  Date: 08/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   I will be awaiting the additional information. Once received, I will provide an update. Thank you.

   

   

   ********* ******

  
  
  
  
   
  

  Customer Answer

  Date: 08/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   The package was returned, received by *********, J on Monday, August 25, 2025 at 1047 hours. I have uploaded a screen shot with the above information. 

  
  

  ********* ******
  
  
  
  
   
  

  Business Response

  Date: 08/26/2025

   Thank you for contacting us regarding your recent order concern. We have received the item and issued a Credit for the returned item to the email address on file. You may expect to receive it within 24 hours. We thank you again for your feedback and patience. 

  Customer Answer

  Date: 08/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   Thank you for the update. Once the credit has been received.  I will provide an update. 

  
  
  ********* ******
  
  
  
  
   
  

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 1 perfume and I notice that I got an email that my package will be arriving that day and glad that I am off. I waited and stayed at home all day and notice that I got the second email that it was delivered. I went outside and didnt find the package. I tried to check neighbors as they can drop it to nearby houses. No luck on finding the package. I contacted them and no response. I need the perfume before my trip to out of country. I want my money back so I can just buy it in the store.

  Business Response

  Date: 08/13/2025

  Thank you for contacting us regarding your recent order concern. We sincerely apologize that your order has not been received. Our records indicate a full refund was issued on August 13, 2025. A refund can typically take 3-7 business days to appear on your account. (depending upon your bank). We thank you for bringing this issue to our attention.

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on August 1st via ***** pay. I was told that my package was expected to arrive somewhere around August 7-8 however my package was misrouted. I tracked my package and all I see is delays. The tracking no longer updates and keeps saying my package is expected to arrive August 10. Its August 12. I contacted for support and all they asked of me is to confirm my address. I am very disappointed having to go through this experience. I really wanted this order to arrive but at this point I am asking for a refund however I have to wait another day to hear from them.

  Business Response

  Date: 08/13/2025

  Thank you for contacting us regarding your recent order concern. We sincerely apologize that your order has not been received. We have issued a full refund as of August 13, 2025. A refund can typically take 3-7 business days to appear on your account. (depending upon your bank). We thank you for bringing this issue to our attention.

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned an order using the shipping label they gave me (which by the way took weeks of contacting them for them to finally send), there was some kind of issue with the carrier, the tracking information reads "The package is undelivberable and is in the process of being disposed of according to the local guidelines". I contacted fragrancenet to let them know and they told me that they cannot refund and that I should reach out to the carrier to file a claim. That is not my job, I used the shipping label they provided. I will not be contacting the carrier. I want my refund now or I will file a complaint with the ************************************. Very simple

  Business Response

  Date: 08/11/2025

  We understand your concern regarding your return and refund request. Unfortunately, we have not yet received your returned package, and after following up with **** we cannot confirm that the order was successfully shipped back to us. As per our return policy, we are unable to process any refund until we physically receive and inspect the returned items to ensure they meet our return criteria. Since we cannot confirm that the package was properly shipped through ***, we recommend contacting your bank or credit card company to discuss your options, as they may be able to assist you with a chargeback or dispute resolution while this shipping issue is being resolved. We apologize for any inconvenience this may cause and appreciate your understanding.

  Customer Answer

  Date: 08/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  You cannot confirm that the order was successfully shipped back? THATS PROBABLY BECAUSE IT WAS DISPOSED OF BY YOUR CARRIER???? ARE YOU GUYS OKAY? I'M SERIOUSLY ASKING HERE. GIVE ME MY REFUND OR I WILL MAKE IT MY LIFE MISSION TO MAKE SURE EVERYONE KNOWS HOW HORRIBLE YOUR STORE IS. YOU NEED TO FILE A CLAIM WITH YOUR CARRIER AND HAVE THEM PAY YOU OUT FOR THE PACKAGE THEY CLEARLY DAMAGED AND BROKE AND HAD TO THROW AWAY. I HAVE ALL OF THIS DOCUMENTED AND I WILL BE POSTING IT ALL OVER SOCIAL MEDIA.

  *** *****

  
  
  
  
   
  

  Business Response

  Date: 08/14/2025

   Thank you for contacting us regarding your recent order concern. We have issued a refund for the order to the method of payment on file. A refund can typically take 3-7 business days to appear on your account. (depending upon your bank). Thank you.

  Customer Answer

  Date: 08/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** *****