Reviews

Review Details

• Review fromMARIE B

  Date: 04/10/2023

  1 star
  ******** must have some of the snarkiest, downright nastiest representatives Ive ever experienced. They sent me a faulty sensual instinct as the cap would not stay on at all. I sent in my evidence though aI sent two follow up emails, I called today to basically follow up on a call and was told I was sent a follow up. I checked all of my emails and spam, Nothing in trash. I told them to show me that, and they couldnt was that made up?!!!!! I kept challenging her on it and she simply couldnt prove it. She then says okay Ill send us return label that had a note that returns are $12, I told them The point was an exchange, and that the sensual instinct is indeed on the site (higher that what I paid for) for purchase as of now, and she says well its not there and the site is wrong. Amongst other push backs, and offers I didnt feel made sense, considering the poor service, She then says oh wait theyre saying your Return is past 30 days sorry now they wont accept it and when i said this is my third follow up, she has the nerve to say Well when she wasnt responding why didnt you follow up again?!!!!! Girl what?!!! There are two times documented I did, and now by phone straight arrogance. When I checked her on how that was the WORST thing to say, she begrudgingly said shed refund me and keep the bottle since its past 30 days and they dont want it( not my fault ) I said okay, and as I was asking for an email confirmation, she hung up on me. I mean wow, At the end of the day I was refunded but to lack that much accountability is just horrible. I called back to confirm as I didnt receive any emails about a refund, and the next rep seemed decent, but when I told her what happened she didnt seem surprised or offer an apology. It seems like its normal over there. This isnt the first time Ive experienced their unprofessionalism, but they at times have better deals than competitors. BUY WITH EXTREME CAUTION. GUARANTEED ATTITUDE

• Review fromAaron F

  Date: 04/07/2023

  5 stars
  Great variety of products and a very good price that can compete with its competitors. I like Jomashop due to the products that I can purchase that is usually not available, sold out, and not in stock in other websites/stores and easy to navigate through the website in finding good deals and rare products to find. Thank you Jomashop for providing an alternate way to shop, affordable and reasonable pricing, and a convenient shopping experience.

• Review fromGriselda A.

  Date: 04/05/2023

  1 star
  I placed an order for. Burberry Trench coat. When you look up this trench coat it displays $1,299 but when you click on it then it changes to a different price. I pointed this out and the customer service rep honored the price discrepancy and I placed the order, however the coat did not fit so I had to request a an exchange: however was informed they dont do exchanges and had to fully return and replace the order. I returned the trench and am now not able to get the trench for the same price . ******* is stating only one specific size is $1,299 so they will not adjust the price even though they already did. This baiting customers and false advertisement. A very deceptive company.

• Review fromBill C

  Date: 04/03/2023

  5 stars
  I bought a new green dial Omega Aqua Terra with a steel bracelet for $4,350 that retails for $5,900. The price was excellent, well below retail and for less than any other merchants that I was able to find for the same watch. At first, I made a purchase on a different color Aqua Terra that wasn't available, so changed my order when the green dial one became available. It was easy to do with a single call to a helpful service representative.Delivery of the watch was prompt, and I received all of the factory items including the Omega watch box. Just not the factory warranty card, but Jomashop provides a 4-year warranty on Omegas. So, I am ultimately quite satisfied with purchasing a beautiful, new watch at a competitive price and wouldn't hesitate to shop with Jomashop again in the future.

• Review fromMatthew B

  Date: 03/31/2023

  5 stars
  I've bought two watches on Jomashop so far. Both were very well priced, arrived quickly, and were exactly what I ordered. These were both sub 1K watches, and I had researched them well elsewhere.

• Review fromBristol M

  Date: 03/27/2023

  5 stars
  I've had nothing but positive experiences with Jomashop. Both over the phone and via email. Wherether before or after a purchase, or with returns. A+ in my book.

• Review fromJohann D

  Date: 03/23/2023

  1 star
  I recently called customer and spoke a lady and I wanted to cancel the extended warranty and they said can't cancel the warranty. I have not got the item and its just getting ready to be ship.that policy need to be change. But love the brands of watches they sell. I have bought almost 5 to 6 watches from them,I'm a bit upset about it.

• Review fromSm M

  Date: 03/20/2023

  1 star
  I ordered Bond Tribeca and it had questionable longevity and authenticity. Quick recap: I returned it, paid for my own shipping label and I got the refund minus $13.75. Yes, they take off $13.75 for shipping, even if you got free shipping on the original order.

• Review fromSusan W

  Date: 03/17/2023

  1 star
  I ordered a $3k watch online. Before I placed the order, I called the customer service and they confirmed the watch is in stock and will be shipped out shortly. When the watch was not shipped out on day 3, I called again and was assured the watch will be shipped out immediately and the tracking info will be sent to me. After 2 days, there was still no shipment, I called a 3rd time and the agent stated she will talk to her manager and get the watch shipped out on that same day. The next day when I got no tracking info, I called a 4th time-this time the agent told me the watch is no longer in stock and I will receive a cancellation email. I received the cancellation email which offered me $5 coupon for future purchase which is humiliating. This was the first time I shopped at Jomashop.com and I will for sure never shop at this store.

• Review fromReggie M

  Date: 03/17/2023

  5 stars
  Great customer service and fast delivery. Authentic product each time!