Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Watch Dealers

Jomashop.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.47

Average of 519 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • John D

    Date: 09/18/2025

    Ive had nothing but great experiences with jomashop. Especially about a customer service. This top notch, knowledgeable, friendly, and professional great company at great prices for high-end cologne and watches.

  • Jose L

    Date: 09/18/2025

    All the ******** I bought were legit. And have purchased many times. Best prices. They always get me my stuff fast. Only buying my scents from here!

  • Michele R

    Date: 09/15/2025

    Purchased Prada sunglasses intended for a basket at nonprofit fundraiser. Advertised as new. The glasses I recieved were NOT new in package, had no tags, and the cloth and sunglass box doesn't match the Prada sunglasses, not to mention the white on the logo appears fades. I'm so upset and when trying to return item, told I have to pay $13.95 to return an item that is not new as advertised and the product packaging is mismatched. Looking into sending them for authentication so that I can file formal complaint qith Jomashop.

  • Ihor T

    Date: 09/15/2025

    I ordered an item from Jomashop (Order #M408FVM2, $1380) that was shipped via **** and marked as Delivered. However, the item was never received by my freight forwarding warehouse in the ******* warehouse conducted a full internal investigation and issued an official signed letter confirming that the package was never received. I submitted this to Jomashop as requested.Instead of issuing a refund or investigating properly, Jomashop responded with an incredibly disrespectful and slanderous letter to my bank falsely accusing me of being a "***** scammer" and stating that I "lied", even though I had provided them with official documentation. I am a reputable customer and will not tolerate this kind of ************ this day, I have not received the item, nor a refund. I followed all instructions, provided all proof, and was treated with disrespect and arrogance.Avoid this company at all costs. If something goes wrong with your order, they will not help you they will attack you. Proof available upon request.

  • Sue S

    Date: 09/11/2025

    Very unhappy with watch purchase. Within a month my watch would not keep time. It was a manual wind. Contacted the store and told them about issue. Only solution according to them was a repair. I explained that after spending money for what I was told would be a new watch I should receive a refund. They told me only repair was solution.

  • Daniel A

    Date: 09/05/2025

    Everything authentic ans thats what i strive for when buying online and ******** has not missed.. Now yes some orders take longer then others but when i was in doubt customer service helped me without any hesitation.

  • Arnold L

    Date: 09/05/2025

    Great company to do business with. Their website provides accurate descriptions and they ship quickly. They keep you informed. I will do business with them again

  • Soroush B

    Date: 09/03/2025

    Dishonest, Unprofessional, and Zero Respect for Customers I cannot overstate how angry and frustrated I am with Jomashop. I ordered two perfumes on August 14th. One shipped normally, but the second one was delayed. Because it was meant to be a time-sensitive gift, I specifically called on August 18th and paid an extra $14.99 for expedited 2-day shipping. Their agent confirmed it. I even called again before it shipped, and they confirmed AGAIN that it was set for expedited delivery.Guess what? They lied. They shipped it *** Ground anyway. The package was scheduled to arrive September 2nd, which made it completely useless for my deadline. I basically paid extra money for NOTHING. This is fraudulent and dishonest business practice.When I tried to fix this, I was bounced between clueless **** who had no authority, and a so-called supervisor named ***** who promised to call me back. He never did. Not once. I wasted HOURS on hold, being lied to, brushed off, and treated like my problem didnt matter. By the time it arrived, the gift occasion was ruined. Their only solution? A useless you can return it and a promise that maybe Id see my $14.99 back in 57 business days. Absolutely insulting.This company is unprofessional, dishonest, and has no respect for their customers time or money. They failed to deliver the service I paid for, they failed to communicate honestly, and they failed to take responsibility. I will NEVER shop with ******** again. If you value reliability, customer service, or basic human decencystay away.

  • John R

    Date: 08/26/2025

    Great website easy to use very quick shipping and they really take care of your product when they ship it. Id recommend them to anybody and I have.

  • ELLIOT A

    Date: 08/25/2025

    Ordered mont blanc explorer . It is completely counterfeit. I buy this cologne once a month and this bottle had major authentication issues and smells completely off. Buyer beware and avoid. Its a scam

Jomashop.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.