Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Watch Dealers

Jomashop.com

Reviews

Customer Review Ratings

3.47/5 stars

Average of 519 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromBernell D

    Date: 10/12/2022

    5 stars
    I recently ordered my third pair of ****** sunglasses through Jomashop and had another great experience. I didn't need to contact **************** this time, but when I returned the very first pair I ordered several years ago (just because they didn't fit), the process went very smoothly.
  • Review fromDelroy D

    Date: 10/12/2022

    1 star
    **************** **** both a cologne from them and it didnt showed up. I called them like 20 time and they say they cant do nothing about it. Their customer service is so ****. Worst place to shop.
  • Review fromKen N.

    Date: 10/11/2022

    2 stars
    My first time buying a watch from jomashop. The transaction went smoothly and they promised 5 days delivery which went by without a communication. Called the office which is closed for religious holiday for the last 2 days. Their phone answering didn't say the closing days, which is not a good communication practice.I hope their business is legitimate, however I will take my business somewheresle.
  • Review fromHeadless S

    Date: 10/11/2022

    5 stars
    I was hesitant to at first purchase from them as I had never heard of them and nor have I heard any other ********* I watch mention them.I have a ******* channel, ******** ******, and I can say I am very pleased with this company! I'm surprised more people don't talk about them. I know I definitely will be giving them good words.I made a followup purchase from the website. Thats how you know I thought it was good. They got a returning customer here!
  • Review fromDavid W

    Date: 10/11/2022

    5 stars
    Professional retailer here. Great deals, authentic products. I have purchased many watches from them and have never been disappointed with their service.
  • Review fromBrandon L

    Date: 10/09/2022

    5 stars
    Had the best price available, customer service was helpful. My coupon code was not working and they took care of it.
  • Review fromHershey R

    Date: 10/07/2022

    1 star
    WORST CUSTOMER SERVICE!Purchased perfume, they sent tester. Sent an email that they sent a tester in a brown box and I want to return. They emailed saying they are offering $5 for refund if I want to keep the product. I said no, please send a prepaid return label. They sent it and told me I will be charged $18 if I use the label. Ridiculous! I don't know why this website is still in business. Worst customer service experience ever! Up until n ow issue has not been resolved! Takes days for them to reply to my email.
  • Review fromSusan S

    Date: 09/29/2022

    5 stars
    Jomashop has incredible prices, and very quick shipping. I also was alerted the minute my order got to my apartment building which I really appreciated.
  • Review fromAnthony C

    Date: 09/29/2022

    1 star
    Just purchased and received what I was led to believe was a brand new ************************* $9,800 retail watch. Supposed to have new box and original papers, certificate of authenticity, etc.I GOT NONE OF THAT! Box is broken and coming apart in several areas. UNBELIEVABLE! STAY AWAY.Now they are dodging my questions after 6 emails as to where the certificate of authenticity is and owners manual. The worst possible place you can buy a high end luxury watch. PERIOD.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.