Reviews

Review Details

• Review fromPiya F

  Date: 04/29/2023

  1 star
  Purchased ***** horsebit **** bucket and attempted to re sell with certification. Counterfeit product. Could not authenticate. Worthless. ******** would not help. Selling counterfeit goods.

• Review fromMichael C

  Date: 04/27/2023

  5 stars
  Very happy with this first-time purchase of a Seiko SSB401P1 watch through Jomashop. The watch was difficult to source locally (AU) and excessively expensive where available. Jomashop not only had the watch available, it was competitively priced notwithstanding delivery fee from **. DHL / ********* Post delivered the watch undamaged in a timely manner (16 Mar-04 Apr 2023), well packaged for international delivery, with watch in brand new unmarked condition as advertised, in a genuine Seiko box with tag, original Seiko instruction booklet and Jomashop receipt. Will happily buy again.

• Review fromTodd D

  Date: 04/27/2023

  1 star
  I placed an order on 11/15/22 & I was told it was likely the order would come in by Christmas but that there were no guarantee's. I called nearly every week since then up through mid Janurary asking for an ETA, they could not provide one. I found the same make/model at another shop for the same price in late January, so I called Joma Shop again whom told me the watch was on it's way, so I passed on that other offer. Calling back two weeks later I was told they were mistaken, that not only was my watch not on the way, but they still had no ETA. Now the watch that was in stock at nonother site was also out of stock. I kept calling Joma Shop every 1-2 weeks from late January onward through today 4/27/23 & had asked for a manager to give me a call at least four times between January & early April, and did not get that phone call until today. I filed a complaint with the BBB in March and was told, if I wanted the watch I could order it from Omega as they were in stock at the manufacturer. The issue was never resolved to my satisfaction, which was merely, give me an ETA or a reason you cannot give me an ETA. I was told that they were going to cancel my order because I was 1) Not willing to wait for the order to arrive, and 2) That despite Omega having them in stock, that Omega was NOT where Joma Shop buys their Omega watches from. What the ******* I was adamant that I was willing to wait and I was confused why a supplier of there's could offer no ETA. Despite being very adamant I was willing to wait for the watch to be in stock, and that I would NOT cancel my BBB complaint until it shipped despite being asked to do so, the order was cancelled regardless.Joma Shop has horrible customer service, severe inaccuracies in the information given by customer support & was not willing to keep my order in que despite now knowing their supply chain can offer them NO ETA's whatsoever on pending orders.I'd be willing to provide the BBB transcript to anyone who asks.

• Review fromErminio L

  Date: 04/26/2023

  5 stars
  Various purchases made on the Site, all original perfumes. Sometimes the delivery is delayed, but in the perfume information there is a notification of how many weeks the product will arrive.

• Review fromperry l

  Date: 04/25/2023

  5 stars
  Bought a watch online from them. Good communication, quickly shipped, product met expectations. Would definitely buy from them again.

• Review fromChristian E

  Date: 04/23/2023

  5 stars
  I had a problem with one of my orders getting lost so I filed a report to customer service and they were very helpful in solving the problem. Took almost 2 weeks since theres investigation on what and where the item got lost obviously but in the end they issued me a refund since the item I ordered is no longer available. I would still buy again from Jomashop. They left me a very good impression of customer service and satisfaction.

• Review fromBella V

  Date: 04/18/2023

  5 stars
  Every purchase I made arrived quickly and in perfect condition. Returns and refunds were done quickly. Prices are great! Called customer service once and my questions were answered professionally. Will definitely do further business with Jomashop.

• Review fromLUAN T

  Date: 04/14/2023

  4 stars
  Im glad I didnt experience anything like some of the bad reviews on the BBB. The watch I order was authentic and the price was best out of all the online grey market.

• Review fromStephen H

  Date: 04/13/2023

  5 stars
  Bought 3 watches on behalf of a friend overseas, all arrived in excellent condition and as advertised.We will be back to buy more soon!

• Review fromRaven A

  Date: 04/10/2023

  1 star
  Please DO NOT order from the Jomashop website! I was looking for a certain pair of ***** sunglasses for my husband's birthday, and found them on Jomashop.com. The price was perfect! They had an amazing coupon, and I went for it. Shipping was fast, and they kept me posted with frequent emails. However, when I received the package, I could not believe what they had sent. First, the box appeared to have 0 damage, so the product must have originated from the warehouse in the following condition. There was NO case! The glasses were only wrapped several times 9with bubble wrap. My husband quickly placed them on his face, and they were completely crooked from a severely bent frame. As a result of the frame's condition, the physical frames were merely sitting/not screwed onto the lenses. I immediately printed off the return slip and we sent them off. I noted a defected product as the frame was bent. They REFUSED to refund my purchase because I did not include the addition of the frames being detached. I have been completely taken back by this! I was also told that they sent a case, and that the sunglasses were obviously used. No kidding!! This company cannot be allowed to take people's money! They could not prove to me that they did not send a defected product, and also refused my plea for an exchange. Please be aware of this company!!! Do NOT spend your money here!!!!!! We are currently working on other outside means to get our purchase either refunded, or to be made right in some other way.