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Business Profile

Optical Goods

EZContacts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EZContacts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZContacts.com has 3 locations, listed below.

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    Customer Review Ratings

    3.92

    Average of 256 Customer Reviews

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    Review Details

    • Patricia S

      Date: 12/05/2024

      Highly recommended! Great product offering and great customer service! You won't be disappointed

    • Catherine E

      Date: 12/03/2024

      Though it took a while to receive my contacts due to "out of stock" power, I like these contacts.

    • Sophi B

      Date: 12/02/2024

      DO NOT ORDER FROM HERE!!!
      This is the first time I’ve ever ordered glasses outside of my eye doctor’s office, and the experience has been horrible. It’s been three weeks, and after a 40-minute hold time, I still have no update on where my glasses are. The only response I’ve received was a generic email stating there’s a delay in leaving the manufacturer.
      I’m at the point of considering a road trip to pick them up myself if that’s what it takes. I cannot overstate how critical it is for me to have my lenses. I’m currently walking around with taped glasses, trusting this process would be seamless—and it’s anything but.
      If I’d known this would happen, I would have paid the extra $200 at my eye doctor’s office and avoided this entire ordeal. Once I finally get in touch with a representative, I intend to express my frustration and will likely request a refund. This delay is beyond unacceptable, and I am out of time and patience.
      I REPEAT, DO NOT ORDER FROM HERE

    • Eric H

      Date: 11/19/2024

      Awesome prices fast delivery fas has supported easy is in the name

    • Alicia L

      Date: 11/19/2024

      Great price for my Prada sunglasses! Reasonable time from ordering to receiving. Unfortunately, one of the arms and the nose piece were crooked, so the glasses sat crooked on my face, and I was unable to adjust. I reached out via the contact us form on their website, And didnt hear back from anyone within a few days, so I called, But it was a Sunday so they were closed. I found their email address, and received a quick ***ly, addressing my issue. The customer service *** was very professional, understood my issue, apologetic, and offered solutions. After sending pictures of the defective glasses, she sent me a p***aid mailing label to mail the glasses back for either a full refund or exchange. Ill be exchanging them for an identical pair, hoping these ones are perfect! I will update this review if need be.

    • David M

      Date: 11/18/2024

      Nightmare. Ordered one type on contacts and they sent me a cheaper version but would only accept the return if I had the warranty and box - all that I had thrown away. I at least tried to get them to credit me the difference in price but they wouldnt even do that. The customer service person was very patient and polite denying me everything I asked. I would suggest not using this site. I definitely wont be.

    • Jessica P

      Date: 11/14/2024

      Ez contacts has been a great experience! I initially made a mistake on my order and they were able to fix it right away. Will definitely be ordering from them again!

    • Katharine W

      Date: 11/12/2024

      Ordered some glasses for $322. They hadn't arrived many weeks later, so I cancelled my order and asked for a refund. by email They agreed to refund it, but it has now been 13 days since they supposedly processed the refund and no refund has arrived on my credit card. They don't answer the customer service phone number. Total rip-off. Stay away.

      EZContacts.com

      Date: 11/16/2024

      Hi there,


      Thank you for your review. We apologize for the inconvenience you experienced with your order and refund. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue.


      Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you.


      We appreciate your business with us and wish you a wonderful day ahead.


    • Clara J

      Date: 11/12/2024

      Ordered contacts and they have not been shipped after close to 10 days, despite paying more for faster delivery. The tracking service link they provided states Unexpected delays, although **** states they have not received the package. ******.

      EZContacts.com

      Date: 11/16/2024

      Hi there,
      Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at ******************** so we can gather more details and address your concerns directly.
      We value your business and appreciate you for bringing this to our attention.

    • Evan S

      Date: 11/12/2024

      Sold counterfeit designer sunglasses just slightly below retail value. I have an identical (authentic but in a different color). Its hard to tell but there are key differences ensuring these are fraud.

      EZContacts.com

      Date: 11/16/2024

      Hi there,
      Thanks for reaching out to us and providing feedback. ********** is proud to say that we do not sell any off-market or counterfeit products. All our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies, and your glasses will include all the accessories (e.g. branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity.  
      That being said, if it appears that the glasses you received are defective in any way, please email us at ******************* with pictures of the issues and we'll be glad to assist you in refunding you or reshipping a new frame.
      We apologize for the inconvenience and look forward to hearing from you shortly.

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