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Business Profile

Optical Goods

EZContacts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EZContacts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZContacts.com has 3 locations, listed below.

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    Customer Review Ratings

    3.91

    Average of 196 Customer Reviews

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    Review Details

    • David M

      Date: 11/18/2024

      Nightmare. Ordered one type on contacts and they sent me a cheaper version but would only accept the return if I had the warranty and box - all that I had thrown away. I at least tried to get them to credit me the difference in price but they wouldnt even do that. The customer service person was very patient and polite denying me everything I asked. I would suggest not using this site. I definitely wont be.

    • Jessica P

      Date: 11/14/2024

      Ez contacts has been a great experience! I initially made a mistake on my order and they were able to fix it right away. Will definitely be ordering from them again!

    • Katharine W

      Date: 11/12/2024

      Ordered some glasses for $322. They hadn't arrived many weeks later, so I cancelled my order and asked for a refund. by email They agreed to refund it, but it has now been 13 days since they supposedly processed the refund and no refund has arrived on my credit card. They don't answer the customer service phone number. Total rip-off. Stay away.

      EZContacts.com

      Date: 11/16/2024

      Hi there,


      Thank you for your review. We apologize for the inconvenience you experienced with your order and refund. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue.


      Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you.


      We appreciate your business with us and wish you a wonderful day ahead.


    • Clara J

      Date: 11/12/2024

      Ordered contacts and they have not been shipped after close to 10 days, despite paying more for faster delivery. The tracking service link they provided states Unexpected delays, although **** states they have not received the package. ******.

      EZContacts.com

      Date: 11/16/2024

      Hi there,
      Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at ******************** so we can gather more details and address your concerns directly.
      We value your business and appreciate you for bringing this to our attention.

    • Evan S

      Date: 11/12/2024

      Sold counterfeit designer sunglasses just slightly below retail value. I have an identical (authentic but in a different color). Its hard to tell but there are key differences ensuring these are fraud.

      EZContacts.com

      Date: 11/16/2024

      Hi there,
      Thanks for reaching out to us and providing feedback. ********** is proud to say that we do not sell any off-market or counterfeit products. All our products - eyeglasses, sunglasses, contact lenses, and eyecare - are 100% authentic and are purchased directly from the manufacturer (or their authorized distributors) that produces these products for brand-name eyewear and eyecare companies, and your glasses will include all the accessories (e.g. branded case and cloth, warranty cards, certificate of authenticity, etc.) provided by the manufacturer to ensure their authenticity.  
      That being said, if it appears that the glasses you received are defective in any way, please email us at ******************* with pictures of the issues and we'll be glad to assist you in refunding you or reshipping a new frame.
      We apologize for the inconvenience and look forward to hearing from you shortly.

    • Jeanne O

      Date: 11/11/2024

      Very prompt and professional customer service and great options for eyewear. Thank you, especially to ******* *.!

    • Wayne E H

      Date: 11/09/2024

      The glasses came on time but the Mail carrier left the package on the front step instead of putting it between the doors. Needless to say that I went to the *********** and complained. Luckily for the delivery notice I was able to come back home and get my package before someone stole it!!!!

    • Stephen M

      Date: 11/05/2024

      I have been a customer for several years and have always had great service!

    • Allison R

      Date: 10/30/2024

      I placed an order on October 3rd and the item said it would ship on the website before I placed the order in 3-5 days. Its October 30th and it still has not shipped and they keep making excuse after excuse after excuse and told me today it will be 7-10 more business days and yet magically all this time their website keeps saying the same item will ship in 3-5 days! Lies and BS and I hope they go out of business for their horrible customer service, lies and false advertising

    • Chanae N

      Date: 10/30/2024

      Don’t order from them! They have the worst customer service I’ve ever experienced in my life! They took my money and refuse to give me my glasses, for over a month! They keep you holding on the phone for hours, and when you put a call back number, they deliberately put the wrong number!

      EZContacts.com

      Date: 11/16/2024

      Hi ******,

      Thank you for your review.

      Were truly sorry to hear about your experience and sincerely apologize for the frustration you've faced. This is absolutely not the level of service we aim to provide.


      We want to assure you that one of our customer service representatives reached out to you via email to resolve the issue with your order. We understand how important it is to receive your glasses promptly, and we deeply regret the delays youve experienced.


      We also apologize for the issues you encountered with our phone system and callback service. This is certainly not the experience we want for our customers. If you haven't received our email or if there are still any unresolved concerns, please feel free to reach out to us directly. We are committed to making this right and appreciate your feedback.

    EZContacts.com is NOT a BBB Accredited Business.

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