Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optical Goods

EZContacts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EZContacts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EZContacts.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    3.92

    Average of 257 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Patrick J

      Date: 12/26/2024

      Good customer service. My item shipped late but upgraded shipping at no cost to make up for the inconvenience. Quick to reply as well to my order inquiries.

    • Kathleen D

      Date: 12/12/2024

      I received my ordered exactly as I wanted.with a great price and excellent customer service.

    • Steven R

      Date: 12/11/2024

      Great prices.Awesome customer service.Quick turn around time!Always gets back to you within 24 hours.

    • Anita B

      Date: 12/09/2024

      I ordered contacts to exact specification from my other contact box. I tried on a contact and could not see so totally useless and waste of monies. I get it if its a medical devise but I think I should receive a partial refund. I will never order again and tell other people as well. Bad customer service.

    • Amanda Y

      Date: 12/09/2024

      I would give this company zero stars if I could. I ordered my daughter 4 boxes of contact lenses in July. To date, I have yet to receive the entire, correct, prescription. Oh sure, their customer service team is responsive, but you have to explain the issue from the beginning every single time. They've sent me the wrong prescription 3 times, or not sent it at all, claiming they had. I finally received a shipping notification for the final box today. I'm not holding my breath.
      Typically, a company with this many issues would offer to give a discount. Nothing was offered in this case, and they have made no additional attempt to retain my business. At the very least, I would expect someone to follow this through to the end to make sure I got what I paid for. This is the WORST experience I have ever had with any company. My entire family wears contacts or glasses and we will no longer be using this business. It may not mean much considering the number of customers they have, but I can only hope my review helps persuade someone to use a more reputable company. Pay the extra for *************** Unless of course, you like wasting hours to fix an issue that you didn't cause.

    • Patricia S

      Date: 12/05/2024

      Highly recommended! Great product offering and great customer service! You won't be disappointed

    • Catherine E

      Date: 12/03/2024

      Though it took a while to receive my contacts due to "out of stock" power, I like these contacts.

    • Sophi B

      Date: 12/02/2024

      DO NOT ORDER FROM HERE!!!
      This is the first time I’ve ever ordered glasses outside of my eye doctor’s office, and the experience has been horrible. It’s been three weeks, and after a 40-minute hold time, I still have no update on where my glasses are. The only response I’ve received was a generic email stating there’s a delay in leaving the manufacturer.
      I’m at the point of considering a road trip to pick them up myself if that’s what it takes. I cannot overstate how critical it is for me to have my lenses. I’m currently walking around with taped glasses, trusting this process would be seamless—and it’s anything but.
      If I’d known this would happen, I would have paid the extra $200 at my eye doctor’s office and avoided this entire ordeal. Once I finally get in touch with a representative, I intend to express my frustration and will likely request a refund. This delay is beyond unacceptable, and I am out of time and patience.
      I REPEAT, DO NOT ORDER FROM HERE

    • Eric H

      Date: 11/19/2024

      Awesome prices fast delivery fas has supported easy is in the name

    • Alicia L

      Date: 11/19/2024

      Great price for my Prada sunglasses! Reasonable time from ordering to receiving. Unfortunately, one of the arms and the nose piece were crooked, so the glasses sat crooked on my face, and I was unable to adjust. I reached out via the contact us form on their website, And didnt hear back from anyone within a few days, so I called, But it was a Sunday so they were closed. I found their email address, and received a quick ***ly, addressing my issue. The customer service *** was very professional, understood my issue, apologetic, and offered solutions. After sending pictures of the defective glasses, she sent me a p***aid mailing label to mail the glasses back for either a full refund or exchange. Ill be exchanging them for an identical pair, hoping these ones are perfect! I will update this review if need be.

    EZContacts.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.