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Business Profile

Optical Goods

EZContacts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EZContacts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZContacts.com has 3 locations, listed below.

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    Customer Review Ratings

    3.92

    Average of 257 Customer Reviews

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    Review Details

    • Heather M

      Date: 03/27/2025

      I ordered frames more than a week ago. However, since they haven't arrived yet, I used tracking to see where the frames were in the process. Then I saw my huge mistake! They have been sitting in the same location more than 24 hours! This usually means they are coming from another country and it could take anywhere from a month or two to show up. I made a similar mistake with a different product/company 5 years ago. I was just so excited about finding the frames I liked so much that I didn't even think to check where they would be coming from! I feel so stupid for falling for the same trap again!!

    • Ifeoma A

      Date: 03/19/2025

      FoundI found the perfect pair of glasses I had been looking for, and the entire processfrom selection to orderingwas incredibly easy. I loved the try-on feature, which was very accurate and helpful; my glasses looked exactly like the images from the try-on. ********** did a fantastic job, and I will definitely recommend them to anyone seeking quality glasses at an affordable price.

    • Ruben V

      Date: 03/13/2025

      Easy to order and pick the right product but the shipping always delays.

    • Joseph A

      Date: 02/25/2025

      I accidentally ordered my prescription twice and called customer service. The young lady was Very helpful, courteous and corrected my problem immediately. Any company that has customer service personnel this good, is worth doing business with again and again. ********

    • Zach M

      Date: 02/25/2025

      I located this business because they are about $40+ dollars cheaper than sunglasses hut or going directly to ****** to purchase the item. I still have the original sunglasses (Oakley ******** XL), only they are missing one arm from a recent drop to the ground. Once I received the ezcontacts.com version, I noticed right away their version wasn't the same quality as the originals. I called the company directly to determine is the glasses were supposed to be authentic to the original version and they said yes. There are obvious differences between the ezcontacts and authentic Oakley version (e.g. specific model stamp lettering is bigger than the original, there is a ingrained 'made in America' added to one of the arms, the glasses are supposed to be made of wood for the frames and ezcontacts' pair is colored the same but made of plastic, etc.). The company expects me to provide them a $11.95 return fee to return the glasses. I disagree and am confused as to how this company is still in business considering the number of complaints and similar critiques regarding authenticity against their products. I am not only looking for them to provide me a full reimbursement of funds directly to my credit card used for purchase, but for them to collect their fake product on their dime for the return (if the $11.95 is worth them to pay to get the fake product back.)

    • Catherine G

      Date: 02/24/2025

      I ordered from ** Contacts for the first time. It took a couple of weeks to receive my contacts. When I received them, I realized my eye doctor sent me the wrong prescription. I contacted Ex contacts instantly. They were able to send me a return slip via email and sent me the correct prescription quickly. I am happy with the easy of fixing the mistake of my doctor. I will use them again in the future.

    • Nic D

      Date: 02/20/2025

      Ordered glasses and realized I had selected the wrong frame color the following day when looking at my emails. Reached out and got almost an immediate response from customer service confirming it was no problem and they got the correct frame attached to my order.Great customer service and response time!

    • Steve L

      Date: 02/13/2025

      ***** was very helpful with getting my return processed. Our phone call got cut off so she followed up with an email confirmation. Thank you!

    • Mark M

      Date: 02/13/2025

      Great contacts at a reasonable price. Shipped in a timely fashion. Would repurchase from these folks.

    • Heather T

      Date: 01/15/2025

      If I could give zero stars I would. I ordered contacts for my son in October 2024. We received them fairly quickly, which was nice. However, my son complained that his vision was blurry. We were supposed to receive contacts for astigmatism, but the prescription was never verified with his eye doctor before shipping. My son had written on the boxes 'LEFT and RIGHT' to keep them separate. I explained all this and were sent a return label to send back unopened boxes. We were advised that the correct contacts were a bit more and for the opened boxes (that couldn't be returned), we could order at the price different. However, I explained since I was already out over $300, I would need to wait until the refund processed before I could spend more money. 20+ emails and 3 months later, I am now being told that I will not be getting the refund, yet they accepted the return. So still no useable contacts and over $300 gone. Totally sickened by this entire experience

    EZContacts.com is NOT a BBB Accredited Business.

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