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Business Profile

Optical Goods

EZContacts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EZContacts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZContacts.com has 3 locations, listed below.

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    Customer Review Ratings

    3.91

    Average of 256 Customer Reviews

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    Review Details

    • Todd S

      Date: 05/04/2023

      The worst customer service. They take your money and tell you that your order is confirmed and will be sent out in ***** business days. Here i am MONTHS later and after them giving me another story, another LIE, they said they still haven't received my sunglasses from the warehouse. You can't speak to a manager. They don't take your calls. They don't care. They email you the same lie and story. Prescription sunglasses have to be created. They have a large online presence, but DO NOT CARE about their customers at all.DO NOT EVER DO BUSINESS WITH THIS COMPANY!Their easy way out is to offer you a refund not understanding they've just wasted months of your time! Which they could care less about.They don't serve you or care AGAIN STAY AWAY FROM THEM!

      EZContacts.com

      Date: 05/31/2023

      Hi there,

      Thank you for your review. We regret to hear you've been waiting so long for your order and sincerely apologize for the delay. I understand your frustration of paying for a product and expecting it to come in a certain time frame, so I feel terrible that you’ve waited so long for your order with little communication on our end. 

      I can assure you this is not the level of service we strive to provide our customers, and we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. 

      You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible, and appreciate your patience and understanding with us as we resolve this delay for you.

      Please let me know if there is anything I can do to further assist you.

      Wishing you a wonderful day ahead,

    • Mary D. A

      Date: 05/03/2023

      I had an excellent experience shopping at EZContacts. The website was easy to navigate and had a great selection of glasses. I found a pair I loved at a fantastic price, and they arrived quickly and in perfect condition. Highly recommend!

    • Monica B

      Date: 05/02/2023

      Great product, second pair of ********'s... ************** we'll use again!

    • Patricia E

      Date: 04/03/2023

      Ez contacts has Great customer service! And good prices too! I've ordered a few times from them, First time... good price quick shipping Second time good price, package lost in mail or stolen, good customer service they peregrine to resend or refund me since my package was lost.

    • D. N.

      Date: 03/29/2023

      I paid extra for 3 to 5 day shipping. After waiting 5 business days, my glasses still weren't even shipped. I think it should be more clear that the process to get the glasses shipped is more than 5 days. Atleast, they wound up refunding the extra money paid for shipping. When I received the eyeglasses they seemed more clunky than the ones I tried on in a store, and just a bit off. So I started checking the authenticity of the glasses. I noticed there is an 11 digit Luxottica code on the box, and that there should be the same code on the glasses. This is when I noticed the glasses and box did not match up. The company told me that the original box was damaged so they swapped boxes. So the box may be authentic, but I dont know that the glasses themselves are. That doesn't seem like straight forward business. I would've spent 200 dollars elsewhere if I knew I may be getting some counterfeit/damaged goods.

    • DAVID C

      Date: 03/24/2023

      They delivered what I ordered, and the order was correct and timely as to what was promised.

    • Roger S

      Date: 03/23/2023

      I unknowingly missed the window for a great 24-hr discount texted to me as we had just returned from international travel (had a 36 hr day) AND my husband had become quite ill. I submitted my order and when the discount didn't appear, I reached out for customer service to explain my circumstances. They extended the promotional discount! Nice surprise and so appreciated.

    • sherri h

      Date: 03/20/2023

      I love ordering from EZ Contacts. The ordering process is quick. My product arrives fast and without, I would recommend this company to anyone who wears contacts

    • Wendy W

      Date: 03/18/2023

      I have been getting my contact lenses from this company for years. I have gotten a bad lens from time to time (not their fault) and they have replaced it quickly without doubting my honesty, which is quite refreshing. Most recently I had a complicated problem involving a prescription and the need to exchange two boxes of lenses; it required extensive emailing back and forth and a bit of frustration on both our parts, but they stuck with me until the problem was solved. I was super appreciative and doubt I would have received this level of service and care anywhere else. I have only good things to say about them.

    • Mikhail T

      Date: 03/18/2023

      Highly recommend to anyone who needs glasses or contacts. Outstanding service, great staff, prompt responses, timely delivery! And great prices! And ***************! Special thanks to customer service and ******* who answered every message I have sent and helped me through the process!

    EZContacts.com is NOT a BBB Accredited Business.

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