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Business Profile

Optical Goods

EZContacts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EZContacts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZContacts.com has 3 locations, listed below.

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    Customer Review Ratings

    3.92

    Average of 256 Customer Reviews

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    Review Details

    • Dawn P

      Date: 07/03/2023

      I can't say enough about ezcontacts.com. I have been using their services for glasses and contacts for years and LOVE them. I recently ordered glasses and accidentally added the wrong prescription to my order not once but twice (I know, I'm a moron haha) It was a holiday weekend so I contacted customer service via email and they were exceptional with their help to cancel my wrong orders and helping me get on track with my order. I highly recommend them not only for the great selection and prices but for their exceptional customer service.

    • Garrick H

      Date: 06/30/2023

      I have purchased multiple times from EZ Contacts and they have always been a pleasure to deal with. Very fast response times and timely shipping. I had never heard of them before I placed my first order so I was a little hesitant. Im glad I choose them and they have always come through with excellent customer service and legit products.

    • Nicholas R

      Date: 06/26/2023

      I absolutely love EZContacts! I recently placed an order and make a mistake (wrong color frames); I emailed them and before my order shipped, they replaced the ones I ordered with the ones I meant to order. They were very quick to respond to my email as well! I highly recommend EZContacts for their awesome customer support, as well as their prices!

    • MISTY H

      Date: 06/21/2023

      Quick, affordable, and easy to work with. I would recommend them to anyone.

    • Sky A

      Date: 06/21/2023

      Excellent work done by your representative ***********I look forward to completing my experience with you.Thank you so much!Also, your phone option to call back rather than waiting in a telephone que is a good feature.

    • Josue

      Date: 06/20/2023

      I had a fantastic experience shopping at EZContacts. The website was easy to navigate and the customer service was excellent. They helped me find the perfect pair of glasses and even offered advice on how to care for them. I highly recommend this store.

    • Paul

      Date: 06/20/2023

      I recently purchased a pair of glasses from EZContacts and I couldn't be happier! The selection was extensive and the prices were unbeatable. The glasses arrived quickly and the quality is top-notch. I will definitely be a returning customer.

    • LA S

      Date: 06/19/2023

      I made a purchase on the ezcontacts.com website on May 15th. The original shipping estimate was 3-6 days. After not receiving an email for shipment details, I reached out to customer service. Although they have been very responsive and courteous, I still haven't received my order 6 weeks later. The first time I reached out they said there was a manufacturer delay and it would be another 1-2 weeks. That time passed and I emailed again, this time they said 5-7 more business days with the same excuse. More time passed and still no shipping notification. I emailed them once more today and they are sticking to the manufacturer delay story, but they still can't tell me when it will ship. This is unacceptable customer service. If an item is listed on the website as in stock and has an estimated shipping date - then ship it on time, or change the status to back ordered! Not happy. I hope that some day I get my glasses.

      EZContacts.com

      Date: 06/21/2023

      Hi there.
      Thank you for your review. We sincerely apologize for the delay with your order and understand your frustration of paying for a product and expecting it to come in a certain time frame.
      We can assure you this is not the level of service we strive to provide our customers, and we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. 
      You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you.
      Please let us know if there is anything we can do to further assist you by emailing us at *******************.
      We appreciate your business with us and wish you a wonderful day ahead!

    • Leo

      Date: 06/18/2023

      EZContacts has a huge selection of designer frames at unbeatable prices. I was able to find a pair of glasses that I loved at a fraction of the cost of other retailers. The ordering process was straightforward and my glasses arrived quickly. I couldn't be happier with my purchase!

    • Angel

      Date: 06/17/2023

      I was hesitant to order glasses online, but EZContacts exceeded my expectations. The virtual try-on feature was a game changer and helped me find the perfect pair of glasses. The ordering process was quick and easy, and my glasses arrived sooner than expected. I highly recommend EZContacts!

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