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Business Profile

Optical Goods

EZContacts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EZContacts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZContacts.com has 3 locations, listed below.

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    Customer Review Ratings

    3.91

    Average of 256 Customer Reviews

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    Review Details

    • Tiffany J

      Date: 06/06/2023

      My sunglasses were on back order, and although that was not ideal, I had the very best customer service! We emailed back and forth probably 10 times. My rep constantly was timely and answered any question I had. He even gave me other options and routes. Very pleased with the customer service for an online store!

    • Nate O

      Date: 06/05/2023

      Excellent communication and customer service by ************ She made my exchange process very smooth and quick after I experienced a problem with the original pair of glasses I purchased. Due to an upcoming trip, I had to make a quick exchange turnaround. **** made this possible and painless. Thank you!

    • Lamar L

      Date: 06/01/2023

      Quck , affordable and easy! I will back to purchase again

    • Tracey H

      Date: 05/28/2023

      I only wish I could give them 1/4 of a star instead of one whole star. I purchased colored contacts from this company and August of 2022 and I've not received my purchased order or a refund although I've attempted one or the other every single month, oftentimes several times during the month, to no avail. *******, the supervisor for the dispute department informed me that my financial institution accepted the refund from them and that's why I should be contacting instead of them from now on. Of course my financial has absolutely no record of any transactions from ezcontacts at all. There's only the transaction of me making my purchase and paying them for something that I do not have to this day.

      EZContacts.com

      Date: 05/31/2023

      Hi Tracey,

      Thank you for your review.

      We regret to hear that you have not received your order or a refund from our company. I understand how frustrating this must be, and I want to do everything I can to help you resolve this issue.

      Please note that we had accepted the dispute you submitted with your bank, so you will get your money back through the dispute. Since the dispute has been submitted we are not able to process a refund, and your bank will be the one to credit your card.

      Should your bank need any further clarification regarding this, please let us know and we'll be glad to assist you further.

    • Derrick C

      Date: 05/21/2023

      I recently purchased a pair of glasses from EZContacts and I am extremely happy with my experience. The website was easy to navigate and the selection of glasses was impressive. The ordering process was seamless and my glasses arrived quickly. They are high quality and fit perfectly. I will definitely be a returning customer!

    • Mary H

      Date: 05/15/2023

      I was a bit hesitant to order glasses inline, But EZContact exceeded my expectations. The virtual try-on feature was helpful in selecting the perfect pair, and the ordering process was straightforward. My glasses arrived quickly and fit perfectly. I am very happy with my purchase and would recommend EZConatact to anyone.

    • Katherine H

      Date: 05/11/2023

      Great price for my contacts, easy to place the order, good communications with tracking options, and fast fulfillment & shipping.

    • David

      Date: 05/11/2023

      I recently purchased a pair of prescription sunglasses from EZContacts, and I couldn't be happier with my purchase. The ordering process was straightforward, and the glasses arrived exactly as described. They fit perfectly, and the lenses are excellent quality. I will definitely be back for more.

    • Jerry H

      Date: 05/09/2023

      EZContacts' business practices are deceptive, non-professional and unethical. When customers call to inquire about a product, the representatives automatically confirm an order for the product -- without the customer's authorization. I asked a sales representative named ****** around 11:30AM CST on Tuesday 05/04/2023 about a contact lens and its shipping charges. The representative put me hold and confirmed an order without my consent. I objected to having the order confirmed as I did not consent to it. The sales representative became argumentative and continued to lie and gaslight that she did not put in the order and that she was just checking in the shipping cost. EZContacts could also lure its representatives to engage in these kinds of unethical conducts by offering them commission. Upon insisting why she had placed the order without authorization, the representative mentioned I would not be charged as I did not consent to the order, and that the doctor's prescription for the contact lens needs to be **************, followed by shipping before even charging any amount. Unfortunately, I had an account with that company EZContacts, so one of my credit card information was stored with EZContacts.In two hours, before I had even uploaded any doctor's prescription for the contact lens (I would not have uploaded as that would have triggered shipping and charging), the order was shipped and I was charged $69.95 for the order with the stored credit card.I put in a review to caution other customers but EZContacts also flagged the review because they did not like it. This EZContacts is a loser-type awful business.EZContacts also does not verify doctor's prescription for a medical product - contact lens - before shipping the product and this must be investigated. This company should be held accountable to the highest extent of the law for shipping medical products without a valid doctor's prescription. This is dangerous and illegal. Please investigate EZContacts.

      EZContacts.com

      Date: 05/31/2023

      Hi there,

       

      I am writing to you today in response to your review of EZContacts. I am deeply sorry to hear that you had a negative experience with our company.


      I understand that you were concerned about the way that your order was placed and shipped. I want to assure you that we take customer satisfaction very seriously and we are committed to providing a positive experience for all of our customers.


      I have investigated your complaint and I have spoken to the sales representative who you spoke to on May 4th. The representative has confirmed that they did place an order for you without your consent. I have spoken to the representative about this and they have been disciplined.


      I have also investigated the issue of doctor's prescriptions. We do require a doctor's prescription for all contact lenses. However, we do allow customers to upload their prescriptions after the order has been placed. This is a convenience for our customers who may not have their prescription with them when they call us.


      I have also spoken to our shipping department and they have confirmed that the order was shipped before you had a chance to upload your prescription. This was an error on our part and I apologize for any inconvenience it may have caused.

      We've gone ahead and emailed you a prepaid shipping label so you can return the item back to us. As soon as we receive it we will process a full refund for you. 

      I want to assure you that we are committed to providing a positive experience for all of our customers. If you have any further concerns, please do not hesitate to contact me.

       

    • Franck D

      Date: 05/07/2023

      I've been a loyal customer of EZContacts for years, and for good reason. The customer service is always friendly and helpful, and the glasses are high-quality and stylish. They also have great deals and promotions that make it affordable to update my eyewear regularly.

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