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Business Profile

Optical Goods

EZContacts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EZContacts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZContacts.com has 3 locations, listed below.

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    Customer Review Ratings

    3.92

    Average of 256 Customer Reviews

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    Review Details

    • Desiree G

      Date: 08/22/2023

      Great at first I thought I got a strong leans but after a couple days I adjusted to them

    • Lastenia C

      Date: 08/21/2023

      They were perfect!! My son loves them . As soon as he tried them on we knew we did a great purchase. Also , Great price !!

    • Amber W

      Date: 08/10/2023

      I LOVE my glasses! They are exactly as described and a great price....I was a little bummed I saw they went to 60% off after I had already purchased them though ??

    • Isa B

      Date: 08/07/2023

      Purchased contacts from them a couple weeks ago that unfortunately got lost in the mail. I reached out to them to see what we could do, and they were so nice and helpful. Within a matter of days, they were able to connect me with their shipping partner to file a claim and gave me the option to either have my contacts reshipped or get a refund. Just got my contacts in the mail today. So so happy with their customer service. Will definitely be buying my contacts from them from here on out. Shout out to ****** for being so helpful!!

    • scott e

      Date: 07/31/2023

      Ordered 4 pair of sunglasses with an order total of over ****** with 1 pair to be shipped in ***** days the other 3 shipped immediately, after 13 days from order date I contacted them about the last pair only to find out that they will be delayed another 2-3 weeks so I called them only to be brushed off. terrible customer service and will not be making anymore purchases from them.They never even attempted to contact me about the delay.DO BETTER EZ CONTACTS, JUST TERRIBLE.

      EZContacts.com

      Date: 08/02/2023

      Hi *****,

       

      Thank you for taking the time to share your feedback with us. We're sorry to hear that you're disappointed with your recent order experience.


      We understand that it's frustrating to not receive a notice of a manufacturer backlog that could impact the shipment date of your order. We're working on improving our communication with customers about potential delays, and we'll be sure to let you know if there are any issues with your order as soon as we become aware of them.

      We apologize for any inconvenience this has caused you. We're committed to providing our customers with the best possible service, and we'll do everything we can to make sure this doesn't happen again.
      We hope you'll consider giving us another chance in the future. We're always working to improve our service, and we're confident that you'll be happy with your next order.

    • Misako H

      Date: 07/23/2023

      Just purchased contact lenses but I chose the wrong sphere for one eye. I sent a message to the customer service and they took care of it super efficiently. I also asked if my insurance covers buying contact lenses. They are amazing!!! Found out what kind of coverage I can get and also sent me a document to fill out. Contact lenses price was way less than other companies. And this awesome customer service? Unbelievable!Thank you.

    • J. S.

      Date: 07/18/2023

      I ordered glasses for my son mid-April, contacted customer service 10 days later asking for an update and was advised they were in process and to expect 3-5 business days. They did ship at the end of that 5 days, but it took around 3 weeks to get my son's glasses. Then less than a month later there was a problem with the glasses, a piece on the side fell off, so obviously a manufacturing defect, and I reached out to customer support. CS said it was past their 30 days (website says 1-2 years from *** defects), but *** offers at least a year and to check w/ manufacturer. But I got the extended warranty so tried "Extend" warranty to be told that they don't cover cosmetic issues (plus they don't cover damage - so what are they selling?). So I contacted the mfg who said that the seller "EZ Contacts" is responsible for the 1st year for defects. Contacted EZ Contacts again - they gave me the phone number for the manufacturers' warranty group. The mfg warranty advised that in the first year the seller "EZ Contacts was responsible" to process the claim since the *** group doesn't work directly with clients. Called EZ Contacts again, asked for manager, CSR tried to assist but told me that I needed to either call "Extend" or that they'd cover $20 for repairs if I send them the receipt. Frustrated I sternly explained the info from *** (twice) and asked for manager - transferred to vmail so I was hung up on. EZ Contacts just needs to process the paperwork for the defect, they don't even have to pay for it. Maybe EZContacts is good for contacts, but if there's an issue you have 30 days and I expect that is from shipping. I also suspect that even if you contact them in time they'd push the limit to force you past your 30 days.

      EZContacts.com

      Date: 07/30/2023

      Hi there,


      Thank you for taking the time to give feedback on EZContacts. We appreciate your honesty and we're sorry for the issues you experienced with the shipping time. Unfortunately, because you did not provide your order number, we are unable to look into you account and see what exactly caused the delay. Would you be able to provide more information about what exactly the issue was? We'd love to hear your thoughts so we can improve our customer experience for everyone. Please email us at ******************* and we'll be glad to assist you!


      We appreciate your business with us and wish you a wonderful day ahead.

      J. S.

      Date: 12/03/2023

      Order # *******.I believe I had to include the order # in my original submission, but my original submission was in July and it's now December so I can't be sure. I shared this # in my calls and in my emails. Providing service in a reasonable amount of time would help improve customer service. It takes months to receive a response if there is any at all. I have recently responded to a previous correspondence. I hope to hear back in a timely manner. Thank you.

    • Jamal D

      Date: 07/17/2023

      Awesome sunglasses for the summer! EZ Contacts has exceptional customer service hands down. Im ordered eyeglasses to sunglasses. You wont be disappointed.

    • Cathy S

      Date: 07/17/2023

      Prices great but the service is even better. Their service and response time is excellent!

    • Melinda T

      Date: 07/10/2023

      EZContacts ROCK!!! There was an error in my order and they made it right and quickly.

    EZContacts.com is NOT a BBB Accredited Business.

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