Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optical Goods

EZContacts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EZContacts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EZContacts.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    3.91

    Average of 256 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Misako H

      Date: 07/23/2023

      Just purchased contact lenses but I chose the wrong sphere for one eye. I sent a message to the customer service and they took care of it super efficiently. I also asked if my insurance covers buying contact lenses. They are amazing!!! Found out what kind of coverage I can get and also sent me a document to fill out. Contact lenses price was way less than other companies. And this awesome customer service? Unbelievable!Thank you.

    • J. S.

      Date: 07/18/2023

      I ordered glasses for my son mid-April, contacted customer service 10 days later asking for an update and was advised they were in process and to expect 3-5 business days. They did ship at the end of that 5 days, but it took around 3 weeks to get my son's glasses. Then less than a month later there was a problem with the glasses, a piece on the side fell off, so obviously a manufacturing defect, and I reached out to customer support. CS said it was past their 30 days (website says 1-2 years from *** defects), but *** offers at least a year and to check w/ manufacturer. But I got the extended warranty so tried "Extend" warranty to be told that they don't cover cosmetic issues (plus they don't cover damage - so what are they selling?). So I contacted the mfg who said that the seller "EZ Contacts" is responsible for the 1st year for defects. Contacted EZ Contacts again - they gave me the phone number for the manufacturers' warranty group. The mfg warranty advised that in the first year the seller "EZ Contacts was responsible" to process the claim since the *** group doesn't work directly with clients. Called EZ Contacts again, asked for manager, CSR tried to assist but told me that I needed to either call "Extend" or that they'd cover $20 for repairs if I send them the receipt. Frustrated I sternly explained the info from *** (twice) and asked for manager - transferred to vmail so I was hung up on. EZ Contacts just needs to process the paperwork for the defect, they don't even have to pay for it. Maybe EZContacts is good for contacts, but if there's an issue you have 30 days and I expect that is from shipping. I also suspect that even if you contact them in time they'd push the limit to force you past your 30 days.

      EZContacts.com

      Date: 07/30/2023

      Hi there,


      Thank you for taking the time to give feedback on EZContacts. We appreciate your honesty and we're sorry for the issues you experienced with the shipping time. Unfortunately, because you did not provide your order number, we are unable to look into you account and see what exactly caused the delay. Would you be able to provide more information about what exactly the issue was? We'd love to hear your thoughts so we can improve our customer experience for everyone. Please email us at ******************* and we'll be glad to assist you!


      We appreciate your business with us and wish you a wonderful day ahead.

      J. S.

      Date: 12/03/2023

      Order # *******.I believe I had to include the order # in my original submission, but my original submission was in July and it's now December so I can't be sure. I shared this # in my calls and in my emails. Providing service in a reasonable amount of time would help improve customer service. It takes months to receive a response if there is any at all. I have recently responded to a previous correspondence. I hope to hear back in a timely manner. Thank you.

    • Jamal D

      Date: 07/17/2023

      Awesome sunglasses for the summer! EZ Contacts has exceptional customer service hands down. Im ordered eyeglasses to sunglasses. You wont be disappointed.

    • Cathy S

      Date: 07/17/2023

      Prices great but the service is even better. Their service and response time is excellent!

    • Melinda T

      Date: 07/10/2023

      EZContacts ROCK!!! There was an error in my order and they made it right and quickly.

    • Dawn P

      Date: 07/03/2023

      I can't say enough about ezcontacts.com. I have been using their services for glasses and contacts for years and LOVE them. I recently ordered glasses and accidentally added the wrong prescription to my order not once but twice (I know, I'm a moron haha) It was a holiday weekend so I contacted customer service via email and they were exceptional with their help to cancel my wrong orders and helping me get on track with my order. I highly recommend them not only for the great selection and prices but for their exceptional customer service.

    • Garrick H

      Date: 06/30/2023

      I have purchased multiple times from EZ Contacts and they have always been a pleasure to deal with. Very fast response times and timely shipping. I had never heard of them before I placed my first order so I was a little hesitant. Im glad I choose them and they have always come through with excellent customer service and legit products.

    • Nicholas R

      Date: 06/26/2023

      I absolutely love EZContacts! I recently placed an order and make a mistake (wrong color frames); I emailed them and before my order shipped, they replaced the ones I ordered with the ones I meant to order. They were very quick to respond to my email as well! I highly recommend EZContacts for their awesome customer support, as well as their prices!

    • MISTY H

      Date: 06/21/2023

      Quick, affordable, and easy to work with. I would recommend them to anyone.

    • Sky A

      Date: 06/21/2023

      Excellent work done by your representative ***********I look forward to completing my experience with you.Thank you so much!Also, your phone option to call back rather than waiting in a telephone que is a good feature.

    EZContacts.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.