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Business Profile

Optical Goods

EZContacts.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EZContacts.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZContacts.com has 3 locations, listed below.

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    Customer Review Ratings

    3.92

    Average of 256 Customer Reviews

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    Review Details

    • Kathryn H

      Date: 10/28/2023

      Yes ~ I received my order in a timely manner. We were out of town so received the delivery from **** upon our return. Appreciate the excellent packaging for great protection. Thank You!

    • Joe S

      Date: 10/22/2023

      First, great customer service and communication with ordering and prescription making sure everything was correct. Picked out a ***** and progressive transition lens. ******* arrived in a very reasonable amount of time. I was notified of a delay. Tracking once shipped. Quality I expected from a ***** frame and the prescription lens, honestly the best prescription lens I ever owned. Highly recommend EZContacts for prescription eyewear.

    • Alan M

      Date: 10/18/2023

      Price was good. Took a while to get the package delivered apparently they were closed for a holiday. All in all 4 out of 5 stars!

    • Ruth P

      Date: 10/17/2023

      Had so much trouble finding your brand of contacts in several places, but easy to find here. The chat rep was extremely easy to deal with and understanda true asset to your company. Thank you! ??

    • Dwight J

      Date: 10/10/2023

      I had a major concern due to shipping. I called in and got Tobi @ezcontacts phone support. She listened to my concerns and was willing to help me make adjustments to my order that gave me a discount. Great customer Service.

      EZContacts.com

      Date: 10/18/2023

      Hi ******,

      Thank you so much for your kind words about our customer service representative ****! We are so happy to hear that she was able to help you with your shipping concerns and provide you with a discount.

      We are committed to providing our customers with the best possible experience, and we are so grateful for your feedback. It is important to us to know that our team is providing the level of service that our customers expect and deserve.


      We will be sure to pass along your compliments to ****, and we hope that you will continue to choose EZcontacts for all of your eyecare needs.

       

      We appreciate your business with us and wish you a wonderful day ahead!

    • Sophia P

      Date: 09/21/2023

      Great experience; the ordering process was easy and the cheapest I've ever seen. The delivery was also rapid.

    • Nicholas B

      Date: 09/08/2023

      Amazing customer service.I haven't received my order yet but as soon as I do I will review it .

    • Sonia N

      Date: 08/31/2023

      ****************** *****) was great, she was very prompt and professional!!Would definitely buy from Ezcontacts again, great prices too!!

    • Eileen O

      Date: 08/29/2023

      ZERO stars. Awful customer service. Misleading consumers on processing and delivery times. Ordered frames which were in stock and processing time of 1-3 days. Paid for expedited shipping/delivery. When youre lucky enough to get a reply its constant excuses - 2 weeks later I have no glasses and was charged $400 the date I ordered. I have attempted to cancel the order and they refuse. As I read through prior complaints it is the same story. This business should be closed down as they do not deliver what they promise and this seems to be a pattern. I have used other online retailers for glasses and never experienced such unprofessional blatant lies. Consumer affairs needs to investigate this business.

      EZContacts.com

      Date: 08/30/2023

      Hi ******,

       

      Thank you for your review. We're sorry to hear that you had such a negative experience with our company. We take customer satisfaction very seriously and we're committed to providing excellent service. Upon checking, it  seems that our website was not updated at the time when you ordered your product, which caused confusion when they were delayed.


      Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory.

      We understand that you wish to cancel your order, but we are unfortunately not able to at this time, as your order has already been sent to the lab and is currently in production. We sincerely apologize for any inconvenience this may cause.
       
      However, we want to assure you that you can still return your glasses if you're not happy with them. Our return policy is very generous, and you can return your glasses for a full refund within 30 days of purchase.

       

      We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please dont hesitate to reach out to us at ******************** Thank you again for your feedback!

    • Jacque R.

      Date: 08/26/2023

      I received in a timely manner. It's easy to order online. No one can beat it.

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